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Ashley HomeStore
- Retail
- Dartmouth, NS
About this business
Location details
60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We bought a sofa bed from them and within a month the frame was bending on the left side causing the bed to sink in (for reference, I weigh 190 pounds). We kept calling their "automated text services" to finally get someone to get out here to either fix it or replace it. Finally they ask us to take a picture of the damage component so they can order it. So we did and about a month later we got a text message response saying they've ordered it (wow thanks Ashley, finally, smh). Meanwhile, the couch sinking on the left side st... read more
I purchased a table which was damaged due to the delivery people scratching the table on the street. I called and filed a complaint. Ashley Furniture ****** refused to send a new table. They wanted to touch up the table. I did not pay for a scratch and sent item. I have called many times and the issue has never been resolved from November 2023.
Business response:
I am so sorry to hear of your experience. If you could please email me at *********************, I will gladly see what I can do to help you.
Ashley Furniture does not stand behind its products and has the worst customer service *********** First of all, they do not do exchanges on defective merchandise and all complaints must be done through the customer service department. The service representative (one in particular) was not very helpful or professional when we wanted to know the process to get the situation rectified. We were spoken to in a rude and derogatory manner on the numerous occasions that we called to file a complaint about a bedroom set that retaile... read more
Business response:
I do apologize for the experience you had with your furniture. If you could please email me the name and phone number associated with the account I would gladly look into it for you. My email address is *********************.
The sales girl sold me the wrong bed and pillow and they wont refund me because they call it a warranty and they dont have warranty on beds
Purchased a sectional. Was told their "best seller" and if I ordered it today (March 24) that system was showing delivery would be mid May. I have gotten many rescheduled delivery texts, but when I try to schedule it, I am told that some of my sectional isn't all there. One call said it was 2 of 3 pieces in the warehouse and they were just waiting on the 3rd item to come in. The next time, I was told that piece 3 was in but missing a different piece and then a 3rd excuse saying they were waiting on the manufacturer in the U.... read more
Bought a bed frame from their ********* store ** ******** ***arrived broken with large gaps in the headboard. Called the store and they sent someone out to "Repair" the damage, they ended up over tightening the screws in the headboard and it messed up the MDF ** ***** ********* ** ********* ******* ******* **** *********Now we have been left with this for years without any resolution from Ashley Furniture. ***** *** ******** **** **** ******* **they do not stand by the quality of their products.
I bough I unit of bed on 2021 with warranty plan and after 1 months usage it got broken from slats and legs and it took 8 months Ashley guest care to order the parts and fixed , and since 2021 it is keep breaking from same spot like almost 6 times , each time it is taking 1 to three months to fix it and right now the bed is broken too and I wait more then 1 month to received the parts and since 2 month I am waiting for somebody to come and fixed from guest care , I Called guest care supervisor Team so many times and try to e... read more
** * ***** **** **** * ***** * ****** I was worried about whether a sectional would work for my small space due to the chaise and was reassured at the store that I would be able to exchange it if it wasn't satisfactory. With this in mind I placed the order. The item was delivered with leaking foam and exposed wood (this should have been my flag to not proceed). I was advised to offer them a chance to make repairs before deciding if I would return/exchange it. This whole time I was unable to use the couch. Once it was finally... read more
Business response:
Hello, Thank you for contacting us. Unfortunately, we are not able to authorize a return on your purchase as requests of this nature need to be requested within 48 hours of receipt of the product. Here is our return section for the terms of the sale CANCELLATIONS AND RETURNS You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). After 48 hours you can reselect your product any time prior to possession without penalty or request a refund with a 10% a... read more
Bought a couch and a chair from Ashley Furniture. Paid for the White Glove treatment. Didn't get it. They dirtied our carpet mat in front of our door. A door that we don't use. We only let them use it to deliver the furniture in the house. I said wiping their feet outside they wiped it all over my rug and walked in on the carpet with their dirty shoes. They're supposed to take your shoes off that's what called The White Glove treatment and we didn't get it. Put a claim in and they said because of the mat was by the door and ... read more
Business response:
Hello, thank you for contacting us. our records indicate you have an appointment scheduled to address the noted concern. we look forward to working with you for resolution
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4.3 star rating with 1,026 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 10:00 a.m.