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Aspen Dental - Ypsilanti, MI
- Dentists
- Ypsilanti, MI
About this business
Location details
3785 Carpenter Road, Ypsilanti, MI, 48197, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute hell hole. I went in for the first time today expecting to get my teeth cleaned. Instead I spent 2 hours having my teeth xrayed and photographed while literally everyone working here was harassing me to spend $3000 on invisaline liners and an electric toothbrush that I already own. I was able to talk them out of everything but a filling which I had to reschedule for another day. They wasted my entire day and I never even got my teeth cleaned. After I get my filling done I'm never going back to this hell hole.
Business response:
I am so sorry Alec, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
I chose Aspen Dental for convenience of location and it was (supposedly) covered by my new dental insurance. When I showed up for my first cleaning I was escorted into their imaging room where I spent the next hour getting INNUMERABLE X-rays and scans (they were determined to get what they could from that insurance policy) followed by an exam at which point I was invited to leave. What about the cleaning? Apparently, NO ONE had thought to mention that they didn't have time to do a cleaning that day. Scheduled a cleaning in D... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Janet. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Call aspen dental in jackson Michigan At7am left a message that I was in pain with a tooth an needed a antibiotic called in or a appt ASAP to look at this it's 6:04 pm I gues patients with emergency needs are shoved somewhere in the corner .. this is the second problem with this dentist this yr. will be going to a different one ASAP ...
Business response:
If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
This was by far the worst office I have ever been to. It took 2 hours and I never even got my teeth cleaned. It took 1 hour for xrays to be done and it was extremely uncomfortable. The assistant had no idea what they were doing. I was then sat into a dental chair and waited 30 minutes for a doc. Some would have thought maybe we could clean his teeth during the wait but no that is just common sense. Then 1 1/2 hours in I saw a doc and then 1 3/4 hours in they asked if I would like to wait to get my teeth cleaned. I walked out... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Aaron. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
This place was a NIGHTMARE! I was in severe pain when I went and they put me with one girl training another- so they had discussions about what they liked and didn't like to use for x-rays while I sat in pain. They only want to sell dentures, no oral surgeon works there. Then I was told how " ugly it would be for a pretty girl like me to have my face caved in and all the wrinkles " if I didn't buy their dentures. Totally unprofessional! I understand if I have problems but scare tactics are ridiculous. Then there's the video... read more
If I could give these awesome folks a 0 star I would gladly give that to them. I should have checked yelp first they have a 1.5 star review. My front crown broke, so I found this place online and made an appointment for a FREE consultation. I got lost a bit and the receptionist gave me awesome directions. Here the awesomeness ended. Upon arrival paperwork had to be filled out and they wanted my insurance card in case I decided to go ahead with the procedure. They saw me fast enough, and wow they had some state of the art mac... read more
Business response:
I'm really sorry to hear that, Chet. If you haven't yet called our Patient Satisfaction team, they would appreciate the opportunity to talk to you: 1-844-296-0187. - Emily, ADMI
BEWARE this place tried to sell my 86 year old mother in law almost 3,000 dollars of dental work and set her up with some "finance company" because she can't afford what they tried to push on her. She called me crying and scared about feeling taken advantage of. It seems others have had the same experience. An 86 year old lady? Really?
yeah went about a month and half ago, I had to wait about 30 mins past my appointment time, then had to go through many exrays then waited on doc another 15 mins, she came in, didn't explain anything, seemed annoyed that I had actual questions, and pushed getting root canals. All that I I have no clear understand of which teeth need what or any other options beside a root canal. then the office manager ruined my credit (more than it was) but forcing me to apply with credit care, after I told him I was already in debt to tha... read more
I have been here twice and they run WAY behind schedule. I waited over an hour to be called back for my first appointment after which they made me stay to talk to an office manager about my insurance coverage which would have been fine but I had to wait another 15 minutes before he was available. I am currently waiting to be called back for my second appointment and at this point they are 30 minutes behind schedule. When I inquired how much longer the wait would be the receptionist was very rude and unapologetic. Additionall... read more
Business response:
I am so sorry to hear this, Jody. I will certainly notify the management team of your experience. Thank you. -- Kelsey, ADMI
Frequently asked questions about Aspen Dental - Ypsilanti, MI
How is Aspen Dental - Ypsilanti, MI rated?
Aspen Dental - Ypsilanti, MI has a 4 star rating with 688 reviews.
When is Aspen Dental - Ypsilanti, MI open?
Aspen Dental - Ypsilanti, MI is closed now. It will open on Monday at 8:00 a.m.