Ashley HomeStore

Lynette A 

on BBB

3 months ago

On Sept 25/25 our power-reclining sofa that we purchased from Ashley was delivered damaged. After several phone calls, photos and videos a technician was finally sent out on Oct 17. The technician determined that the recliner mechanism was bent and ordered a part. On Oct 31 a new technician was sent only to discover that the wrong part had been sent. A this point I called customer service and demanded to speak to a manager. She was unsure if parts could even be ordered to fix this issue and that she would have to call the di... read more

Maryam M 

on BBB

5 months ago

We purchased our furniture set back in August 2025. It’s been only a month that we’ve had our new furnitures but they already look like we’ve had them for years despite the fact that we have no kids or pets. The quality is so poor that second hand furniture shops are superior comparing to these. I called the store two weeks after receiving them to see if possible to exchange them for another set. I also offered to pay for re-stocking fees but they said they can’t do anything about it. * ***** ********* ****** ********* *****... read more

Donna H 

on BBB

5 months ago

Purchased a leather sofa. It came damaged. They sent out 3 more all damaged. Now they say they wont send anymore even though they have proper ones available. They claim the damage is WITHIN STANDARDS ! The guy at guest care JASON is rude *** *********I asked where we should sit when they take this sofa back since we are seniors and have a very limited small home. His reply was NOT MY PROBLEM ! The guys at the store are fantastic and have tried everyting to fix this problem *** *** ***** ******* ** *** ********* ** ********* ... read more

Jeff C 

on BBB

6 months ago

We purchased two leather recliners on July 19th 2025 and they were supposed to be shipped to our location in Winnipeg. It is now August 23rd and still no word of an expected eta . Just excuses and cancelled delivery dates . We tried numerous times and spoke to customer care with no one knowing anything. Missasauga to Winnipeg is not 35 days away . Totally not acceptable. 

Archie L 

on BBB

6 months ago

I purchased a wooden dining table set from Ashley Furniture, delivered on July 5, 2025. On the same day of delivery, I noticed that the table had visible scratches and immediately reported the issue to Ashley’s customer service team. Instead of offering a proper resolution, Ashley only offered to send someone to “re-touch” the furniture. However, the only available repair appointment was on a Thursday, which does not work with my schedule due to work commitments. When I requested a refund, Ashley refused, claiming I had exce... read more

Kelly D 

on BBB

6 months ago

Purchased a lift recliner June 21.(paid extra for the White Glove Service), for my elderly mother, who lives in a care home. Was told delivery would be July 6. Hadn't heard any confirmation for delivery, and was then told delivery is now July 20. Upsetting, because my mom was without a chair this whole time. Was then informed that delivery would be July 26. It's impossible to get to talk to someone in the store, because when I call the customer service line, it gets sent to a call centre, and there is no customer service ema... read more

Laura H 

on BBB

7 months ago

Purchased a sectional from the local Penticton Ashley home store. Was originally told delivery would be June 21 at the very latest. Delivery day came and went and when I called I was repeatedly told a few more days. I was then promised delivery for July 3. When I reached out to the Penticton store to check if that was still a go I was told next week. I contacted customer service hotline which told me July 25. This will be almost two months after purchase..... if it even shows up then. So I would have just been told it would ... read more

Araceli C 

on BBB

8 months ago

I was charged for my order but didn’t receive all the it**** ******* ******** **** ** *** *** ********** ** ***** **** ***** *** ***** *** ********* ** ******* ********* ** **** ** ****** ****** ** *** ******** ******** **** **** *** ***** ** **** *** *****. This is unacceptable. One month ago...... Here is the message from customer service. Hello Araceli, The case number ********for your cancellation request for the following items; item#******** , PR BUNKIE BOARD FULL and item#*******, Twin/Full Under Bed Storage. 

Sarah S 

on BBB

8 months ago

Delivery drivers would not take our sofa out of the truck and said the only way we could fit it in the house was up on the balcony which they would do if we tipped them well. Left a huge gash in my floor and left our couch in our backyard. Customer service would not let me speak to a manager initially. Waiting on damage claim to respond but not sounding promising.