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Aspen Dental - Mattoon, IL
- Mattoon, IL
About this business
Location details
1011 Charleston Ave E, Mattoon, IL, 61938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would not recommend Mattoons location due to the receptionist being one of the absolute rudest women I’ve ever spoken with! Hands downs worst customer service.
Business response:
I'm sorry that you didn't have a positive experience, Kelci. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather
I went to Aspen Dental in Mattoon, IL May. My tooth was infected so they could not pull it for 3 days. I ended up in the hospital (not due to the tooth) and had to cancel my appointment. My daughter was in the hospital too and had to be there 6 weeks. I never did find time to go back for the dental work. Oct 24th I called to ask for a refund. I waited until Nov 17th and still had not received the refund. By the way when I called the local number I was not talking to anyone local. So on the 17th I was told the check would be ... read more
Business response:
I am very sorry to hear this, Lori. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Mattoon. If you would like to speak with them in the future, please let us know. Thank you. - Garlen
Dentist and medical staff are amazing! The rest aren’t so great. After being overcharged for services, I keep getting an appointment cancelled because they call while I’m at work to “confirm” instead of just accepting me clicking the button in my emails. Since I silence calls at work, I’ve found out TWICE now that my appointment had been cancelled via a voicemail. One of the times was just hours after I was LITERALLY THERE to schedule an appointment for the next day. Aspen Dental no longer has my business.
Business response:
I'm sorry for any trouble you're having, Savannah. I will pass your message along to the team, so they can address concerns. - Heather, ADMI
Hands down one of the worst dentist offices I have ever been to. Avoid this place like the plague. The employees here are far from ethical and will try to squeeze you for every last dime.
Business response:
I am very sorry to hear this, Kristen. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Mattoon. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
100% do NOT recommend Aspen Dental. They do things without asking and then charge you for it. Then when you and your spouse make an appointment together they say they can’t see them because “machines are down and they called to tell us this” funny because there are no missed calls on either of our phones. Never again 👍🏼 Therefore if anyone is looking for a dentist. DON’T go to Aspen Dental (1011 Charleston Ave E, Mattoon, IL). Saving you time and money 😊
My son had an appointment scheduled for a cleaning at 4:30.. my wife left work early, drove with $5 a gal a gas (an hour round trip) just to be sent away by the rude employee working the desk.. she claimed they would not schedule anyone after 4 because they close at 5. Wanted to reschedule even after the wife proved the 4:30 appointment on her app. Guy in line behind them says I’m here for my 5:00 appointment.. we have personally given this place over a $1000 out of pocket in the last month upfront for previous work.. ... read more
Business response:
I'm very sorry to hear this, Grant, and I can understand your frustration. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
They charge huge amount and then don't follow through with their treatment plan. I encourage everyone to stay far away from aspen dental! They want me to pay out of pocket along with payment plans for things my insurance is covering! Much of bs.
Well, I can’t say much about my experience with Aspen since they cancelled my appointment on Friday through voicemail. I didn’t answer to confirm. My appointment email also states they will use all of my communication numbers/emails. A text to confirm would be more appropriate. Not sure why I didn’t get one. Not sure if they will get another chance! I’m taking this experience as if they don’t really care about service???
Business response:
I'm sorry for the trouble. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
They charge huge amount and then don't follow through with their treatment plan. I encourage everyone ti stay far away from aspen dental!
Business response:
I'm sorry you didn't have a positive experience, Autumn. Aspen Dental pledges to keep pricing as low as possible. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Mattoon, IL
How is Aspen Dental - Mattoon, IL rated?
Aspen Dental - Mattoon, IL has a 4.3 star rating with 709 reviews.
When is Aspen Dental - Mattoon, IL open?
Aspen Dental - Mattoon, IL is open now. It will close at 1:00 p.m.