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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I came into the building with my check in hand for my vehicle. I arrived around 5pm. Tried negotiating, that didn’t get anywhere. Upon just taking the car for the internet price, i was the last person who made it in the financing office, even though people came after me. I only received ONE key, while i seen others leave with TWO KEYS! I was told if i wanted another one i had to buy it. I did not get a full tank of gas, they put half a tank in. I just felt the experience was overall shitty. I don’t feel like my service was v... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that your visit left you feeling undervalued—that is never the impression we want any customer to walk away with. We’d like to provide some clarity on a few of the points mentioned, while also acknowledging where we could have communicated better. Our internet pricing is designed to be fully transparent and competitive from the start. We price our vehicles at what we believe is the lowest market price in the region, supported by real-time market... read more
I tried putting a deposit down on a vehicle and got a complete run around. I let the salesperson know at 2pm I would like to put a deposit down asking if that went through the finance manager. I was told let me check. I called the dealership 5x, left a message with the finance manager who still hasn’t returned my call. I called and asked for the GM who was not available. I was told later that evening that someone was looking at the vehicle and would let me know if they decided to purchase it or not. Terrible customer service... read more
Business response:
Amy, thank you for your feedback—we sincerely apologize for the experience you had. We want to be fully transparent: at the time you reached out, another customer was already scheduled to view the vehicle, which prevented us from accepting a deposit. Where we fell short was in clearly and promptly communicating that to you, especially after multiple attempts to reach us. That delay and lack of follow-up is on us, and we take responsibility for it. We also regret that we were unable to connect with you after trying to reach... read more
Recommended2nd Edit: 11/4/2025 Grateful for 2 month temp tags, but now on day of licensing im running everywhere trying to get an idod. The inspection they sent me with is from July (I purchased my vehicle 9-6) and now it’s expired. So now i have to pay for an inspection for someone to get the ViN and mileage for the license office to Issue my tags. One more Complete Inconvenience! We had no Issues like this when working with Adam Valley on our van. Completely unacceptable… Edit to add: Just found out that because they did not put ... read more
Business response:
We are grateful John and Dustin provided excellent service during your vehicle purchase after the deer incident!
They treat there employees like trash. They give absolutely zero care. Especially Kevin, Bobby…all the porters. As a fiancé of one of your employees, having a baby comes with a lot. BIG ONE-POST PARTUM DEPRESSION! I had a bad bad moment, and my fiancé got permission per KEVIN to go, I didn’t know what ride to do. I needed help at that very moment. My fiancé being a man came straight to me and my location to get our son. KEVIN WRONGFULLY TERMINATED MY FIANCÉ. KEVIN ALSO CALLS HIS BOSSES SONS “SPOON FED B******” We will talk... read more
Business response:
Hello we appreciate the feedback, this has been sent to executive management for review.
Absolutely TERRIBLE experience. I was lied to the entire time I was there. I had originally been in contact with Frank and when I had a day off and needed to go look at a car he was out of the office. While talking to Frank and giving him to details of my Nissan that I had originally bought from this location (another terrible experience, I should have learned my lesson the first time) he quoted me a trade in of $3-6,000 and when he said they were firm in price he said that if I absolutely loved my car that he would talk to ... read more
Business response:
Please accept our apologies for this terrible experience with Adam. Your concerns are serious, and management is looking into everything. Someone will be reaching out to discuss.
We have been here twice and both times not one single person acknowledged our existence. Today, we were trying to get a price on a wagoneer because the QR code brought up the wrong vehicle. We asked a salesman if he knew the price. He tried looking it up but was with another customer (which we understand) but told us to wait until he gets finished or until another salesman comes out. We walked around another 10-15 minutes and absolutely no one acknowledged us. You most likely lost a sale today and you definitely lost a ... read more
Business response:
Hi Maria, We are so very sorry for your experience. There is absolutely no excuse for being overlooked — busy or not. Our team is trained to greet and assist every guest promptly, and what you described is not reflective of our standards or the experience we aim to deliver. We genuinely value your time and interest, and we understand how disappointing this must have been, especially after making the drive to visit us. We’d really like the opportunity to look into this further so we can use it as a learning moment with our t... read more
Terrible Experience with this dealership & was turned down because I had my own check from my bank & also told my vehicle I was trad was not worth the value that it was , so I took my business somewhere else & went from buying a used F150 with 30,000 miles on it to buying a new vehicle F150 with 0 miles on it from the dealership , also I did get the full value of my 2019 F150 XLT with 50,000 miles on it with no mechanical issues, that I was told from this dealership . There loss was my gain and also I went & bought a Used bi... read more
Business response:
Thank you for sharing your concerns. We value your input. We are having trouble locating information on your visit. We'd love the opportunity to hear you out, and propose a resolution to your frustration. Could you please send your best contact to wiggidy@acdealergroup.com? A Sales Manager will reach out ASAP to discuss. We apologize for this situation.
This car dealership will scam you and rip you off. I highly advise everyone to avoid this dealership.
Business response:
We regret to learn about your experience. Our Used Store Sales Manager will be reaching out to look into what happened. Thank you for the feedback.
This car dealership will scam you and rip you off. I highly advise everyone to avoid this dealership.
Business response:
We regret to learn about your experience. Our Used Store Sales Manager will be reaching out to look into what happened. Thank you for the feedback.
Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 4,874 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is open now. It will close at 5:00 p.m.