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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Montway Auto transport used my credit card without authorization. They sent me a reference number and said to call to verify my shipment, I did as prompted. On the phone with dispatch he told me he didn't have a transport for the quoted price. The following day I texted them saying I got someone else and to cancel my order. The quote was for a cash delivery no deposit needed. 5 days later I got a call from them saying they want to pickup. Told them I got someone else already and I texted to cancel a few days ago. Come my cre... read more
Business response:
Hello Tamas, we do apologize for the inconvenience and confusion. As stated on our website and booking confirmation that you received, when the customer books their order and provides their credit card information, they authorize Montway to charge their card at the time a carrier has been secured to transport their vehicle. As auto shipping can be a complicated process and there are a lot of small pieces to account for. We actively reach out to customers to verify their orders. We thoroughly explain the process to the custom... read more
Company told me that they would deliver my vehicle on Sunday between 1-5pm. After 5:00 pm I called the driver then he told me between 6-9pm, continued to wait until 10pm and texted him to drop the vehicle the following day as it was late. He then called me and told me he is 10 minutes away, and if I postponed, he can only drop the vehicle two days late, so I decided to wait the additional 10 minutes. 10minutes later I went out to the street and waited an additional 20minutes. I then called him again spoke and he could tell m... read more
Business response:
Hello Wiehan, Thank you for taking the time to provide your feedback and review. As you are aware from booking, Montway cannot and does not guarantee delivery dates and times. Delays may occur prior to, and/or during transport due to weather or road conditions, government regulations, mechanical problems, and other causes that are beyond Montway’s control. Despite this, it is absolutely one of our requirements that the driver provides timely updates. For this driver, it was a one-time occurrence. But we will speak with the d... read more
The vehicle has not even been picked up yet because they "have not found a carrier that will accept the cash terms" - terms that I selected to get the discounted rate. This is a bait and switch, and they are claiming that they can't find a carrier to take cash - their own terms. If I pay by credit card, then they will look for a carrier, but I won't get the discounted rate.Very dishonest.
Business response:
Hello Robert, We apologize for the confusion and inconvenience. Our team presented a carrier option to you that is only accepting cashier's check or money order at this time (other valid cash price methods). It is always the customer's choice if they want to proceed with an option or not. If they decline we'll continue to work on the order. The customer asked us about switching to credit card payment. We explained that there would be an additional charge, as credit card payments are our regular price methods and are outside ... read more
My car was transported from Las Vegas to NY along the way my car received 2 toll violations on the Nj turnpike for the amount of $104.50!! My car was the last car on the 18 wheeler and you can planely see on the photo of the violation my car was on the truck.!!! This happened on Feb.14th while my car was still in transport.Currently waiting to resolve this issue but no response yet!!!
Business response:
Hello James, we apologize for the inconvenience. We are happy we could provide assistance in resolving this matter. If there is anything else we can help with, please let us know.
I am never one to file complaints, and I understand Montway contracts with other companies/can only provide estimates - but my customer experience has been absolutely awful. I first worked with your team over the phone to schedule my pick-up day/time so my car got to me within a reasonable timeframe. - On the pickup, I received no notification of the anticipated pick-up time, until I called with less than 24 hours left before scheduled pickup. The pickup was changed by the driver twice - to a different day, and a different t... read more
Business response:
Hello Joe, we apologize for the inconvenience with your order. Please know that as informed at booking, Montway provides estimated dates for the transit time based on thousands of shipments similar to the customers, but it is not a guarantee. Delays can occur for any reason, many outside anyone's control. We will be providing your feedback to the carrier and audit the order accordingly as we understand that communication is incredibly important. We would still like the opportunity to make things right. We ask that you email ... read more
Set up was fast, easy, and polite. As soon as I pre-paid, it all went in the gutter. Zero communication, drivers and dispatchers impossible to contact. First truck had to be replaced (no communication from Montway). Second driver no idea how to plan a route evidently. No show on first day, calls for pickup at 11:30pm. Shook me down for $100 for some spare parts in the car. Car arrives in MD, repeatedly fails to make stated drop off time. Shows up in my neighborhood at 11:30pm. Refuses to unload car unless I pay him $100 for ... read more
Business response:
Hello Eric, thank you for taking the time to leave your feedback. This issue is not taken lightly. As we expect that all carriers demonstrate professionalism and communication at all times. Our carrier compliance department will be addressing the indicated issues with the carrier. If you have any questions or would like to provide more details, we ask that you email us at feedback@montway.com.
Did not pickup when said, 2 days late, did not arrive when said. Never should of taken car if going to east coast when we were on west coast. Communication was bad w/ co. Had to buy clothes and w/0 transportation for 2 days. Non-professional
Business response:
Hello, we're sorry to hear you did not have a good experience. We'd like to help. Please email us at feedback@montway.com with your order number. Thank you.
One of your team members called me while I was being examined in the hospital saying there was a carrier ready to pick up the Hyundai going to St Louis, BUT it would now cost another $100. I said no. My wife then came to my hospital room & I told her about the Montway call. She said it was not fair to her sister & brother-in-law to make them wait for another carrier. So we called back & arranged for the car to be picked up later that same day and charged another $100 to our credit card. I just felt like we were backed into a... read more
Business response:
Joseph, we are glad to hear that your shipment went quickly. We did want to address the matter of the carrier option we presented. At the time while working with our network of carriers to get your order assigned, a carrier option presented itself that was much higher than our quote. We here at Montway do present these options to you, our customer, to see if this may work for you. By no means are you forced to accept this option as we continue to work with our carriers to find one at your quoted cost. It is also important to... read more
It's been over 2 months since I shipped my car and I'm getting 5 emails a day from some Denise working there asking if I want to ship my car. I unsubcribed, I've called them to complain. What did they do? They put my ad up again on some website and now I'm getting calls from different companies too. They should be shut down. Denise fired. i will never recommend this place to anyone. If I get one more email from them I seriously have no idea what I will do, but Denise will be my main target. Thank you for being the worst coma... read more
Business response:
Hello Blaz, we're sorry to hear of the inconvenience. We ensure that all marketing material sent from our company includes opt-out procedures. We're unable to confirm the situation that you have described. We have reached out to learn more about your situation and see if there was any way we could help. We ask that you email us at feedback@montway.com as soon as possible. Thank you.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,398 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open on Monday at 10:00 a.m.