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Ashley HomeStore
- Retail
- Dartmouth, NS
About this business
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer su... read more
Location details
60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
***** ********** **** * ***** **** ***** I purchased a bed from Ashley Furniture, and the entire experience has been a nightmare. When the bed was first delivered, it came with missing parts, and the installation was left incomplete. Once the missing parts arrived, I scheduled the installation, specifically requesting that they bring the necessary hardware. Yet, the technician showed up without it, claiming he had "no clue" about the hardware *** ****** **** ***** ** ******. After this, I contacted guest services, hoping the... read more
Bad Customer service support, long response *** ** ***** **** ** ******* *** ********
***** ***** **** **** **** ******* ******** ** *** *** ******* ** ***** ***** Purchased a dining set ***** ******** ****** ** ***********Needed to have it shipped / picked up near our home. Was told it would go to Barrie as this was their north most location (***). Took several calls to get them to have it on time..... picked the items up and stored them 2 weeks till move date. Found out the table was too wide so called to exchange for a smaller unit. The original items were never disturbed from packaging. Did not ask for a ... read more
Horrible product, company does not honour their extended warranty *** ** **** **** **** ** **** **** **** **** ********** ********
I bought 2 bed’s from Ashley they said I have 24 months to pay I find out from the financial company it only 12 months now being charged 36 percent interest can’t get a hold of anyone at Ashley to straighten it out
The customer service are rude. They don’t want to help you. Argumentative. They ****** my elder Dad off and now they won’t fix the problem. They tell me to phone the store, but the store won’t help me at all. So I phoned had Office. They can’t help me.. This is the worst company ever. * ****** **** **** ***** ** *** * ******* ******** ******* ** * **** ******. They don’t understand what I’m trying to say. *** * **** ** ***** ** **** ******* * ***** **** *** ** ***** ******** ** *******. It’s very frustrating. I never would’v... read more
We bought a sofa bed from them and within a month the frame was bending on the left side causing the bed to sink in (for reference, I weigh 190 pounds). We kept calling their "automated text services" to finally get someone to get out here to either fix it or replace it. Finally they ask us to take a picture of the damage component so they can order it. So we did and about a month later we got a text message response saying they've ordered it (wow thanks Ashley, finally, smh). Meanwhile, the couch sinking on the left side st... read more
I purchased a table which was damaged due to the delivery people scratching the table on the street. I called and filed a complaint. Ashley Furniture ****** refused to send a new table. They wanted to touch up the table. I did not pay for a scratch and sent item. I have called many times and the issue has never been resolved from November 2023.
Ashley Furniture does not stand behind its products and has the worst customer service *********** First of all, they do not do exchanges on defective merchandise and all complaints must be done through the customer service department. The service representative (one in particular) was not very helpful or professional when we wanted to know the process to get the situation rectified. We were spoken to in a rude and derogatory manner on the numerous occasions that we called to file a complaint about a bedroom set that retaile... read more
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4.3 star rating with 1,000 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open tomorrow at 10:00 a.m.