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Ashley HomeStore
- Retail
- Dartmouth, NS
About this business
Location details
60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
hey just stole ****** from me on a return. PCustomer service said restocking fee is ***** Webpage says 15% Now they are trying to tell me its 25%Anyione else deal with this horrendous business? Then I found out that there would be no restocking fee if a store credit was issued, I was never informed of this, either.
Awful customer service. They haven’t customer care **** sell furniture these days. Ashley’s furniture looks like second hand ,and all of them have some problems
Business response:
Hello, thanks for taking the time to share the details of your experience. We apologize for the lack of customer service you received, and your feedback has been shared with management to address internally. If you would like any further assistance, please reach out to us via email ************************ with your name and contact information.
I recently purchased a sofa **** ********* *and unfortunately, my experience has been less than satisfactory. Despite providing accurate measurements of my space and confirming dimensions with the store, the delivered sofa did not fit. Upon expressing my concerns and attempting to choose an alternative, I was informed that the maximum size available was 86 inches. Despite selecting a sofa within this limit, the replacement they delivered still did not fit my space appropriately. To make matters worse, when I requested to can... read more
Business response:
Hello, thank you for taking the time to leave us a review. our records indicate you were able to work with your sales representative to reselect your order into something else and have arranged your delivery date. We look forward to delivering your products on 01/16/2024
We ordered a couple of home furniture from Ashley ******** *******on November 21, 2023. ******** ********Today is December 16, 2023, and there is no sign of any delivery date and time. On top, if we request to cancel the order 10% will be charged. **** **** ** ******* **** *** ******* ** **** ******* *** ** ******** **** ****** **** ********** ***** *****
Business response:
Hello, thank you for taking the time to leave us a review. Our records indicate your delivery is scheduled for 12/21/2023. Regards
Only gave one star because it won’t allow zero stars…….Very very poor sales staff. Was told a couch was in stock and could get it the next day with delivery for a charge $*** by a third party company. They got us to applied for the Ashley financing card. Got approved and then proceeded to say the couch is not in stock and could take up to 2 weeks. This was after all paperwork was completed. Now I am fighting to cancel the order and they are fighting me to wait for the delivery. I need furniture now. Not possibly by Christmas... read more
Business response:
Thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review you concerns further. Please send us an email with your contact information along with your review comments to ************************ so our guest care team can reach out to you.
Ashley supposed to deliver quality product in great showroom condition and instead supplied defective product 1 piece of ***************** ***************" with nails protruding on them in an unsafe and hazardous way. Before we used, I complained and Ashley took it away and repaired and refurbished it and returned it charging me the full price of the product. It deserves only 50% of the value, which I paid already. After taking up this issue with the ******** **********under the ******** ** *******, Ashley only offered $*** ... read more
Business response:
Hello, thank you for taking the time to leave us a review. our records indicate your product was restored to showroom condition and delivered successfully with no further product concerns. our office offered guest appreciation for the concerns, however the guest declined.
Not happy with Brad at Ashely at Regent store. After the sale he did not reply to emails. I have asked for store manager to call me and help with understanding the invoice because there was a 5% discount given and it doesn't add up. The last email was me requesting for the manager to call me *** ** * ****** *** *** **** **** * ***** ** ***** ** ****** ******** ****** *********** ******and even that did not prompt them to give a care about after sales service.
Business response:
Hi Michael, thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review you concerns further. Please send us an email with your contact information along with your review comments to ************************so our guest care team can reach out to you.
I purchased a bedframe from Ashley's for $1400 plus white glove service which we paid extra for. The bedframe was delivered and the installer was talking down to, berating, and was very unprofessional to his helper. They moved my bed out of my room which was fine, but refused to move it back because we did not purchase from Ashley's. The installers did not clean up after themselves and left garbage everywhere, which shouldn't happen with the white glove service. The install of the bedframe was horrible, nothing was bolted do... read more
Ashley Furniture has been a nightmare to deal with. This is the first and very last time we purchase anything from this company. From the moment we were wrongly sold on an item description from the sales staff, to getting it exchanged and having to pay for the restocking fee despite it being the company’s mistake, delivery issues and finally a very poor quality bed which ended up breaking. Fast forward to opening a furniture warranty claim and multiple follow up calls. It’s taken months for the parts to arrive, after being t... read more
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4.3 star rating with 1,026 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 10:00 a.m.