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Associated Heating and Air Conditioning
- Heating & Air Conditioning/HVAC
- Eugene, OR
About this business
Location details
90330 State Hwy 99 N, Ste A, Eugene, OR, 97402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company likes to over charge seniors. Several incidents with seniors in Falconwood Village. Mostly overcharging them. A couple of people had other companies come in and do necessary work and were charged a lot less. Example told my one friend it was 3000.00 dollars for parts and labor. She called someone else and it cost her 250.00 instead. Same person had a new heat pump put in by Associated. The motor went out in less than a year. They replaced the motor last year and now a valve has gone out and freon leaked out, the... read more
Please avoid this company! 1. Bought an central AC unit a year or two ago, stopped providing cool air in this summer, seems a bit odd but ok stuff happens 2. tech comes over, inspects unit says "everything looks fine".....ummm no cold air is coming from the vents. I ask about this and the possibility of a coolant leak, tech states "Oh....I dont actually fix anything like that....you need to have another tech come out to look at the coolant." WTF thats why we called you to come over. So another tech comes over and quickl... read more
I spent $15,000.00 on an installation of a heat pump 3 yrs ago. The last few days I haven't been able to get the heat pump to cool under 68. I just had it service February 11th. So I called Associated spoke with Sheena and explained I have read the book a few times and it won't work as per the instructions. She didn't care. She told me that there's no way a tech could call me to walk me through a FaceTime instruction. I'm senior citizen and don't want a worker in my home spreading corona virus germs. So she told me to call H... read more
Business response:
Betty, We just saw your post and first off I want to apologize. We hope that you were able to get assistance with your thermostat. We have worked very hard to help customers over the phone in most cases but somehow it looks as though we did a disservice to you. Sheena is no longer with our company so if you need over the phone assistance we have an office that would be happy to help. Again, we apologize. Associated Heating
The most unpleasant people I have ever dealt with. They called an hour before they were suppose to show up and because we didn't answer the phone they canceled the visit. Rescheduled weeks later. There are better companies to deal with.
I've been with Associated since 2005, paying for their service club membership the whole time. They have just informed me that because my system is now 15 years old, I am no longer eligible for the services I've been paying for. This policy was not mentioned when selling me the 'gold membership' nor is it in any of the paperwork they gave me. I believe this is an unethical business practice.
NO STARS Crooks & Sociopaths This company is dishonest and engages in bait and switch. Last November (2018) I had them come out to inspect my HVAC. I got a likable and (seemingly) competent tech who did a lot of work but he did argue with me about the price of the service. In the end I agreed to a yearly contract and the coupon from Angie's List was honored. Little did I know I had just been taken to the cleaners. Fast forward to June of 2018. I scheduled someone to come out and clean the filters (plural - there are fou... read more
If I could give these guys 1/2 a star I would. I have never experienced such incompetence in my entire life, from the service techs to the management. I highly recommend you to NOT hire these people.
Worst company I've ever had the experience with! Did not follow through with promises not once but twice. Will not honor a manufacturer warranty that is clearly in place. Please use another company if you need HVAC work.
What scammers!!! They promote a $39 maintenance special every three or four months with flyers they leave at your home in Eugene/Lane County Oregon claiming to clean and make tune-up adjustments to your home furnace and heat/air pump. Total B.S.! They come out and do next-to-nothing other than try to get you to buy new products from them. I live in a retirement park and I had heard from others that Associated prey on the elderly and especially women who live alone in their homes, to avoid what I was told was a dishonest busi... read more
Business response:
Mr. Houston, I would very much like to chat with you to find out what went wrong. Associated Heating & Air Conditioning, Inc. always strives for customer satisfaction. Please call us at 541-683-2590 so we know how to improve. I hope to talk to you soon. Shawn Jones Service Manager Associated Heating & Air Conditioning, Inc.
Frequently asked questions about Associated Heating and Air Conditioning
How is Associated Heating and Air Conditioning rated?
Associated Heating and Air Conditioning has a 4.9 star rating with 2,464 reviews.
When is Associated Heating and Air Conditioning open?
Associated Heating and Air Conditioning is closed now. It will open tomorrow at 8:00 a.m.