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Ashley HomeStore
- Retail
- Dartmouth, NS
About this business
Location details
60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
***** ***** **** **** **** ******* ******** ** *** *** ******* ** ***** ***** Purchased a dining set ***** ******** ****** ** ***********Needed to have it shipped / picked up near our home. Was told it would go to Barrie as this was their north most location (***). Took several calls to get them to have it on time..... picked the items up and stored them 2 weeks till move date. Found out the table was too wide so called to exchange for a smaller unit. The original items were never disturbed from packaging. Did not ask for a ... read more
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
Horrible product, company does not honour their extended warranty *** ** **** **** **** ** **** **** **** **** ********** ********
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
I bought 2 bed’s from Ashley they said I have 24 months to pay I find out from the financial company it only 12 months now being charged 36 percent interest can’t get a hold of anyone at Ashley to straighten it out
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
The customer service are rude. They don’t want to help you. Argumentative. They ****** my elder Dad off and now they won’t fix the problem. They tell me to phone the store, but the store won’t help me at all. So I phoned had Office. They can’t help me.. This is the worst company ever. * ****** **** **** ***** ** *** * ******* ******** ******* ** * **** ******. They don’t understand what I’m trying to say. *** * **** ** ***** ** **** ******* * ***** **** *** ** ***** ******** ** *******. It’s very frustrating. I never would’v... read more
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************* or you can email us at ***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing th... read more
We bought a sofa bed from them and within a month the frame was bending on the left side causing the bed to sink in (for reference, I weigh 190 pounds). We kept calling their "automated text services" to finally get someone to get out here to either fix it or replace it. Finally they ask us to take a picture of the damage component so they can order it. So we did and about a month later we got a text message response saying they've ordered it (wow thanks Ashley, finally, smh). Meanwhile, the couch sinking on the left side st... read more
I purchased a table which was damaged due to the delivery people scratching the table on the street. I called and filed a complaint. Ashley Furniture ****** refused to send a new table. They wanted to touch up the table. I did not pay for a scratch and sent item. I have called many times and the issue has never been resolved from November 2023.
Business response:
I am so sorry to hear of your experience. If you could please email me at *********************, I will gladly see what I can do to help you.
Ashley Furniture does not stand behind its products and has the worst customer service *********** First of all, they do not do exchanges on defective merchandise and all complaints must be done through the customer service department. The service representative (one in particular) was not very helpful or professional when we wanted to know the process to get the situation rectified. We were spoken to in a rude and derogatory manner on the numerous occasions that we called to file a complaint about a bedroom set that retaile... read more
Business response:
I do apologize for the experience you had with your furniture. If you could please email me the name and phone number associated with the account I would gladly look into it for you. My email address is *********************.
The sales girl sold me the wrong bed and pillow and they wont refund me because they call it a warranty and they dont have warranty on beds
Purchased a sectional. Was told their "best seller" and if I ordered it today (March 24) that system was showing delivery would be mid May. I have gotten many rescheduled delivery texts, but when I try to schedule it, I am told that some of my sectional isn't all there. One call said it was 2 of 3 pieces in the warehouse and they were just waiting on the 3rd item to come in. The next time, I was told that piece 3 was in but missing a different piece and then a 3rd excuse saying they were waiting on the manufacturer in the U.... read more
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4.3 star rating with 1,053 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 11:00 a.m.