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Aspen Dental - Canandaigua, NY
- Canandaigua, NY
About this business
Location details
308 Eastern Blvd, Canandaigua, NY, 14424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 2:00 p.m. | |
| Sat | 07:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I've let fear keep me from the dentist for many years. Needless to say my teeth were a mess. I was ashamed to smile sometimes. What a blessing Dr. Sai and all the staff at Aspen in Canandaigua have been. My biggest fear was needles in my mouth, Dr. Sai made that experience worry free. He is very gentle and compassionate, couldn't have done it without feeling completely comfortable. Thanks for that! The extraction was literally pain free. My new set of teeth are absolutely beautiful. I could go on forever trying to describe w... read more
I’ve been an Aspen Dental of Canandaigua NY customer for several years ever since my old family dentist retired. I initially selected Aspen from the web because they accepted my insurance. I was even happier when there was only little additional out of pocket costs (co-pays) for any of the procedures. I find it hard to believe what others have said about the staff. I have always been treated kindly and professionally. I’ve never waited long for an appointment, or had anythin... See More g pushed on me for their profit, or gi... read more
My cousin went in for an issue with his tooth only to be charged $1100 for a “deep cleaning” and some x-rays. They didn’t even fix his tooth. After doing some research, I found a fair amount of people who have complained about the “deep cleaning” scam.
Business response:
Hi Gina, I'm sorry that your cousin didn't have a positive experience. If your cousin would like to share more detail about the visit, the team and I would appreciate the opportunity to talk to him/her: 1-866-767-0890. – Cindy, ADMI
Had me prepay for a wisdom tooth removal which I did and signed paperwork for only to show up and be told that I owed over 600$ because they used my payment towards another appointment without telling me. Worst office team I’ve ever had the displeasure of dealing with.
Business response:
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
Made an appointment last week for today, I received a message that my appointment was cancelled due to the office needing to close early. I called because something didn’t seem right... they took my appointment and gave it to someone else saying my appointment was not confirmed. I have a confirmation email and text message. And they are not willingly to get me in today after they took MY appointment. This is very unprofessional. Happy Tuesday 😤😤😤
Business response:
I'm really sorry to hear that, Kat. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
RecommendedToday was my 4th time at Aspen dental I was disappointed I came in with tooth and gum pain and was asked why I haven't had a cleaning I said because you will only give me a deep clean and that cost to much money so that was basically it they took x-rays and never addressed my pain in fact they really didn't say much to me at all lol they were happy to take my copay and schedule me a 600 root canal unfortunately after my root canal is done I will be looking for another dentist
Business response:
We appreciate your feedback. Thank you for sharing with us so that we can continue to improve patient experiences. - Dawn, ADMI
Extremely deceptive. Do NOT recommend.
Business response:
Rachel, I'm so sorry to hear you feel that way. Our patient satisfaction team would appreciate the chance to speak with you about your experience. I encourage you to reach out to them at 1-866-767-0890. They are available Monday - Friday, 9 am - 1pm EDT. - Stephanie, ADMI
Went to Aspen Dental. What a waste of time. Went in because a tooth broke and I wanted it pulled. They think you are either wealthy or have a tree in the back yard to pick the money off. They did xrays then another person came in and did I don’t know what but I’m sure it will be on a bill. Then the dentist came in had me open wide took a quick look and out the door she went. She refused to pull the tooth but for a small fee she would do a crown prep then come back to complete the crown. The small fee of $1,000 and needed to ... read more
Business response:
Thank you for sharing, we value your feedback. If you have any questions or concerns please call me at (844) 296-0187 ext. 201768 I will be happy to assist you. — Ashlee, ADMI
Not sure what her name is, because she never even introduced herself, but the female dentist here is one of the rudest people I've ever met. I was explaining to her the complications of my personal dental history and she started giving me attitude and yelling for literally no reason.
Business response:
I'm so sorry to hear this, Hannah. Everyone should feel comfortable at an Aspen Dental practice. Please let our Patient Satisfaction team know about the experience you had with the staff so they can help address concerns. You can reach them directly at 1-844-296-0187. - Emily, ADMI
Frequently asked questions about Aspen Dental - Canandaigua, NY
How is Aspen Dental - Canandaigua, NY rated?
Aspen Dental - Canandaigua, NY has a 4.2 star rating with 844 reviews.
When is Aspen Dental - Canandaigua, NY open?
Aspen Dental - Canandaigua, NY is closed now. It will open tomorrow at 7:00 a.m.