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AutoCenters Herculaneum
- Used Car Dealers
- Herculaneum, MO
About this business
Location details
1225 McNutt St, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I spoke with a sales team member named Dalton about a Buick Enclave Premium and asked him to verify that it was available. He said that it was, so we made the 75 mile trip to Herculaneum MO. Before we left I texted Dalton to let him know that we were on the way.... crickets.... nothing, but we went anyways. When we arrived we were greeted by Ryan who did an amazing job. He, unlike Dalton actually checked the computer and discovered that the Buick was actually at a service shop due to a recall, and that it hadn't been... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the miscommunication, we definitely dropped the ball here. Our GM has addressed this with Dalton, and has also tried to reach out to you directly to rectify this for you. We want to make this right for you, and we hope to speak with you soon.
RecommendedKenzie is the fucking bomb.com! She truly is looking to work for you and get you the best deal!! 10/10 would recommend!
Business response:
Thank you for taking the time to share your experience, Jessica! We're thrilled to hear that Kenzie provided you with excellent service.
👎 most car lots will come down off a price that was listed online and Chris added 2000 when asked how much to pay total upfront.
Business response:
Sorry for any inconvenience you experienced, Lori. We strive to provide transparent pricing which is why all of our vehicles have a disclaimer online stating our finance and trade-in discounts. We're confident even without the discounts (when someone decides to pay cash), we're still priced aggressively to our market. We wish there was more we can do in this situation, and we do regret your frustration. If you have any questions or would like to discuss further with Sales Management, please call 866-695-3157.
BUYER BEWARE!! Twice I’ve bought a car from AutoCenters - first time was Alton/Wood-River location. All my tires were out of balance, bent 22” rim, gas tank on “E”, over charged for GAP, and over charged on bumper to bumper warranty. Took 3 months to receive warranty money refund when they said it would take 30 days or less. Ended up financing through a different company with way better pricing. Second truck I purchased was at AutoCenters Herculaneum - Wayne was my salesman and scammed me every chance he could. I let Wayne... read more
This place seems a little shady to me. I found a truck on their website that I liked, so I went to test drive it and decided I wanted to buy it. It was listed for $59,995. After 3 1/2 hours of waiting on my trade-in to be appraised and financing, I was told they were ready for me to go to the finance person to finish the paperwork. It was not until then that I learned that the price was not the $59,995 they had on he website, but it was $66,500. I was told that the price on the website was because it had hail damage, but it... read more
Business response:
Your concerns are noted. We apologize for any confusion regarding the pricing of the vehicle. We strive to provide transparent and accurate information to our customers. This vehicle was previously damaged, then the hail was repaired and the vehicle was re-priced on the same day, and around the same time of your visit. This was a culmination of bad timing, and the fact we have never experienced this unprecedented occurrence before and are still navigating the process. We have taken your review very seriously and have safegua... read more
Horrible dealership, they pull every dealer scam they can try illegal tactics and will treat you like total crap. Prices online mean nothing Run while you can. Read their other reviews I’m not alone. Wayne tried to cheat us and his fast talking subject changing game almost worked. He then told me he was the only person who could get me into a vehicle like there’s not 2 million cars in the stl area 😂. We had our van bought from a better local dealership within an hour out the door. Maybe WTF doesn’t stand for wiggidy... read more
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Frequently asked questions about AutoCenters Herculaneum
How is AutoCenters Herculaneum rated?
AutoCenters Herculaneum has a 4.7 star rating with 5,015 reviews.
When is AutoCenters Herculaneum open?
AutoCenters Herculaneum is closed now. It will open tomorrow at 9:00 a.m.