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Associated Heating and Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
90330 State Hwy 99 N, Ste A, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just based on the actions of one of this company's drivers I would not hire them and will recommend others not to as well. Aggressive, speeding, and failing to merge. I judge a business by how they act in public and this company should really think about this sort of thing if they want good word of mouth. Based on some of the low reviews it seems this company might be ethically challenged
very nice young man came out and told me he couldn't help me. I would never use this company again. I called priority one.
Associated Heating did work without pulling the required permits from the City of Eugene, which resulted in a substantial fine. This is basic stuff for a licensed company. I would not recommend them.
Business response:
We take this feedback seriously. Associated Heating pulls permits for every installation we complete, as required by the City of Eugene or other local jurisdictions. We have no record of a job resulting in a fine for unpermitted work. We would like to investigate this immediately—please contact our office directly with your name, service address, and date of work so we can review the permit records and address any concerns.
I requested a sales person to reach out about adding a heat pump, that was 3 mins ago. The service guy was knowledgeable. But the stuff he cleaned with is still omitting a foul smell. I called to ask about it they never responded or no follow up Worst customer service I have ever come across. Will never use them again.
Update: After I sent a text to the salesman who sold me the Daiken heat pump system, letting him know the problem with the office personnel not wanting to honor the warranty, he forwarded it on to upper management, and two days later I received a call from the same person "Brandy" who was unwilling to honor the warranty originally and who never got back to me after sending her the requested photos of the screen with holes in it and the rubber flapping outside the vent. But Suddenly, now she was going to send a tech out to ... read more
In 2019 I spent over $8,000 with Associated for a completely new HVAC system with a 10 year warranty. I had also joined their service membership for seasonal inspections. Recently, they had called to ask if I wanted to renew my membership as the credit card on file had expired. I gave them a new number and they scheduled a service tech to come out and do a service inspection. Well, they had found a blown capacitor that needed replacement, that cost me about $130. Then they find a refrigerant leak in the system and have ... read more
If there was a rating for customer service of zero I would have chosen this. My experience w Associated Heathing and Cooling withing the last year has been less than joyous. After my HVAC started leaking I called for service. The original service man who came to fix the unit after working on it for nearly 3 hours stated "I've done everything possible, if it still leaks after today please have a technician come back and reach out to the manufacturer technicians for support" , "I've put it in my notes". The unit continued... read more
06-22-2021 Associated Heating and Air Conditioning sent a technician, James, to our house to check on issues with our AC unit not cooling the house properly. After a short period of time, he came the conclusion that we were low on refrigerant, and maybe we had a slow leak. He added "13 ounces of R 410 A" to our system thinking this would resolve the issue. After doing so, the system still didn't seem to improve. After further investigation, he realized that he wasn't testing in the proper locations. He realized that "he... read more
This company likes to over charge seniors. Several incidents with seniors in Falconwood Village. Mostly overcharging them. A couple of people had other companies come in and do necessary work and were charged a lot less. Example told my one friend it was 3000.00 dollars for parts and labor. She called someone else and it cost her 250.00 instead. Same person had a new heat pump put in by Associated. The motor went out in less than a year. They replaced the motor last year and now a valve has gone out and freon leaked out, the... read more
Frequently asked questions about Associated Heating and Air Conditioning
How is Associated Heating and Air Conditioning rated?
Associated Heating and Air Conditioning has a 4.9 star rating with 2,588 reviews.
When is Associated Heating and Air Conditioning open?
Associated Heating and Air Conditioning is closed now. It will open on Monday at 8:00 a.m.