Ashley HomeStore

Name: Ashley HomeStore
Address: 60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, CA
Telephone: (902) 450-7007
Rating: 4.3

4.3

Retail
Dartmouth, NS

About this business

Retail Furniture Stores

Location details

60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada

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Weekday	Schedule	Status
Mon	10:00 a.m. to 8:00 p.m.
Tue	10:00 a.m. to 8:00 p.m.
Wed	10:00 a.m. to 8:00 p.m.
Thu	10:00 a.m. to 8:00 p.m.
Fri	10:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 6:00 p.m.
Sun	11:00 a.m. to 5:00 p.m.

4.31,053 reviews

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Nipun B

3 years ago

To start with I’m not one who posts bad reviews unless they absolutely terrible. **** ******** ******** * ******** **** ******. It’s been a horrible experience with them. Delivery was delayed, understandable due to COVID. We paid for “white glove” and negotiated at the time of signing the agreement that existing furniture would be relocated anywhere in the house. These delivery people (no fault of theirs) we’re never told of the same. The delivery people come in and refuse to take the bed apart so the new bed would have spac... read more

K. W.

3 years ago

I have spent over $13,500 at Ashley furniture and have experienced the poorest customer service ever. I had called for days before getting through to customer. Once they have your money they are done with you. I made my order more than a month prior to receiving some of the items. I was told that all items would be available at time of delivery. However, I did not received most of the items I ordered and I was not told that I would not get everything until the day of delivery. It has been 2 months now and I have still not re... read more

Business response:

Hi Kevin, thank you for taking the time to leave us a review and discussing this with our guest care team. We truly value and appreciate your feedback so we can continue to improve our services. We hope our resolution options proves to be satisfactory and if you require any further assistance, please let us know and will be happy to assist!

Jordan G

3 years ago

Wow… where do I start. Bought my couch Boxing Day 2021. It’s September 26, 2022…. Was told on purchase date my couch would be delivered within 3 weeks. It’s been 9 months. I was FINALLY told (after hounding their terrible customer service for months) that my order would be delivered September 27, and I would be contacted for drop off time. Was never contacted for drop off. Called customer service and guess what…. My couch STILL AFTER 9 MONTHS is not here… and on top of that I was met with “is a partial delivery going to be o... read more

Business response:

Hi Jordan, thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review you concerns further. Please send us an email with your contact information along with your review comments to ************************ so our guest care team can reach out to you.

Eduarda P.

3 years ago

I’m writing to you in the hopes you can assist as I’ve been unsuccessful in hearing back from Ashley Home Furniture. I purchased a Realyn coffee table in Whitby for my sister in August as a house warming gift. The coffee table was delivered in September. The box with the table remained unopened until last weekend as the main floor was being renovated. That being said, when the installer opened the box, the coffee table was damaged. * **** ******** ** *** ****** ** *** **** ** *** *** Prior to purchasing the table, I explaine... read more

Business response:

Hi Eduarda, thank you for taking the time to leave us a review and working with our guest care team. We are disappointed to hear about your experience and look forward to working with you as discussed for resolution.

Ka P

3 years ago

Worst customer service ever experienced. Dropped coffee table off with screw through the top after replaced 3x for poor quality and was told I could get $75 store credit. DO NOU BUY

Marcel T.

3 years ago

Terrible place to purchase furniture* **** ***** **** **** **** *** ******* * We purchased a king bed frame and it was delivered without the posts that keep the bed upright. Countless emails and phone calls with NO response from a manager at the store. After a month of zero communication we had to call ****instead to have the purchase reversed. ** **** ** **** **** **** ******** ******* **** * ** ****** **** **** *** ***** ** *********

Business response:

Hi Marcel, thank you for taking the time to leave us a review and discussing this with our team. We truly value and appreciate your feedback so we can continue to improve our services. We hope our resolution options proves to be satisfactory and if you require any further assistance, please let us know and will be happy to assist!

Adam A

5 years ago

I paid for a bed room on April 27 and they said you will receive on may 30 then they said June 8 then June 9 and then I ask to cancel the order they said you will lose 10% from my money for cancel plus the bad customer service I told them you broke the term not me I had plan for that no even compensation for late

ChristyW

6 years ago

We shopped around forever for the perfect couch set for our new house, we were so excited to find a beautiful couch set at Ashley and we did our due diligence, and decided to go ahead with the purchase. HOWEVER, fast forward 3 months, we were noticing REALLY bad pilling happening on the fabric, we chalked it up to wear and tear. Fast fwd again another 3 months and the fabric is so pilled that people COMMENT on it when they come over to our house...its EMBARRASSING! We called customer service, and surprise surprise they do no... read more

6 years ago