Ashbrook Village

3.4

Apartments
Gastonia, NC

About this business

Real Estate Apartments

Location details

2295 Pineview Ln, Gastonia, NC, 28054, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:30 p.m.
Tue	8:30 a.m. to 5:30 p.m.
Wed	8:30 a.m. to 5:30 p.m.
Thu	8:30 a.m. to 5:30 p.m.
Fri	8:30 a.m. to 5:30 p.m.
Sat	10:00 a.m. to 5:00 p.m.
Sun	Closed

3.4312 reviews

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Peter H.

6 years ago

Loveable Community The ladies in the office are great, always quick to solve any issues ive had since living here. Highly recommended to a few of my peers as a great place to raise children.

Jessica J.

10 years ago

I could live here forever! I live at Ashbrook Village in Gastonia, NC. My roommate & I searched for about a month for a quality apartment that we both loved...we had to have no doubts about it. We literally visited every apartment complex that was in about a 30 mile radius of where we were currently staying. Ashbrook Village was the closest to us, but we did not even want to visit just because of the things we had heard about it & the neighborhood. Finally, after looking at so many apartments and not falling in love with the... read more

Realpage A.

4 months ago

Verified Renter They need to upgrade these apartments soon. some of them are barely in living condition and they rush you to pay your rent like it’s a luxury development when honestly it’s bare minimum. Things fall apart around here and it takes days for maintenance to fix it.

Business response:

Hi there. We appreciate you taking the time to share your experience with us. It's disappointing to hear you've been unhappy with the quality of our homes and our maintenance service. Please reach out to our Customer Cares Line at (877) 385-1878 or email CustomerService@druckerandfalk.com so that we can go over your concerns in more detail. Thank you and we hope to speak with you soon.

Realpage A.

a year ago

Verified Renter I moved in a week ago from another state. Supposedly they gutted the property and made them nicer. We have new carpet and flooring, but the facets are old, outdated and leak. Floors are uneven and you have absolutely no storage for anything in the kitchen. No pantry, very limited cabinet space. Which those are all old . So is the dishwasher, that we have to use a light switch to turn on. No space for anything in the main bathroom. No medicine cabinet and it’s a tiny little sink which is outdated. It’s quiet. ... read more

Business response:

Thank you for sharing your honest feedback. We’re sorry to hear that some aspects of your new home haven’t met your expectations. We appreciate your acknowledging the friendliness of our team, and we want you to know that we take your concerns seriously. If you haven’t already, please reach out to our office so we can address the issues with the fixtures and flooring directly. We also encourage you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com to report any ongoing concerns.

Realpage A.

a year ago

Verified Renter I love the experience very quiet. I just have a problem with people not cleaning up behind there dogs and disrespecting other residents space.

Business response:

Hi there! We're glad to know you're enjoying your home at Ashbrook Village! If you notice any problem areas regarding your neighbor's pets, please let us know directly. We'd be happy to take a look to ensure our community grounds remain in tip-top shape!

Realpage A.

a year ago

Verified Renter I've been here going on four months... and since I've been here my trash never gets picked up from the door even though we pay extra for it each month. Also pest control hasn't been around since I got here and I've had two huge spiders in my home. One of my vents upstairs doesn't work, I've notified the office as well as the maintenance and nothing has been done about it.

Business response:

Thank you for alerting us of these problem areas. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to work with you to address these concerns and get your stay back on track. We do apologize for any issues you've had with your new home, but we look forward to personally assisting you.

Realpage A.

a year ago

Verified Renter There are regular shootings. There is no ventilation in the bathrooms resulting in mold. Roofs leak. You can’t get a hold of anyone in the office, or get a response. But it’s cheap, so we get what we pay for I suppose.

Business response:

Thank you for bringing these issues to our team's attention. We assure you that the comfort of our residents is an absolute top priority at our community. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com immediately. We look forward to the opportunity to address any pending maintenance concerns for your home as well as assist with improving your overall stay.

Realpage A.

a year ago

Verified Renter Overall everything is good. My dishwasher nor is my garbage disposal working but I've contacted Maintenace to come out and fix it. I don't like how I have to park 6-8 apartments down from my own, we should have assigned parking.

Business response:

Hi there! Thanks for sharing your thoughts as a current resident. Please reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to provide an update on maintenance service for your home. It'd be a pleasure discussing your parking troubles as well!

Realpage A.

a year ago

Verified Renter It takes too long for issues to be fixed. There’s not communication. When we put in requests no one ever says anything. It is also hard to reach the manager.

Business response:

We're sorry to hear about the communication trouble you've had. Please know that we recently changed management and our current team is proud to provide 5-star care. We invite you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com for immediate assistance with any pending concerns. Thank you!