Ashley Pearlridge

Jaimie S. 

on Yelp

3 years ago

Horrible experience here! I ordered an ottoman with a sectional. It took over a year to get my ottoman. I had my sectional couch in a few weeks upon ordering... waited a WHOLE YEAR for my ottoman. I kept calling every couple months for a follow up. And they were clueless. Told me in July it will come.. then it was September I called and asking if it was coming because it has passed july and I had no call. Then they said December. When december came I called again. And then the date changed to March. No one called me and... read more

Alex X. 

on Yelp

4 years ago

I made a review about my experience shopping at this store, bad customer service! Waited for 30 min and no one came to help us.. why delete my review? I went there to buy something no service came so I left !! you guys all salty because its true!! 

Nicole P. 

on Yelp

4 years ago

Terrible customer service. The most uncomfortable shopping experience I have ever had. There was a blonde woman with glasses and shoulder length hair that kept staring at us in each showroom that we entered. She did not greet us when we walked into Ashley Furniture and was silent when I said "hello." She followed us from room to room from afar and notified other associates to watch us. I attempted to speak to her but she did not respond. We were not greeted by anyone until we had been in the store for around 30 minutes. Afte... read more

Keith L. 

on Yelp

5 years ago

My fiancé and I been shopping around all the stores on Oahu to find a sofa that would support my back due multiple back surgeries over the past seven years. I have been working with Allen and last week we put a down payment on a stress less sofa/chase. Allen was very helpful and polite with explaining the difference between all the sofas I looked at. It was late Monday, we placed the order and deposit. Thursday I wanted double check the support after talking to my doctor on Thursday and contacted Allen and informed him I to... read more

Tyler H. 

on Yelp

6 years ago

Why do your sales people stalk us? We were planning on buying a full bedroom set until I notice your salesman watching us so I figured i'd test it out. We had already found what we wanted on the bottom floor so we went upstairs and poof right on our ass there he was. We walked around a little then headed downstairs and walked about 10feet away from the escalator and and next thing we know your salesman was standing on the top of the escalator staring at us not moving then we decided to fuck with him and walk 5 more feet away... read more

Joshua A. 

on Yelp

7 years ago

Worst experience ever! After waiting 30 mins to get Vivian to help us (even tho we already knew what we wanted) we waited another hour for them to tell us that an item on the floor was discontinued. Complete waste of a Sunday afternoon but we found what we wanted from their website. It's no wonder people would rather shop online than to deal with incompetent idiots. 

Evonne L. 

on Yelp

8 years ago

Went to this location for new furniture and was so excited to get a new living room set. My husband purchased it the following day and patiently awaited our delivery notice days later my husband called back to find out they didn't complete our order and the person said we had a remaining balance cause we had 2 forms of payment and never put the second method through. Went to store to get it straightened out. Basically they put us at ease so we purchased a living room set accompanied by a few other pieces of furniture. They w... read more

Shannon L. 

on Yelp

8 years ago

We had issues with both our purchases. The first one we purchased a living room set, got home and three days later found out they didn't charge my card the full amount so had to go back in and talk to a manager to get it fixed. We gave them a second chance and ordered a bed set. They messed up on the delivery now we have to call the manager again and try to get this fixed. I recommend shopping somewhere that takes there time to get it right because that's there job!! Not mine 

Sue H. 

on Yelp

8 years ago

The initial sales person was friendly and helpful. However, that is where the positive ends. Product was paid for on 7/3/17. AFTER payment we were told it needed to be ordered and would arrive in early August. August came and went and no product. Every time we called we were told they couldn't tell us exactly where it was, but it was ordered and on its way. After calling MANY times to locate product, it FINALLY arrived in mid October. Product arrives and breaks within 2 weeks of getting it. Called customer service and was... read more