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Arlington Gardens Care Center
- Nursing home
- Riverside, CA
About this business
Location details
3688 Nye Ave, Riverside, CA, 92505, United States
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My Mom was here for 2 months. After making zero progress & effort, she had to be moved to a skilled nursing facility. After a long, complicated history w/my Mom, followed by an estrangement, we reestablished our connection during her 2nd month at Arlington Gardens, in order be the BEST advocate I could on her behalf. I worked HARD to make sure her needs were met, which didn't endear me to the staff. Like some of the other reviews on here, it would be sometimes an hour after buzzing before someone would come to give her a ... read more
Business response:
I’m sorry Jo. We tried our best to ensure your mother’s stay and it sounds like we fell short. Our goal is to create a happy and safe stay for all patients and family members. I personally tried to ensure your mother’s time was a happy and safe one. I’m ok with my name being left on the yelp review. Is there anyway you could remove the other employee’s names? I personally appreciate your love and care for your mother. I’m glad to see that you and her have reconnected.
I purchased a pair of reading glasses for my 90 year old mother so she could see again. She is a patient at Arlington Gardens Care Center in Riverside. The same night I brought her glasses, someone removed/stole the lenses from her bedside table. Really. Arlington will take no responsibility for their staffs behavior because glasses and dentures must go missing so frequently that they have issued a no coverage policy on those two types of items. Really.
Business response:
Joe, I saw your review. I will give you a call in the morning regarding this matter to gather the details. Respectfully, Brett
Wish it was possible to give a negative star rating. This facility is gorgeous cosmetically but the care provided is way below standard, as they are woefully understaffed or perhaps they simply don't care. Family member who was there for over a month would go nearly an hour before a response to call button. Witnessed by family member's directly, so we could see it firsthand. When you call the facility the phone goes unanswered at times. Complained to higher ups and was told someone would respond to our complaint. That ph... read more
Business response:
Hi Donna, Thank you for bringing these matters to our attention. We are so sorry to hear about your experience and would love to speak with you to better address the situation. Feel free to contact me directly via 951-351-2800 extension 1470. Thank you, Brett, Administrator
My father in law was here recently after a hospital stay. The case manager has a bad attitude and has no compassion for what their patients are going through. I would never recommend this place to any of my loved ones!
This place sucks looks real nice but nursing is short staff . Take hours for someone to clean up a patient. They sit in there mess for long long periods . My loved one got bed sores there. The PT and OT do not work with nursing so you can wait all day for someone to take you back to bed or your room. So you sit for hours in pain. PT just leaves you at the nursing station facing the wall. PT does the bare minimum to help you OT will just ask you if your up To anything then walk away. We did better 3 weeks at Ballard then ... read more
I was once a patient here in November of 2015 and they were great. Total Hip replacement on the left and Zero weight bearing. Some of the CNAs were new and didn't have a clue, my first night was a bad experience. But over all they were quick to assist me, and the experience staff was fast and Great. I was rehabilitated enough to take care of myself at home in a wheelchair. But now my Mom is there. She is unable to bare weight on her legs and stand. They take for ever answering the call button to get her to the restroom. Ther... read more
If I could give a zero I would. Absolutely horrible. This facility has been a frequently used facility during the last few years by my family but no more. There have been many changes over the years most very unfavorable. There used to be a welcoming feel to this facility but that is no longer the case. You will never see the administrator roaming the halls to see first hand what is happening at the facility. My mother recently had to return and I can honestly say I feared for her safety there. The lack of attention was amaz... read more
Business response:
Health, My name is Brent and I recently started as the administrator here. I'm so sorry to hear about your experience. I can assure you that we have a great team and am optimistic about the future here at Arlington. Would you give me a call when you have a moment? I'd love to learn more about your experience so that we can improve. Brent (951) 351-2800
I have never been comfortable with the idea of putting a loved one in one of these places. They always seems poorly staffed and unconcerned with their patients. This experience with Arlington Gardens just solidifies my fears. My Mother was moved to this location to be cared for temporarily until home hospital arrangements could be made. She was only supposed to be there two weeks max. I was repeatedly reassured by hospital staff (which I partially blame as well) that Arlington Gardens was fully capable of caring for her and ... read more
Business response:
Hi, my name is Brett and I am the administrator. I am sorry. Our goal is to create a safe and happy environment for all of our patients and their loved ones. We'd like to give you a call as we certainly value your feedback. Feel free to contact me on my business cell at 951-500-9821. Sincerely, Brett
If I could put a zero I would....Do not, do not, do not.....send your love one to this place if they have a heart condition or cant talk or cant get out the bed, I walked into my grandmother room on yesterday 11/11/15 around 2pm an her o2 machine on the wall was bone dry no solution in the square box, I had to make the young looking inexperienced acting CNA to go get another one, before her shift changed cus she was on he way out the door an told me to wait an I told her "she cant wait to breathe" an it was super hot in her ... read more
Frequently asked questions about Arlington Gardens Care Center
How is Arlington Gardens Care Center rated?
Arlington Gardens Care Center has a 3.5 star rating with 249 reviews.
When is Arlington Gardens Care Center open?
Arlington Gardens Care Center is open now. It is open 24/7.