Ashley HomeStore

John S 

on BBB

3 years ago

We had purchased a dining room set, a sectional, a coffee table. We were told they’re will be different times of arrival but they would hold until all arrived, later told no they would be delivered as they come in they don’t store furniture. Sectional arrived first four months later only to find it couldn’t fit in house even though we told them all measurements. Wouldn’t reimburse, without charging restocking charges, so had to buy couch and loveseat in stock. The dining set arrived next 8 months later from purchase. Had a f... read more

Diane B 

on BBB

3 years ago

My daughter purchased a $300 clock from Ashley's HomeStore in Woodbridge Ont, on Dec 10 2022. It was my Christmas gift. The clock was removed from the store wall. Packing material was placed under the hands by an Ashley employee and it was wrapped in packing paper. In error the employee did not remove the battery that was in the clock. The clock hands were not able to move freely for several weeks when it was in working mode. Once unwrapped it would not keep accurate time. I returned to the store with the receipt, the clock,... read more

Greg H. 

on BBB

3 years ago

I can't say anything good about product quality and even less about their service. Ordered 2 accent chairs for $1700.00. The ripped seam paired well with the ill fitted defective upholstery. In store after sale service is an instant retreat behind the 25% restocking fee. Contacting service is a 2 week ordeal that results in a part order with a delivery estimate of 4 weeks, which turns into 4 months once that date passes. If your looking for furniture you are better off with a dumpster find than the garbage they are selling a... read more

Vlad C 

on BBB

3 years ago

Poor quality of a delivered furniture. Another paid item was never delivered and not provided information the delivery was split. A tech asked for money and declined to fix the deficiencies ("Ashley pays me hourly and I have no time...", then he lied it had no issue. Poor and rude guest care (agent "***") covering their tech . Instead to help they just closed the case and left it behind. No resolution. 

Jenn M. 

on BBB

3 years ago

I bought a power reclining sofa and rocker recliner October 11, 2022 - when the couch and chair were delivered, our front door was damaged by the delivery man- the chair was broken (had to wait weeks for them to pick it back up and fix it and redeliver a week later) the couch has a small tear in fabric on back and is extremely uncomfortable. I reached out to Ashley Customer care about how uncomfortable the couch is after 1 month of owning it, and they just said “comfort” isn’t covered under warranty - well no kidding. But th... read more

Jennifer C 

on BBB

3 years ago

Furniture damaged upon delivery. Did not remove or replace items. 

Joanne K 

on BBB

3 years ago

***** *** ****** ** * *** **** ******* ** ***** *** ** **** ******* ****** ** ***** *** ***** * ***** Once your purchase is out of the store, Ashley is not responsible. They neglected to inform us of this. You deal with Guestcare and their policy is repair before return. Several calls,3 servicemen.one service guy proceeded to take the arm off the sofa and staple foam on top of the existing foam. Disgusting. It was taken to the shop to return it to “show room standards “we were told. Returned today and the metal frame was ben... read more

Harmeet B 

on BBB

3 years ago

Poor service, worst experience, got a new sofa and within a month found the sofa was damaged in its manufacturing. The lower part was completely damaged. The customer service agent offered me $250 to keep the sofa as it is. I spent $4000 for damaged sofa and when I asked for store credit, customer service agent offered me $250 to make me realize that ashley furniture *** ****** They just show defective products and deliver defective products to their customers and later tell then that they don't have refund policy. ***** ***... read more

Julie W. 

on BBB

3 years ago

Ordered 2 chairs from Ashley Homestore in Whitby and the entire experience was horrible. To start off I was told the chairs were on sale and when I asked what the regular price was I was told the employees were not told the regular prices. ** *** ******** **** ***** **** *** *** ** - you can’t claim something is on sale without being able to tell me the regular price. I paid $149.99 for White Glove Service. The chairs arrived dirty and defective and the color was not accurately described on the website. I was also told that ... read more