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Aspen Dental - Hamilton, OH
- Fairfield Township, OH
About this business
Location details
3397 Princeton Rd Ste 101, Fairfield Township, OH, 45011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Aspen wants my opinion. My first impression of the place was terrible. The bathroom smelled to high heaven. The dentist was checking my teeth and telling me what I needed. He never even used a mask! I would never go back!
I had a serious infection caused by a loose crown, it was necessary to extract the tooth. I wasn’t fully numb when the Dentist began the procedure, he stopped twice to continually numb the area. At the moment the tooth was pulled, I said a curse word without realizing it; it was an intense and vulnerable moment. The Dentist stopped the procedure to chastise me like a child, “You may yell, you may whimper, but I forbid you to curse.” Another red flag was they took payment upfront for the follow-up appointments through the upc... read more
Business response:
I am sorry to hear this, Erica. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
They couldn’t find my insurance so I had to pay out-of-pocket. If you need a root canal, they will write you a “referral“ to go someplace else. Which is not a referral to get the work done it’s just a referral to get you in the door so they can look at you and decide if that’s what you really need done. So here I am, still in the same pain I’ve been in trying to find a dentist who will help me out not send me elsewhere for a procedure just come back to have them finish everything up
Business response:
I am sorry to hear this, Kimberly. I will inform the management team and have them contact you. Thank you. -- Kelsey ADMI
Beware this is not a typical dentist. They do not clean your teeth on the 1st visit. They make their money from providing services that are not necessary and expensive. Total ripoff. Went for a routine check up and cleaning. I was told I needed special cleaning by the hygienist, but the dentist said my teeth were in great shape. They refused to give me the routine cleaning and said they could only do a treatment that would be about$300 and not covered by my insurance. The place is not very clean and smells bad also. I don'... read more
The dentist told me I had a sinus infection and sent me to a specialist. This was a second opinion so I went back to Immediadent, got my tooth pulled in an hour. I wasted time and endured needless pain to have a second opinion at Aspen and no one gave me the cost of getting my tooth pulled. Very dissatisfied and will not recommend the dentist at Bridgewater to anyone
My appointment was scheduled for 1:30 and I was called back around that time, probably a few minutes after. The lady who called me back and took my x-rays was very friendly, informative and helpful. My few minutes with her were actually pleasant, and no-one likes to get dental x-rays. She escorted me to the dental chair, put the cloth (bib) around my neck and told me the hygienist would be with me shortly. It was probably twenty or so before she got there, which I didn't really mind as I figured she was busy with other patie... read more
Business response:
Hi Susan, I'm so sorry you did not have a positive experience. If you would like to discuss your concerns, please reach out to me at (315) 454-6000 extension 201791. Tammy ADMI
Today I had an appointment and to say I was not well pleased is an understatement. I waited 20 minutes to go back for my appointment after arriving on time. The x-ray tech didn’t introduce herself. I was taken to an exam room, which is only separated by cabinets that are 6-7 feet high, so I could hear them discussing treatment with other patients, which violates HIPAA. I had to wait for the doctor to come in. When he did, he didn’t introduce himself, he just went straight for my mouth and looked inside for maybe a minute, th... read more
Business response:
I'm so sorry you didn’t have a positive experience Randi. Patient satisfaction is very important to Aspen Dental practices. I will pass this information along to management to address with staff and educate. Annette, ADMI
Appointment was scheduled for 9:00, Arrived 20 min early. Was not seen until 9:30 for initial appointment. After all the x rays and gum eval, I waited another 20 min for the dentist, who expressed his disappointment that I had had most of my dental work done prior to coming to Aspen. "Good for the other dentist- not so good for me ($$)". He said the office manager would be back to book my cleaning. At 10:30 I got out of the chair, took off my bib and walked out saying I had somewhere to be. At that point the office manager s... read more
Frequently asked questions about Aspen Dental - Hamilton, OH
How is Aspen Dental - Hamilton, OH rated?
Aspen Dental - Hamilton, OH has a 3.9 star rating with 915 reviews.
When is Aspen Dental - Hamilton, OH open?
Aspen Dental - Hamilton, OH is open now. It will close at 7:00 p.m.