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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT BUY! Purchased a black dining table, very overpriced but loved the table so I took the plunge. Received the table and read online that the required cleaning was with a DRY SOFT CLOTH, seriously, after only 6 months (little use) and cleaning with a dry soft cloth, I found that the finish is fading in areas to almost white. Called customer service and of course "there is nothing they can do for me...the finish is not covered!!!!!!!!!!!!!!!!! This seems to be a common response to any and all problems with this company, ... read more
Business response:
Hello Carol — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us in regards to servicing your table. We take your feedback seriously and if you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
Do not purchase at this location. My family have bought furniture from Arhaus Phipps Plaza store and had a positive experience and love their furniture style. We decided to come to the Alpharetta location to browse and had selected a few items. Our first impression was the unwelcoming vibes coming from the staff in general until we were paying for our stuff. We had made sure with the sales at this location about holding onto shipping since our house was not ready yet, which in fact did not happen and took us several weeks to... read more
Business response:
Hello Jessie — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us at our Alpharetta location. If you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues and restore your faith in Arhaus and our dedicat... read more
We ordered our sofa during COVID which was delivered after 6 months (ok, get the supply chain issues) but the sofa came defective. A replacement sofa was ordered which again was defective. We have been trying to communicate with customer service for the past 2 months but have stopped hearing back. Arhaus sent a technician who said the sofa can’t be repaired and it has to be replaced. We are stuck with a defective sofa with NO response from Arhaus.
We’ve spent over $150K at Arhaus, as well as referred 2 other couples that have spent that amount. Neither the salesperson or manager have acknowledged anything. Now the point- we bought an outdoor dining table with a concrete top, had it delivered and put a cover on it for the winter. The surface is now cracked and it’s now our problem. The company will not return and credit us with the full amount, nor will they repair or replace the top. They want to only offer us another table costing us an additional $1500. We wan... read more
Horrible customer service and return experience.
We bought a marble top dining table and coffee table and paid for the extra warranty … which was highly recommended by our sales person. When we needed to use it, they said the table was discontinued … so they couldn’t / wouldn’t replace it. We visited the store to find they still had many of the same marble top tables. They also said the warranty is not through them so they had no authority in the matter … even though they sold us the warranty. Complete waste of money. We will never purchase another thing from them.
Business response:
Hello Erin — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us. If you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
Terrible customer service and no follow up. They delivered 3 tables all broken. When we tried to get refund and purchase different they refuse to follow up. Total disinterest by sales and management in Naples store.
Terrible customer service! Phone calls not returned! Promises for delivery not kept! Read reviews, proceed with caution! Wish I had!
Avoid this place! quality of the furniture is terrible.
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,100 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open tomorrow at 9:00 a.m.