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Aspen Dental - Hagerstown, MD
- Hagerstown, MD
About this business
Location details
1730 Massey Blvd STE 106, Hagerstown, MD, 21740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:30 p.m. | |
| Wed | 08:00 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The office staff is luke warm at best in their customer service. They've canceled last minute more than once on me and the office can't seem to join the 21st century send text or email notifications, about cancellations or reminders just expect you to be available by phone during the workday.
Business response:
I'm sorry for the trouble, Kaitlyn. The Customer Service Team would like to learn more about your experience:1-866-767-0890. - Mitch, ADMI
One of the worse experiences ever. Made an appointment as a new patient several Months ago for six month cleaning. First appointment scheduled for Monday, May 3rd at 345pm. I waited for almost one hour. The place was dusty. I was very hesitant. Exams were taken. My mouth was checked. Dentist compliments me on my teeth and sent me to front to schedule my cleaning. I spk w medical assistant/reception and ask how soon I could schedule my cleaning. She schedules me for today at 830am. Wonderful. Arrive this morning at 825 hyg... read more
Business response:
I am so sorry Julie, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
RecommendedI was very pleased with the attention all the staff gave me on my first visit.
Business response:
I'm happy to hear that, Diana. Thanks for sharing! - Dawn, ADMI
I've had several teeth worked on here and I have no complaints on the price or how amazing the work is. However, I've had 2 appointments now, one at the beginning of the year (before COVID 19) and one today. Both times I showed up 20 minutes early and both times the door was locked. I tried calling and no one answered and tried knocking and no one answered. There was a women next to me that also had an appointment today and didn't understand why the doors were locked for her the last 3 times. I also verified my appointment y... read more
Business response:
I'm really sorry to hear that, Carrie. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
I honestly loved the dentist and the staff - however they make the price of their dentistry cheaper if you dont use your insurance - I dont get that but it is what it is. I had work done there, paid cash then submitted my claim to my insurance company- I mean...that's the reason I pay for insurance. It's been over a month, my insurance company sent the office my check, the office never called me to inform me that they received it. I called one day they didnt have it, called 2 days later they found it. Now I was told they hav... read more
Business response:
Hi Patty, I'm really sorry about any trouble you're having. The Patient Satisfaction team is best able to try to help. Please give them a call directly at 1-844-296-0187. - Emily, ADMI
made a huge mistake during my treatment and are refusing information i need to get it fixed!
I was scheduled a month ago for my first exam. They called the day before to reschedule. That's fine. I received an email a couple weeks ago saying it was my final chance to confirm or I'd lose the appointment. There was never a 'first' email To confirm. Fine, again. Today, a couple hours before my appointment they called to see if I could make it in half an hour early to fill a time slot. I said no, but I made it in twenty minutes early to try and help them out, thinking it meant someone could go home that much earlier afte... read more
The staff was nice, but they tried to charge me for $20k worth of work that I didn’t need. They gave me pages of expensive work that would’ve ruined my mouth if I had not gotten a second opinion. Ten root canals? I needed ten fillings. Sure, if you’re made of money and enjoy being lied to about procedures that you don’t need, I recommend going here. If you like doing business with medical professionals that care about you, go literally anywhere else.
The dentist and dental staff were very nice and thorough however the front staff aren’t very pleasant. The proposed work had an extremely high cost and dealing with the office manager was a nightmare! I had requested that the bill be sent to insurance for pre-approval so I could evaluate the true cost and was told by the office manager they don’t do that. Seriously, that’s common practice. I spent a long time on the phone with the insurance company and they again asked for it to be submitted for pre-approval and again I was ... read more
Frequently asked questions about Aspen Dental - Hagerstown, MD
How is Aspen Dental - Hagerstown, MD rated?
Aspen Dental - Hagerstown, MD has a 3.6 star rating with 1,017 reviews.
When is Aspen Dental - Hagerstown, MD open?
Aspen Dental - Hagerstown, MD is closed now. It will open tomorrow at 8:00 a.m.