Ashbrook Village

3.4

Apartments
Gastonia, NC

About this business

Real Estate Apartments

Location details

2295 Pineview Ln, Gastonia, NC, 28054, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:30 p.m.
Tue	8:30 a.m. to 5:30 p.m.
Wed	8:30 a.m. to 5:30 p.m.
Thu	8:30 a.m. to 5:30 p.m.
Fri	8:30 a.m. to 5:30 p.m.
Sat	10:00 a.m. to 5:00 p.m.
Sun	Closed

3.4312 reviews

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Alyssa P.

3 years ago

Disgusting and money hungry I HIGHLY do not recommend living here. Thankfully I only had to live here for 6 months, but that was still far too long. They state that there are renovations, but the renovations are terrible. There is glue all over the floor and on the new appliances. The cupboards should have been replaced as well with this "renovation." The toilet was not secured and I almost fell off the first time I tried to use it. They recently got new management and I hoped things would get better, but now I can't get my ... read more

Jennifer R.

4 years ago

Do not live here! I’M NOT EVEN GOING TO GIVE THEM 1 STAR. This place is TERRIBLE. Management is HORRIBLE. Maintenance is HORRIBLE. I have been living here since July of last year and the first day I stayed I put in a work order about my toilets and to this day no one has fixed it. Now there’s a lot more things wrong with the apartment I put in a work order since last year and they still haven’t came. I go every week to get an update of when they are going to come and all they say is “we’re going to print out a new work order... read more

Business response:

Thank you for reaching out. We regret to hear that you feel this way. Please contact the office to discuss these concerns at your earliest convenience. We want to address them as quickly as possible.

Kimber O.

4 years ago

Misleading They listed apartments as available that they knew were already booked, and only after you pay $200 to apply do they tell you you're now on a 3 month waiting list. The apartment is not guaranteed, even with good credit and income, and the fee is non refundable. The customer service agents avoid questions and are unhelpful. They list the base pricing for unrenovated units that they no longer offer to encourage more people to apply, but the units are actually $225 more than the listing price.

Business response:

Due to the nature of your concerns, we think it would be best if we spoke with you directly. Please stop by our office at your earliest convenience so we can discuss these claims. We look forward to speaking with you soon.

Tal B.

7 years ago

Not up to par Don’t rent from here they don’t keep up with maintenance my apartment had from rat to water leaks and they kept covering up the problem with a bandage instead of finding where the problem was coming from. All they care about is their rent money. Property manager gots to go. Staffing has nasty attitude. They act like you are living there for free.

Business response:

Thank you for your review. We strive for resident satisfaction and enjoyment of their apartment home and community. While we pride ourselves on addressing any and all service requests and concerns, we do our best to obtain resident satisfaction in a timely manner. We encourage you to come by the office at your earliest convenience to be able to speak with Management about your concerns.

Tatsumi O.

7 years ago

Horrible, horrible, horrible. Honestly the maintenance here is interesting. They won't come out and fix things for you until about a week later, because my AC had been breaking over and over and over and they didn't do anything. Neighbors are horrible. Had a guy get SHOT in his own apartment, then another neighbor is parking directly in front of my front door and refuses to move. He's taking MY parking spot and he acts like it's his own. Don't move here.

Business response:

We strive for resident satisfaction and enjoyment of their apartment home and community. While we pride ourselves on addressing any and all service requests and concerns and do our best to obtain resident satisfaction, this is not always obtainable. There are unpredictable isolated events that can occur anywhere. Our priority is the satisfaction and enjoyment of all residents. Residents of any Southwood Realty community are encouraged to stop by the leasing office and discuss any concerns.

Kristian B.

7 years ago

Horrible This place is horrible. Constant issues with our apartment that we keep telling the office about. Maintenance has not come to fix them for MONTHS. The neighbors are.... interesting. Had one of them sitting on MY front step at night rolling a blunt and proceeded to tell me to not step on their weed when I walked up the steps. Seriously.. lol. You can't order anything offline... I learned that the hard way a few times bc people steal it off your steps if you aren't home...

Business response:

We strive for resident satisfaction and enjoyment of their apartment home and community. We would love to speak with you soon in the office to discuss all concerns so they are addressed in a timely manner. We gladly accept packages in our office for all residents. We are happy to provide you with a sign for your door seeing that you have experience delivery carriers placing items by your door. We will appreciate you giving us the opportunity to show you that we value all of our residents and strive for excellence.