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Aspen Dental - Joliet, IL
- Joliet, IL
About this business
Location details
2901 Plainfield RD Ste A, Joliet, IL, 60435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 3:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Kind and friendly! they were very clear about what needed to be done and gave me lots of options to work out a plan to get everything done that didn't break the bank! I felt very happy when I left and will definitely be back.
RUN!! What a joke! Just make me wait over an hour and a half and still never had a dentist see me. Don’t send me a bill!
Do not recommend. In severe pain looking to have treatment done to that tooth only. Aspen dental refuses to treat the tooth in trouble unless I have a deep cleaning done. They want to charge 2k for a deep cleaning.
Business response:
I'm sorry that you didn't have a positive experience, Katie. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Michelle
If I could give them negative stars I would. Their system was down and so they would be willing to do my dental work if I paid full price since they can’t determine what my insurance would pay. They have lost not only their computer system but their common sense as well. I called this morning to confirm my appointment today was still valid. They should have let me know then I would be paying as if I had no insurance. The doctor came in and gave me a speech about how I needed to show respect for the whole office or I would b... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
I went in for information about having some dental work done. Met with the doctor and the billing staff. Made another appointment to start my dental work. The day of my appointment, they called and canceled. Their system was down and I was out of luck. I took the day off for this appointment. They finally made another appointment for me to come in. I arrived to find that they had not only lost their computer system but the common sense as well. Did I have my paperwork from last time? No, we’ll we can’t do anything for you to... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
I didn’t go to the Joliet office, I went to the new one in Morris Illinois. I had a deep cleaning that was great and four cavities filled, which ended up needing to be shaved down because the filling was too high. Today I had an 8am appointment and I was seated at 8am. At 8:12 am the dentist walked in to the office for the day (not my room) on her phone. The assistant came in at 8:25 and asked if I was doing ok and I said no, that my appointment was at 8 and why was I still waiting. She said the dentist was with another pati... read more
you get charged 19 dollars to walk in their. door. we have no insurance. then they cleaned teeth (only have lowers) and charged 522dollars without discussing price beforehand. then they setup a follow up which I found out about next far which I cancelled. they are crooks prying on seniors on social security. I'm trying to see what the say is free on their commercial
Business response:
I'm sorry that your experience didn't live up to expectations, Diana. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
I needed to have an emergency tooth extraction done they were fine with doing that but only if I were to sign up for their $2,000. Cleaning first which is a bait-and-switch outrage I ended up going ahoyt dental tgey did an emergency extraction and prescription for antibiotics
Business response:
I'm really sorry to hear that, Jimmy. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
Frequently asked questions about Aspen Dental - Joliet, IL
How is Aspen Dental - Joliet, IL rated?
Aspen Dental - Joliet, IL has a 3.9 star rating with 534 reviews.
When is Aspen Dental - Joliet, IL open?
Aspen Dental - Joliet, IL is closed now. It will open tomorrow at 8:00 a.m.