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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered sectional in November of 2021… waited for months and months and months and months for it to arrive. I would continue to proactively follow up (nothing from Arhaus as far as updates) and was constantly told another few weeks, a new estimated date etc. I finally received the sectional this weekend and it isn’t correct. The store ordered the wrong size. So now my family cannot even comfortably sit on this very expensive piece of furniture that we have waited almost an entire year to receive and the ottoman that we order... read more
Business response:
Jenny, if we can assist, please email us your contact information + order number to socmediaresolution@arhaus.com. We'd like to look into this in further detail for you.
absolutely no post sale service. store manager totally ignores delivery nightmare experiences. I ordered dining table and 8 chairs May 22 and still don't have the full set after 3 deliveries. the Ryder "white glove" delivery service is a total joke. you are left totally on your own to work the maze of Ryder's incompetent service. do NOT believe your sales person when they tell you your purchase will be delivered within 2 weeks! this is for the sell. then you are told of sequential delays without any reliable information at... read more
I’ll just put it this way. They have among the worst customer service I have ever dealt with from a furniture store. My wife and I bought a sectional from them in 2021 pre-Black Friday. We are still waiting on it. We were guaranteed that our latest delivery date would be late May. Obviously it is now past that. We did finally get a confirmation on our delivery, but it will end up being 2 1/2 months after the initial guaranteed the latest date. I was not going to write a review if the store manager, Eric, could find someway t... read more
DO NOT BUY, RISKY. Ordered an expensive coffee table after seeing in store and online. Coffee table arrived after extended wait with large black streaks all over it. Arhaus customer service says this purposeful and is due to variation from their products being handmade. May be true but it still looks VERY different from in store model and online pictures and is UGLY. Looks like a child took a sharpie marker to the table. Now have to pay for restocking and return pick up fee... No reviews allowed on website should have been a... read more
BUYER BEWARE. This is not the quality furniture you would expect from an Arhaus furniture store. At least not for me... I believe with all the effects of covid, my furniture is not the quality it should be. My furniture (a sectional and a recliner) was ordered January '21. The sectional was delivered the end of August of '21. Still waiting on the recliner. I have been very patient. I have been waiting for someone from their concierge team to contact me since Feb '22. regarding the quality of the fabric construction on m... read more
Customer service has not responded to my issues.
Having been in the higher end wood finishing industry for years, I can say that the level of attention to detail in the table is not very good. This is the 3rd one we were given since the 1st 2 were flawed. The table looks very nice other than the fact that one of the boards is significantly lighter than the ones on either side of it. The previous table we rejected had the same issue that we complained about and had a significant chip in the top. We don't think it will get any better and obviously the manufacturer doesn't s... read more
Awful experience dealing with Arhaus. Poor customer service unless you’re willing to skip to regional management with complaints. Read the reviews of Arhaus generally and you will see the same problems we had, and the reviews go back years: complete inability to track the movement of their furniture, delay after delay, store managers who don’t do anything (“It’s out of my control” is what we were told!). You talk to someone one week and they tell you something. Three weeks later you talk to someone else and they tell you so... read more
It's no secret that there are production delays and I am a very reasonable person. We purchased our couch December 2021 with the expected delivery date of Mid Jan 2022 as we purchased a STOCK item because any changes from stock would be deemed a special order and would be a June 2022 delivery. Mid January comes and then that turned to Mid March delivery. As of this writing, Mid March has turned to Mid April. When we received our initial quote, we had great customer service and follow up with any and all questions we had. ... read more
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,100 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open tomorrow at 9:00 a.m.