This profile has been claimed by the business owner or representative.
Associated Heating and Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
90330 State Hwy 99 N, Ste A, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Associated Heating installed our heat pump and gas water heater 5 years ago. We have had our annual maintenance done every year except last year it slipped through the cracks. We are diligent about changing the air filters and have no pets or children in the house. This year when they came and did the annual maintenance they found mold inside where the fan and motherboard are housed, inside our house. Of course, it was just over the 5 year mark and the maintenance plan had just expired. The technician, Jesse L was very knowl... read more
Associated is awesome! They installed the new heat pump quickly and cleaned everything up prior to leaving. Thank you Jason and team for everything!
They were thorough, knowledgeable, and professional. Reasonable prices, experienced staff, very happy with the results of our maintenance service. Will definitely use them again.
I had Associated Heating out to do a repair on our heating system when it stopped working in February. We didn't anticipate that we would get snow in February, nor did I plan for my furnace to stop working. I called their office and they promised to get someone out that SAME day! The tech came out, did the repair and I was thrilled. They quoted over the phone what the charge would be and then they quoted what the repair would be before they started work. No surprises with them! I love an honest company that doesn't try and h... read more
I requested a sales person to reach out about adding a heat pump, that was 3 mins ago. The service guy was knowledgeable. But the stuff he cleaned with is still omitting a foul smell. I called to ask about it they never responded or no follow up Worst customer service I have ever come across. Will never use them again.
Update: After I sent a text to the salesman who sold me the Daiken heat pump system, letting him know the problem with the office personnel not wanting to honor the warranty, he forwarded it on to upper management, and two days later I received a call from the same person "Brandy" who was unwilling to honor the warranty originally and who never got back to me after sending her the requested photos of the screen with holes in it and the rubber flapping outside the vent. But Suddenly, now she was going to send a tech out to ... read more
In 2019 I spent over $8,000 with Associated for a completely new HVAC system with a 10 year warranty. I had also joined their service membership for seasonal inspections. Recently, they had called to ask if I wanted to renew my membership as the credit card on file had expired. I gave them a new number and they scheduled a service tech to come out and do a service inspection. Well, they had found a blown capacitor that needed replacement, that cost me about $130. Then they find a refrigerant leak in the system and have ... read more
If there was a rating for customer service of zero I would have chosen this. My experience w Associated Heathing and Cooling withing the last year has been less than joyous. After my HVAC started leaking I called for service. The original service man who came to fix the unit after working on it for nearly 3 hours stated "I've done everything possible, if it still leaks after today please have a technician come back and reach out to the manufacturer technicians for support" , "I've put it in my notes". The unit continued... read more
06-22-2021 Associated Heating and Air Conditioning sent a technician, James, to our house to check on issues with our AC unit not cooling the house properly. After a short period of time, he came the conclusion that we were low on refrigerant, and maybe we had a slow leak. He added "13 ounces of R 410 A" to our system thinking this would resolve the issue. After doing so, the system still didn't seem to improve. After further investigation, he realized that he wasn't testing in the proper locations. He realized that "he... read more
Frequently asked questions about Associated Heating and Air Conditioning
How is Associated Heating and Air Conditioning rated?
Associated Heating and Air Conditioning has a 4.9 star rating with 2,464 reviews.
When is Associated Heating and Air Conditioning open?
Associated Heating and Air Conditioning is closed now. It will open tomorrow at 8:00 a.m.