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Aspen Dental - Bloomington, IL
- Bloomington, IL
About this business
Location details
1401 N Veterans Parkway, Bloomington, IL, 61704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would wholeheartedly NOT recommend this company's office in Bloomington IL! I would recommend taking a pair of pliers and pulling your own teeth 1st! My brother is a disabled vet and went to their Bloomington office for help. They pulled ALL his teeth back in September and now are blowing him off for his dentures, which were supposed to be ready in October! Every follow up appointment they said the same thing "there's a problem at the lab". Now whenever he calls they say it "should be any day now" come on, it's going on 4 ... read more
Business response:
I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. – Garlen
Aspen Dental quoted $2700 for a cleaning & two extractions. Weiss Dental is half the price, local & has much more experience. In the office waiting room, receptionists we’re discussing client count numbers in order to receive a $150 bonus on their paychecks.
Business response:
Hi Claire, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Michelle, ADMI
Scammmmmmmersssssssssssssss
paid $5000.00 for a set of dentures, that never fit. They told me, $5000.00 later, that I didn't have enough bone to hold dentures. Why not tell me this before I spent $5000.00 cash for them? Now I have NO teeth. I'm very upset and thinking of taking them to small claims court. Imagine NO teeth.I won't even leave my home with NO teeth. Very disappointed in Aspen Dental
Business response:
I'm really sorry to hear that, Karen. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
I wouldn't recommend this place to a pig!!! I needed a tooth pulled horrible pain. I had my x-rays sent that I just had a full mouth done 3 months prior. They made me take more x-rays then this dentist comes doesn't even look in my mouth!!! Says sorry I can't pull your tooth. It took every bit of selfcontrol I could muster not to completely loose it in this place. You had pretty much brand full mouth x-rays! You had my x-rays 3 hours before I even got there! charged me for more needless x-rays!!! Don't even look in my mouth!... read more
Business response:
Hi Ryn, I'm really sorry to hear you say this. I wanted to let you know that I did pass your review and other comments to our Customer Service team so they can address your feedback with the team in Bloomington. I'd also encourage you to call Customer Service directly at 1-866-767-0890 so they can learn more. - Emily, ADMI
fire the DA, I can't believe you have the same woman there who cut a chunk out of my gum last year, when I needed a touch more Novocaine, she shot my whole mouth up unnecessarily, I just needed a little more Novocaine in the back around my wisdom teeth, every time I come in there I'm charged for a treatment I don't need, all I want is a basic cleaning. You missed the cracked wisdom tooth I have on the left side and did not do repair we discussed on my front tooth. There is so much more to complain about, but I don't have tim... read more
Business response:
I'm so sorry to hear this, Will. I encourage you to let the Customer Service team know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
They charged me $257 for a consultation with no warning before the appointment. They also tried to tell me that my insurance doesn't cover for the x-rays or cleanings and I would have to pay for it out of pocket before my next appointment. Which is unbelievable because I called my insurance before my appointment to make sure they do cover it 100% and they do cover it no matter where I go. I deserve my money back for the lies they told me. Don't go here. They just want your money.
Business response:
I'm sorry your experience didn't live up to expectations, Lizzie. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
They will charge you for procedures you DID NOT receive. You’ll also be given OVERPRICED products that seem to be a part of your treatment, only to find out that you’re charged for them. I returned ALL of the products and reviewed the list of “treatments” I did and didn’t receive but I have yet to be REFUNDED! Go ANYWHERE but here! Steer clear if you’d like to have any teeth or money left!
Business response:
I’m really sorry to hear that, Mari. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
For regular dentistry Aspen is a good place to go, but if you should need dentures go somewhere else.
Business response:
Hi Diane, I'm so glad you've enjoyed your experience with the team. We appreciate your feedback about dentures. I will pass this along to the team, but please don't hesitate to reach out to them to discuss any questions or concerns you have about your treatment plan. - Cindy, ADMI
Frequently asked questions about Aspen Dental - Bloomington, IL
How is Aspen Dental - Bloomington, IL rated?
Aspen Dental - Bloomington, IL has a 4.1 star rating with 861 reviews.
When is Aspen Dental - Bloomington, IL open?
Aspen Dental - Bloomington, IL is closed now. It will open tomorrow at 7:00 a.m.