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Ashley HomeStore
- Retail
- Dartmouth, NS
About this business
Location details
60 Highfield Park Dr, Dartmouth, NS, B3A 4R9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Worst experience I Have had in a long time. Purchase a total of over a ******** dollars, which was posted to my credit card. Delivery date set. Received a call saying my order was cancelled, but no explanation as to why. Called the store. They could not explain. Called customer service 3 times. One said the order was not cancelled. One said it was. Now I am left with a disputed charge on my credit card, and 2 hours spent on the phone trying to figure out what happened. All I got was I am sorry. **** *** *** **** **** ****** ... read more
Request a return and full refund for the 3-piece sofa set I purchased. Upon unpacking the items, we discovered that they were damaged, and I promptly submitted a claim with supporting photographs. Today, I received a piece of fabric in the mail along with instructions to conduct the repair myself. This is unacceptable given the circumstances. Additionally, I am aware of your return policy, which states that I can return items within 7 days or 48 hours after reporting a problem. Since I acted quickly after noticing the damage... read more
* ******** ********* ******** ****** *********. I purchased a Queen and a Full bed frame with a box spring in-store on Jan 2, 2025. After nearly three months, I’m still dealing with unresolved issues. The Queen frame arrived with a cracked headboard and scuffed footboard. The "white glove" installers made it worse by forcing pieces together, causing even more damage. They also left scuff marks and stains on my brand-new walls. I had them take the entire Queen bed back. It took three phone calls, a long back-and-forth with cu... read more
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing thi... read more
I have been waiting a month and a half for my seposit back while having to contact head office to be told I needed to wait for the employee to receive his email? Then for him to respond? Which doesn't happen, and still no return of my money. No response back from managers or head office and store isn't open when they are supposed to.
The worst customer service I’ve ever experienced. None of the staff know what they’re doing or the return policy. Purchased an item and when I returned it according to the return policy on my receipt, I was told that refunds are not accepted. None of the staff was able help me and neither could the customer support number I called. I was charged full price for the item and they took back the product and never issued a refund. Absolutely disgusted with their behaviour.
***** ** ******** ******* Visited Salmon Arm for the first time and was desperately looking for a mattress. Thought THIS STORE will be reliable but was absolutely nightmare! Ali and Tina **** ******Don't ask for help from these two. *********if you don't want to add stress in your life, DO NOT VISIT any ashley store. Worst customer service ever! ******* lying to us that the mattress that we wanted was available and still giving us the wrong one and not wanting to pay for the returning cost. We had to travel 10hrs just to ret... read more
**** ** *** ******* ***** **** ******* ** ********* *** *** ****** ****** **** ****** * ********** **** ******** ***** ** * ********* *** * *****My wife and I ordered a bedroom set. When the furniture was delivered to us, the movers damaged the edge of the chest of drawers during installation. The movers said that this chest of drawers would be replaced, my wife immediately reported in the chat bot that the chest of drawers was damaged. We filed a complaint on the same day as the delivery. Within 7 days, we contacted the com... read more
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at****************************Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this... read more
***** ********** **** * ***** **** ***** I purchased a bed from Ashley Furniture, and the entire experience has been a nightmare. When the bed was first delivered, it came with missing parts, and the installation was left incomplete. Once the missing parts arrived, I scheduled the installation, specifically requesting that they bring the necessary hardware. Yet, the technician showed up without it, claiming he had "no clue" about the hardware *** ****** **** ***** ** ******. After this, I contacted guest services, hoping the... read more
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at *************or you can email us at***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this... read more
Bad Customer service support, long response *** ** ***** **** ** ******* *** ********
Business response:
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at****************************Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this... read more
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 4.3 star rating with 1,053 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 11:00 a.m.