This profile has been claimed by the business owner or representative.
Ashley HomeStore
- Retail
- Dartmouth, NS
About this business
Location details
60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I purchased a wooden dining table set from Ashley Furniture, delivered on July 5, 2025. On the same day of delivery, I noticed that the table had visible scratches and immediately reported the issue to Ashley’s customer service team. Instead of offering a proper resolution, Ashley only offered to send someone to “re-touch” the furniture. However, the only available repair appointment was on a Thursday, which does not work with my schedule due to work commitments. When I requested a refund, Ashley refused, claiming I had exce... read more
Purchased a lift recliner June 21.(paid extra for the White Glove Service), for my elderly mother, who lives in a care home. Was told delivery would be July 6. Hadn't heard any confirmation for delivery, and was then told delivery is now July 20. Upsetting, because my mom was without a chair this whole time. Was then informed that delivery would be July 26. It's impossible to get to talk to someone in the store, because when I call the customer service line, it gets sent to a call centre, and there is no customer service ema... read more
Purchased a sectional from the local Penticton Ashley home store. Was originally told delivery would be June 21 at the very latest. Delivery day came and went and when I called I was repeatedly told a few more days. I was then promised delivery for July 3. When I reached out to the Penticton store to check if that was still a go I was told next week. I contacted customer service hotline which told me July 25. This will be almost two months after purchase..... if it even shows up then. So I would have just been told it would ... read more
I was charged for my order but didn’t receive all the it**** ******* ******** **** ** *** *** ********** ** ***** **** ***** *** ***** *** ********* ** ******* ********* ** **** ** ****** ****** ** *** ******** ******** **** **** *** ***** ** **** *** *****. This is unacceptable. One month ago...... Here is the message from customer service. Hello Araceli, The case number ********for your cancellation request for the following items; item#******** , PR BUNKIE BOARD FULL and item#*******, Twin/Full Under Bed Storage.
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
Delivery drivers would not take our sofa out of the truck and said the only way we could fit it in the house was up on the balcony which they would do if we tipped them well. Left a huge gash in my floor and left our couch in our backyard. Customer service would not let me speak to a manager initially. Waiting on damage claim to respond but not sounding promising.
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
Worst experience I Have had in a long time. Purchase a total of over a ******** dollars, which was posted to my credit card. Delivery date set. Received a call saying my order was cancelled, but no explanation as to why. Called the store. They could not explain. Called customer service 3 times. One said the order was not cancelled. One said it was. Now I am left with a disputed charge on my credit card, and 2 hours spent on the phone trying to figure out what happened. All I got was I am sorry. **** *** *** **** **** ****** ... read more
Request a return and full refund for the 3-piece sofa set I purchased. Upon unpacking the items, we discovered that they were damaged, and I promptly submitted a claim with supporting photographs. Today, I received a piece of fabric in the mail along with instructions to conduct the repair myself. This is unacceptable given the circumstances. Additionally, I am aware of your return policy, which states that I can return items within 7 days or 48 hours after reporting a problem. Since I acted quickly after noticing the damage... read more
* ******** ********* ******** ****** *********. I purchased a Queen and a Full bed frame with a box spring in-store on Jan 2, 2025. After nearly three months, I’m still dealing with unresolved issues. The Queen frame arrived with a cracked headboard and scuffed footboard. The "white glove" installers made it worse by forcing pieces together, causing even more damage. They also left scuff marks and stains on my brand-new walls. I had them take the entire Queen bed back. It took three phone calls, a long back-and-forth with cu... read more
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
I have been waiting a month and a half for my seposit back while having to contact head office to be told I needed to wait for the employee to receive his email? Then for him to respond? Which doesn't happen, and still no return of my money. No response back from managers or head office and store isn't open when they are supposed to.
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4.3 star rating with 1,026 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 10:00 a.m.