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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Booked my car thru montway whom contacted beks brothers. Never knew the status of my vehicle for the duration of the LATE shipment. Kept getting revised delivery dates. Neither montway nor beks brothers have kept in contact about tardiness nor damage compensation as promised. Both get ignorant with customers and will hang up on you.
Business response:
Hello Hannah, thank you for providing feedback on your recent transport experience. We do apologize for the inconvenience. Please know that as informed at booking, Montway provides estimated dates for transport based on thousands of similar shipments. But, these dates are not guaranteed as delays can occur for many reasons in auto transport, most beyond the trucker's control. Your order was booked with a first available pick-up date of 11/6. We can confirm the vehicle was loaded on 11/12. The 4th business day of our typical ... read more
Montway referred my transport request out to Diesel Auto Express for my Audi S4 from Georgia to Washington this last December. When the car arrived, the car had no gas. When the car was put on the transport in Georgia, it had over a 1/2 tank. The car has a stage3 build and very fast - it was very apparent the carrier service decided to take my car out for a little spin and burnt the clutch and basically abused the crap out of it. I'm pretty sure they're not even supposed to take the car off the truck. I filed a claim but acc... read more
Business response:
Hello Jason, we're sorry to hear that there was an issue with your service. We indicate as part of our booking confirmation that at the time of pickup and delivery, the customer and Carrier will carefully inspect the vehicle and will both acknowledge the condition of the vehicle. This is done via the Bill of Lading and is the most important document in auto transport, as it acts as both a receipt and an inspection report. Our claims team has reached out to you in order to assist with your reported issue. We ask that you repl... read more
Paid over $500 extra to make sure that auto was picked up on a specific date. Called day before pick-up to find what time this would happen. Was told 6:00pm on the date specified. Received call on that date explaining delay as a result from another pickup. Pick-up would now be at 8:30pm. Hour later received call that it would be dark and pickup would happen next day. Told driver unacceptable pickup had to be that day, was then told pick up would be 11:00pm. A few hours later next call was truck broke down and would not be ab... read more
Business response:
We apologize for the inconvenience with this order and we appreciate you raising this to our attention. We have reached out to the reviewer and provided a resolution to the issues at hand. If the customer has any additional questions, we encourage them to contact us at feedback@montway.com. Thank you.
Without going into all the gory details, my problem was with the subcontractor, RoadRunner, and not so much Montway. Although the car sat less than 60 miles from me, I could not get them to deliver the car on time costing me serious extra dollars in auto rental fees. RaodRunner did not respond to phone calls, return voice mails or show up the multiple times that they had scheduled for the return of the car. In the end, I didn't even get an apology. So, if I choose to go with Montway again, the instruction will be to absolute... read more
Business response:
Hello James, we apologize for the inconvenience. Please know that all carriers we work with are fully vetted as we ensure all our carriers are properly licensed and insured and are equipped to transport and deliver vehicles safe and sound. We expect our carriers to be professional and respectful at all times. We would like the opportunity to learn more about your experience and invite you to reach out to us at feedback@montway.com. Thank you.
The Montway people were very friendly and professional. I like the way they keep you informed via update emails. However our driver did not give us advance 24-hour warning of delivery. He arrived 2 days b4 schedule, which we didn’t expect, around 4pm and asked us to pickup the car at 10pm. Too late and dark — how could you see if there any dents/scratches, etc. He then pushed us to do it very early the next morning so he could get to next delivery. Not good service on that end.
Business response:
We are sorry to hear of your dissatisfaction with the carrier, P. We will be sure to address this with them. Thank you for your review, we do truly appreciate it.
This is my first time with Montway and only the second time I shipped a vehicle. Montway kept me informed of the driver selection and the pickup time. When the driver got the car he communicated the status and his location along the way, and his expected delivery date and time. Very reassuring to me to hear the updates. I will definitely use Montway for my future car transportations. Sincerely, Larry Smith
Business response:
Larry, we are glad that everything went well. Thank you for your kind words.
Liars and unprofessionals!!! 1. Contacted me 10 days after I signed up with them that they can’t find anyone for the price they offered me and it will be $150 more. 2. They estimated 8 days for the delivery, contacted the driver after 8 days he said 13-15 days. I can’ believe this business work that way!!! Where did they get all those good reviews- looks like fakes all over and got me to pick that fake people!!! Seems like yelp is the only review company to say the truth! Shame on you Google!
Business response:
Hello, thank you for taking the time to share your feedback. Please note that we generally estimate one to several business days for pick-up. Dates are not guaranteed for our normal services as delays can occur for many reasons. As a broker, Montway will present any option to ship your vehicle. Any additional funds go directly to the carrier assigned. The option to accept or reject is up to the customer alone and if rejected, we will continue working on the order. We understand there was a delay with the delivery due to the ... read more
Montway was not able to reach the driver/dispatch when I need them to contact to avoid the toll charges. Now to dispute EZ Pass team asked towing agreement but they are not able to give. So I end up in paying $150 out of pocket. I asked for refund from Montway but their part of the response is - By way of Federal Law via the Carmack Amendment to the Interstate Commerce Act, the actual carrier is the only one responsible for damage to the vehicle as they had it in their possession. Montway is the broker and under the Carmack ... read more
Business response:
Srinivasan, we apologize that our responses have been unsatisfactory to you, however, those responses have been the same we provide to all customers in your position. Sadly this is a common occurrence and that is why we do our best to inform you prior to transport to remove all toll transponders from your vehicle. Although toll companies charge you in a multitude of ways, this is not the fault of the carrier or us here at Montway. None the less, our claims team has helped provide all the documentation needed in cases like yo... read more
I went with Montway auto transport company due to quoted ETA. However the car was delivered 3 days late. The Montway contract driver was not reachable and the lady in their office would only answer by text, not phone call. Montway customer service was good, but doesn’t make up 3 days of delay. Not exactly the experience that I was hoping for.
Business response:
Hello Max. Thank you for taking the time to share your feedback about your recent transport experience. We can confirm that the vehicle was picked up 11/7 and delivered 11/15. While a bit outside the carrier's personal estimate, this does fall within the typical transit estimate of 6-8 days for this route as indicated on our website. Please note that Montway does not guarantee delivery dates for any reason as delays may occur due to any number of reasons. We will share your feedback with the carrier and address the communica... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,970 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.