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Ashbrook Village
- Apartments
- Gastonia, NC
About this business
Location details
2295 Pineview Ln, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter I've been here going on four months... and since I've been here my trash never gets picked up from the door even though we pay extra for it each month. Also pest control hasn't been around since I got here and I've had two huge spiders in my home. One of my vents upstairs doesn't work, I've notified the office as well as the maintenance and nothing has been done about it.
Business response:
Thank you for alerting us of these problem areas. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to work with you to address these concerns and get your stay back on track. We do apologize for any issues you've had with your new home, but we look forward to personally assisting you.
Verified Renter There are regular shootings. There is no ventilation in the bathrooms resulting in mold. Roofs leak. You can’t get a hold of anyone in the office, or get a response. But it’s cheap, so we get what we pay for I suppose.
Business response:
Thank you for bringing these issues to our team's attention. We assure you that the comfort of our residents is an absolute top priority at our community. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com immediately. We look forward to the opportunity to address any pending maintenance concerns for your home as well as assist with improving your overall stay.
Verified Renter Overall everything is good. My dishwasher nor is my garbage disposal working but I've contacted Maintenace to come out and fix it. I don't like how I have to park 6-8 apartments down from my own, we should have assigned parking.
Business response:
Hi there! Thanks for sharing your thoughts as a current resident. Please reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to provide an update on maintenance service for your home. It'd be a pleasure discussing your parking troubles as well!
Verified Renter It takes too long for issues to be fixed. There’s not communication. When we put in requests no one ever says anything. It is also hard to reach the manager.
Business response:
We're sorry to hear about the communication trouble you've had. Please know that we recently changed management and our current team is proud to provide 5-star care. We invite you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com for immediate assistance with any pending concerns. Thank you!
Disgusting and money hungry I HIGHLY do not recommend living here. Thankfully I only had to live here for 6 months, but that was still far too long. They state that there are renovations, but the renovations are terrible. There is glue all over the floor and on the new appliances. The cupboards should have been replaced as well with this "renovation." The toilet was not secured and I almost fell off the first time I tried to use it. They recently got new management and I hoped things would get better, but now I can't get my ... read more
Do not live here! I’M NOT EVEN GOING TO GIVE THEM 1 STAR. This place is TERRIBLE. Management is HORRIBLE. Maintenance is HORRIBLE. I have been living here since July of last year and the first day I stayed I put in a work order about my toilets and to this day no one has fixed it. Now there’s a lot more things wrong with the apartment I put in a work order since last year and they still haven’t came. I go every week to get an update of when they are going to come and all they say is “we’re going to print out a new work order... read more
Business response:
Thank you for reaching out. We regret to hear that you feel this way. Please contact the office to discuss these concerns at your earliest convenience. We want to address them as quickly as possible.
Misleading They listed apartments as available that they knew were already booked, and only after you pay $200 to apply do they tell you you're now on a 3 month waiting list. The apartment is not guaranteed, even with good credit and income, and the fee is non refundable. The customer service agents avoid questions and are unhelpful. They list the base pricing for unrenovated units that they no longer offer to encourage more people to apply, but the units are actually $225 more than the listing price.
Business response:
Due to the nature of your concerns, we think it would be best if we spoke with you directly. Please stop by our office at your earliest convenience so we can discuss these claims. We look forward to speaking with you soon.
Not up to par Don’t rent from here they don’t keep up with maintenance my apartment had from rat to water leaks and they kept covering up the problem with a bandage instead of finding where the problem was coming from. All they care about is their rent money. Property manager gots to go. Staffing has nasty attitude. They act like you are living there for free.
Business response:
Thank you for your review. We strive for resident satisfaction and enjoyment of their apartment home and community. While we pride ourselves on addressing any and all service requests and concerns, we do our best to obtain resident satisfaction in a timely manner. We encourage you to come by the office at your earliest convenience to be able to speak with Management about your concerns.
Horrible, horrible, horrible. Honestly the maintenance here is interesting. They won't come out and fix things for you until about a week later, because my AC had been breaking over and over and over and they didn't do anything. Neighbors are horrible. Had a guy get SHOT in his own apartment, then another neighbor is parking directly in front of my front door and refuses to move. He's taking MY parking spot and he acts like it's his own. Don't move here.
Business response:
We strive for resident satisfaction and enjoyment of their apartment home and community. While we pride ourselves on addressing any and all service requests and concerns and do our best to obtain resident satisfaction, this is not always obtainable. There are unpredictable isolated events that can occur anywhere. Our priority is the satisfaction and enjoyment of all residents. Residents of any Southwood Realty community are encouraged to stop by the leasing office and discuss any concerns.
Frequently asked questions about Ashbrook Village
How is Ashbrook Village rated?
Ashbrook Village has a 3.5 star rating with 315 reviews.
When is Ashbrook Village open?
Ashbrook Village is open now. It will close at 5:30 p.m.