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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service and return experience.
We bought a marble top dining table and coffee table and paid for the extra warranty … which was highly recommended by our sales person. When we needed to use it, they said the table was discontinued … so they couldn’t / wouldn’t replace it. We visited the store to find they still had many of the same marble top tables. They also said the warranty is not through them so they had no authority in the matter … even though they sold us the warranty. Complete waste of money. We will never purchase another thing from them.
Business response:
Hello Erin — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us. If you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
Terrible customer service and no follow up. They delivered 3 tables all broken. When we tried to get refund and purchase different they refuse to follow up. Total disinterest by sales and management in Naples store.
Terrible customer service! Phone calls not returned! Promises for delivery not kept! Read reviews, proceed with caution! Wish I had!
Avoid this place! quality of the furniture is terrible.
My wife and I have bought many items from Arhaus over the recent years. It’s a privilege to have the opportunity to purchase from an upscale store which goods cost significantly more than most home decor stores. You spend the extra money due to the quality and craftsmanship required to produce better products. Earlier this year, we decided to purchase the Highland framed painting. This was the first piece of art we’ve bought from Arhaus. The painting is proudly displayed in our living room that is randomly used. Recently, ... read more
I wish I've read reviews before spending thousands of dollars at this company. Received dinning room table, totally wrong color than we ordered. No one replying g to emails or answering phone!!!
RecommendedI wish I've read reviews before spending thousands of dollars at this company. Received dinning room table, totally wrong color than we ordered. No one replying g to emails or answering phone!!!
I made a large purchase and I kept asking and sending emails about my points that I was supposed to get . Horrible, horrible experience. Today I finally got someone on the line and just to have them tell me that due to not choosing the 6-month option of financing with their card , I was not qualified to get the points. I will never purchase anything from this place again. Not to mention that whey they delivered my mirror it was broken but they still fully charged me with that start date and not with the date of when the re... read more
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 8,278 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.