This profile has been claimed by the business owner or representative.
Aspen Contracting, Inc.
- Lee's Summit, MO
About this business
Location details
4141 NE Lakewood Way (Corp. Ofc), Lee's Summit, MO, 64064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I have to share my opinion on their effort - it was painful!! They did a great job to get my work and actually worked with me and the insurance co in the beginning, then the problems started. Our work consisted of roof, gutters and wrap. Unfortunately we were also trying to build an addition too and we wanted to wait until the addition was built to "roof" the whole house at once. I was told that was "not a problem", the addition took longer than expected and when it came time to roof (late Oct) they wanted me to wait until n... read more
Business response:
It is our goal to be able to service any new customer who contacts us, and we are sorry to hear that we weren't able to help you with a repair. Because the late fall and early winter are not always ideal or safe for our employees to be on rooftops, we sometimes have to limit our work until a better time. Again, we apologize that we were unable to take you on as a customer, but hope that you will consider contacting us for any future needs.
Around 4:45 pm I got a knock on the door from Aspen Contracting. It was a man and woman. The mans name was Brett J***** I politely told them that we were already going with another contractor. They didn't seem to understand that. I had to tell them 3 times that we were not interested. Finally I said thank you and shut the door. I peaked out my window and noticed them both walk across my yard. I have two trees in my front yard and have a soaker hose wrapped around both. The man saw the hose and intentionally kicked it. I quic... read more
Business response:
We apologize for the negative encounter you had with Aspen Contracting. We are continuing to take every opportunity possible in training our employees the importance of professionalism and positive communications with customers.
We hired Aspen Contracting to replace our roof and gutters following a hail storm in 2014. We chose them due to their national presence and BBB accreditation. Unfortunately our experience was not very positive. The crews that tore down the old roof and installed the new roof were not supervised by Aspen employees. We have a large house and the entire roof was thrown to the ground in about 30 minutes. The clean up each day was sloppy - we were picking up nails and other debris for months after they finished. And payment was a... read more
Business response:
We sincerely apologize for the negative experience you had with us. Aspen Contracting is continuing to provide training opportunities to our employees that convey the importance of cleanliness and professionalism throughout a project.
I was looking for a roofer to fix a leak in my bedroom. If you have a leak in the winter do not call ASPEN contracting. According to them they only do warranty work in the winter. So don't waste your time.
Business response:
We apologize that we were unable to help you with a repair. It is our goal to be able to service any new customer who contacts us, but at times we have more work that we are able to complete and therefore we aren’t always able to take on all the new work that comes our way. Because the winter season is not always ideal or safe for our employees to be on rooftops, we sometimes have to limit our work to warranty repairs for existing customers. Again, we apologize that we were unable to take you on as a customer this past winte... read more
Frequently asked questions about Aspen Contracting, Inc.
How is Aspen Contracting, Inc. rated?
Aspen Contracting, Inc. has a 4.1 star rating with 286 reviews.
When is Aspen Contracting, Inc. open?
Aspen Contracting, Inc. is closed now. It will open tomorrow at 12:00 p.m.