Ashley HomeStore

MANOJ P 

on BBB

2 years ago

Ashley supposed to deliver quality product in great showroom condition and instead supplied defective product 1 piece of ***************** ***************" with nails protruding on them in an unsafe and hazardous way. Before we used, I complained and Ashley took it away and repaired and refurbished it and returned it charging me the full price of the product. It deserves only 50% of the value, which I paid already. After taking up this issue with the ******** **********under the ******** ** *******, Ashley only offered $*** ... read more

Michael L 

on BBB

2 years ago

Not happy with Brad at Ashely at Regent store. After the sale he did not reply to emails. I have asked for store manager to call me and help with understanding the invoice because there was a 5% discount given and it doesn't add up. The last email was me requesting for the manager to call me *** ** * ****** *** *** **** **** * ***** ** ***** ** ****** ******** ****** *********** ******and even that did not prompt them to give a care about after sales service. 

Lee G 

on BBB

2 years ago

I purchased a bedframe from Ashley's for $1400 plus white glove service which we paid extra for. The bedframe was delivered and the installer was talking down to, berating, and was very unprofessional to his helper. They moved my bed out of my room which was fine, but refused to move it back because we did not purchase from Ashley's. The installers did not clean up after themselves and left garbage everywhere, which shouldn't happen with the white glove service. The install of the bedframe was horrible, nothing was bolted do... read more

Jocelyn R 

on BBB

2 years ago

Ashley Furniture has been a nightmare to deal with. This is the first and very last time we purchase anything from this company. From the moment we were wrongly sold on an item description from the sales staff, to getting it exchanged and having to pay for the restocking fee despite it being the company’s mistake, delivery issues and finally a very poor quality bed which ended up breaking. Fast forward to opening a furniture warranty claim and multiple follow up calls. It’s taken months for the parts to arrive, after being t... read more

Agil B. 

on BBB

2 years ago

We have purchased a king bed from Ashley store in Kennedy.When we bought the product,we had great expectation about the quality of Ashley Product. However my experiance was just the opposite.I am totally dissatisfiedwith the product quality aswell as the customer care support.With in 3 or 4 months of purchasing the bed,the bed started to get some sounds when we sit or lie on it and later we found that the pillar at the base begin bowing and the slats also get curvings and bowing.We get realy fearful to sleep on it as we have... read more

Joy Y 

on BBB

2 years ago

They have terrible customer service. I bought a Wide Seat Power Recliner from Ashley Furniture in Richmond Hill on July 3rd, 2023. The item is damaged while in transit. I returned the item and requested for refund but it took more than 1 month to handle and the money is still not back!!! 

Yasmin E 

on BBB

2 years ago

Ashley Furniture has been a nightmare to deal with, which started as soon as we paid for our sofa. From that moment on everyone literally blamed the other to not take responsibility to delayed delivery, to then wrong delivery, which resulted in another delay, to then delivering a product with horrifically low quality, which the delivery driver onsite confirmed to then entering the delivery endless and frustrating maze your after sales care “guest services” provides. Numerous Emails, phone calls, texts, support tickets and ye... read more

Sahib S. 

on BBB

2 years ago

I placed a order for 10 items. Again visited them 2nd time to revise the order. Rimmel K., sales person was supposed to call me 2 weeks before with revised order. I cant reach the location on phone as phone lines doesnot work. I sent him 4 emails and he failed to respond back. Their phone lines doesnot work, on emails, they dont reply. ** **** ** ***** ***** ***************** ******. I raised the complaint on guest chat on website and they confirmed me manager will call back but its been 2 days, no one has called me back. Wo... read more

nivedh v 

on BBB

2 years ago

I have Bought Recliner and Sectional and a dining table and we have issues with dining table since day 1. It got replaced three times due to cracks in a month from purchase and Ashley is not allowing us to reselection table. And Customer service people wants us to keep replacing table. If these many tables have cracks then it's wood/material issue, how can we rely on that dining table.