Ashley HomeStore

Sandra O 

on BBB

3 years ago

Excellent service and experience. I downsize and was looking for the perfect sectional to fit my new space. Andy and Jessica provided amazing, friendly, knowledgeable, professional service who certainly made my purchase very successful and I meeting my needs and budget! Thank you, very happy with my purchase *** ***** ****** ********* *** ***** *** ****** ***** ***** *** *** *** **** ** ******* ** **** **** **** ******* 

Tara C 

on BBB

3 years ago

The store has a wide selection of furniture for every budget. On line there is a service rep to help. It’s an easy shopping experience all around . 

Victoria D 

on BBB

3 years ago

Most of their stuff was not our taste or way too pricy, but in the end we did manage to find a good deal on something we liked. So the long term quality of the item remains to be seen, but we are optimistic that it will hold up well. It seemed better quality than most of their items. Staff was good, gave us space but remained avaliable for questions. So not pushy or too distant and unavaliable. Just the right combo for our needs. 

Nancy P 

on BBB

3 years ago

The Staff person that I dealt with was very helpful. 

Sameer T 

on BBB

3 years ago

Our buying experience was flawless. Addy (Winnipeg Location) helped us narrow down our options and provided us all the necessary information. We will definitely come back to Ashley’s for our future furniture needs. 

Jeff C 

on BBB

2 weeks ago

We purchased two leather recliners on July 19th 2025 and they were supposed to be shipped to our location in Winnipeg. It is now August 23rd and still no word of an expected eta . Just excuses and cancelled delivery dates . We tried numerous times and spoke to customer care with no one knowing anything. Missasauga to Winnipeg is not 35 days away . Totally not acceptable. 

Archie L 

on BBB

3 weeks ago

I purchased a wooden dining table set from Ashley Furniture, delivered on July 5, 2025. On the same day of delivery, I noticed that the table had visible scratches and immediately reported the issue to Ashley’s customer service team. Instead of offering a proper resolution, Ashley only offered to send someone to “re-touch” the furniture. However, the only available repair appointment was on a Thursday, which does not work with my schedule due to work commitments. When I requested a refund, Ashley refused, claiming I had exce... read more

Kelly D 

on BBB

3 weeks ago

Purchased a lift recliner June 21.(paid extra for the White Glove Service), for my elderly mother, who lives in a care home. Was told delivery would be July 6. Hadn't heard any confirmation for delivery, and was then told delivery is now July 20. Upsetting, because my mom was without a chair this whole time. Was then informed that delivery would be July 26. It's impossible to get to talk to someone in the store, because when I call the customer service line, it gets sent to a call centre, and there is no customer service ema... read more

Laura H 

on BBB

2 months ago

Purchased a sectional from the local Penticton Ashley home store. Was originally told delivery would be June 21 at the very latest. Delivery day came and went and when I called I was repeatedly told a few more days. I was then promised delivery for July 3. When I reached out to the Penticton store to check if that was still a go I was told next week. I contacted customer service hotline which told me July 25. This will be almost two months after purchase..... if it even shows up then. So I would have just been told it would ... read more