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Aspen Dental - Ypsilanti, MI
- Ypsilanti, MI
About this business
Location details
3785 Carpenter Road, Ypsilanti, MI, 48197, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to Aspen Dental because I had a terrible toothache. My regular dentist was on vacation. I called them telling about my problem and they assured me that they could help me but all they did was give me an exam and a treatment plan. When I asked all I wanted was for the dentist to give me a prescription for pain killers They smiled and said we can't do that. So after 45 miniutes and still in pain , I left never to return.
Business response:
I'm sorry it wasn't the experience you anticipated, Charlie. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
Aspen Dental was close to home and on my new insurance provider list. My wife and I went in for an exam. i went later and sat with the associate who handles their financial plans. He reviewed everything the dentist wrote in the treatment plan and gave me a price. I have never paid for dental work up front before. The bill was outrageous. I should have left then, but I paid it. Once we started making appointments, everything changed. I had less, she had more. The money didn't change. I had two crowns, not three. No caviti... read more
Business response:
Thank you for sharing this feedback, Vickie. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Customer Service team at 1-866-767-0890. - Mitch, ADMI
I had a filling break and needed to get my tooth fixed before work so I called this Aspen Dental and they were able to get me in. They took x-rays of the wrong side of my mouth but didn't realize it until they were already in my mouth and then tried to force me to get 6 other fillings even after telling them I was there strictly for the one that broke. I was there for 2 hours and late for work, just for a cavity that needed a little extra filling. My spouse also went recently to get a few cavities filled and he was there for... read more
Business response:
I'm sorry for the trouble, Taylor. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Crazy. Have been here an hour and a half and all i wanted was a cleaning. I'm being held hostage. They won't let me get a cleaning unless I sit through incessant rambling.
Business response:
I'm sorry that you aren't have a positive experience, Chris. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Absolute hell hole. I went in for the first time today expecting to get my teeth cleaned. Instead I spent 2 hours having my teeth xrayed and photographed while literally everyone working here was harassing me to spend $3000 on invisaline liners and an electric toothbrush that I already own. I was able to talk them out of everything but a filling which I had to reschedule for another day. They wasted my entire day and I never even got my teeth cleaned. After I get my filling done I'm never going back to this hell hole.
Business response:
I am so sorry Alec, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
I chose Aspen Dental for convenience of location and it was (supposedly) covered by my new dental insurance. When I showed up for my first cleaning I was escorted into their imaging room where I spent the next hour getting INNUMERABLE X-rays and scans (they were determined to get what they could from that insurance policy) followed by an exam at which point I was invited to leave. What about the cleaning? Apparently, NO ONE had thought to mention that they didn't have time to do a cleaning that day. Scheduled a cleaning in D... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Janet. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Call aspen dental in jackson Michigan At7am left a message that I was in pain with a tooth an needed a antibiotic called in or a appt ASAP to look at this it's 6:04 pm I gues patients with emergency needs are shoved somewhere in the corner .. this is the second problem with this dentist this yr. will be going to a different one ASAP ...
Business response:
If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
This was by far the worst office I have ever been to. It took 2 hours and I never even got my teeth cleaned. It took 1 hour for xrays to be done and it was extremely uncomfortable. The assistant had no idea what they were doing. I was then sat into a dental chair and waited 30 minutes for a doc. Some would have thought maybe we could clean his teeth during the wait but no that is just common sense. Then 1 1/2 hours in I saw a doc and then 1 3/4 hours in they asked if I would like to wait to get my teeth cleaned. I walked out... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Aaron. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
This place was a NIGHTMARE! I was in severe pain when I went and they put me with one girl training another- so they had discussions about what they liked and didn't like to use for x-rays while I sat in pain. They only want to sell dentures, no oral surgeon works there. Then I was told how " ugly it would be for a pretty girl like me to have my face caved in and all the wrinkles " if I didn't buy their dentures. Totally unprofessional! I understand if I have problems but scare tactics are ridiculous. Then there's the video... read more
Frequently asked questions about Aspen Dental - Ypsilanti, MI
How is Aspen Dental - Ypsilanti, MI rated?
Aspen Dental - Ypsilanti, MI has a 4 star rating with 604 reviews.
When is Aspen Dental - Ypsilanti, MI open?
Aspen Dental - Ypsilanti, MI is closed now. It will open on Monday at 8:00 a.m.