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Aspen Dental - Beaverton, OR

4.1
  • Beaverton, OR

About this business

Location details

8660 SW Scholls Ferry Road, Beaverton, OR, 97008, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 4:30 p.m.
Tue07:30 a.m. to 4:30 p.m.
Wed07:00 a.m. to 5:30 p.m.
Thu07:00 a.m. to 4:30 p.m.
Fri07:00 a.m. to 3:00 p.m.
SatClosed
SunClosed
4.1605 reviews
Marcella T.'s profile image
Marcella T. 
rating
a year ago

Avoid Aspen Dental - Horrible Service and Unprofessional Staff NOTE: Good Grief - SOOO wish I had read all of the reviews before ever stepping foot in this hack of a dental office.) Absolutely terrible experience with Aspen Dental and I WOULD NEVER recommend them to anyone. From the moment I walked in, the service was subpar, but the worst part was the complete lack of professionalism and the refusal to provide basic services that I paid for. Had x-rays taken during my visit, and when I requested them, I was told I could n... read more

Business response:

We are very sorry to hear this, Marcella. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. 

Julie E.'s profile image
Julie E. 
rating
a year ago

I had my initial appt which included a cleaning. I was left in the chair for 40 min twiddling my thumbs waiting for the dental hygienist to come back. Then I was told that she had to leave for the day to go pick up her son and we would have to reschedule. I finally got a call 2 weeks later. I asked them if they found a new dental hygienist that wants to work. Friends had complained to me about the same hygienist before my appt but I tried to give them a shot anyways. I was told that when she fell off the back of her chair an... read more

Business response:

I'm sorry that you didn't have a positive experience, Julie. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn 

Tee F.'s profile image
Tee F. 
rating
2 years ago

I would avoid going here. I ended up being dismissed with some of my teeth that were hurting which ended up being repaired via root canal elsewhere. I was also referred to a specialist to talk about getting a root canal because a crown I had was hurting. Turns out after going to emergency tooth doctor the crown was seated incorrectly. It was a waste of time taking off work to see the specialist and this clinic. 

Business response:

I'm sorry that your experience didn't live up to expectations, Tee. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Rebecca, ADMI 

Susan W.'s profile image
Susan W. 
rating
2 years ago

Show up for my appointment and there is a sign on the door saying they are closed. Didn't get a call, text or email that my appointment was cancelled. The woman next to me drove all the way from Tualatin in traffic at 3:00 just to have her appointment cancelled and she didn't get a call either. How unprofessional! I get things can go wrong and closing early is needed but if you have my number AND my email you would think a message saying "hey we can't fit you in today sorry" would be waiting for me in my inbox. Nope just let... read more

Business response:

We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI 

Average U.'s profile image
Average U. 
rating
2 years ago

After a few years of putting off dental care because my prior experience was so painful and left scars in my mouth, I took a chance on Aspen Dental. FRIENDS, GO SOMEWHERE ELSE. PROS: It's clean, has easy parking, and they can usually get you in right away. Your first visit is NOT a cleaning, it's an evaluation and a sales pitch. It's like a timeshare or car dealership where after moving you through several exam stations, you go into a financing office to get pricing for what they think you'll need. In my case, they estima... read more

Business response:

I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Beaverton. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Z N.'s profile image
Z N. 
rating
3 years ago

Absolutely the worst professional medical or dental environment I've ever had the displeasure of working with. You have to call 55 times to get somebody to just answer the phone and when they do they don't honor their verbal commitments. I called to schedule a cleaning and a whitening, I was assured by the person on the phone that that's what I was coming in for. When I got there, they told me that I needed to get an exam because I hadn't been in in awhile, which was fine but they couldn't schedule my cleaning or whitening t... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Z. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI 

Jessica V.'s profile image
Jessica V. 
rating
3 years ago

Stay far away from this dental office! My fiancé went in for terrible pain about a year ago. He needed a crown; we got the crown along with $2000 worth of nothing. Not to mention they rescheduled his procedure 4 times because they didn't have the staffing. When we finally got it done and got home! THE CROWN FELL OFF within 24 hours! !!! He went back for a replacement; being charged again! We just went to a new dentist. The crown was done incorrectly and has a LARGE cavity underneath! 

Business response:

I'm sorry that your fiancé's experience didn't live up to expectations, Jessica. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI 

M M.'s profile image
M M. 
rating
3 years ago

Inquiring about denture alignment I was told that yes they offer this service and I would get a free exam. Not really needing a exam I agreed to one two weeks out. 30 minutes of my complete medical history, another 10 minutes pass, I was call back and asked to remove my dentures which I did. 10 more minutes pass and a man ( assuming he has the dentist, there was no introduction) asks me where did I get my dentures which I disclosed then he said well we can help you.... what? He said if he touched my dentures he would own the... read more

Business response:

I'm sorry that your experience didn't live up to expectations, M. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI 

Laura T.'s profile image
Laura T. 
rating
3 years ago

Haven't seen the same hygenist twice in over 3 years, seems like a temporary job for dentists-to-be. Hygenists are competent, but office staff screws up pretty regularly with scheduling snafus and insurance billing issues. Recent negative interaction with large hostile woman at Gresham office was the last straw. Business would more aptly be named Aspen McDental... so I'm on the search for a professional, established dentist. Can no longer subject myself to this idiocy. 

Business response:

I'm so sorry to hear this and I've passed your feedback along. I also encourage you to call the Customer Service team and let them know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI 

Frequently asked questions about Aspen Dental - Beaverton, OR

How is Aspen Dental - Beaverton, OR rated?

Aspen Dental - Beaverton, OR has a 4.1 star rating with 605 reviews. 

When is Aspen Dental - Beaverton, OR open?

Aspen Dental - Beaverton, OR is closed now. It will open tomorrow at 7:30 a.m.