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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company doesn't even deserve a one star. That said BEWARE OF THIS COMPANY. They are the most incompetent company I have ever dealt with. I made the mistake of hiring them and it caused nothing but headaches. First of all they are BROKERS and hire other people to move your car, this means they have ZERO control of where and when your car will be delivered. As such any ETA's they give you are only as good as the incompetent trucking companies that they hire. They were scheduled to deliver my car on a Sat or Sun 1800 miles... read more
Business response:
Hell, thank you for sharing your feedback. We're sorry your experience did not match your expectations. We're always striving to improve our services. Please feel free to reach out to feedback@montway.com with any further comments or concerns. We would love the opportunity to make things right.
This was my first experience with a car transport company. And because I live in a very small town I was apprehensive of the delivery service. However, my car was picked up in Florida & delivered to western South Dakota in a timely and professional manner. I will definitely use Montway again should the need arise.
Business response:
Thank you for giving us the opportunity. If we can help with anything else, just let us know.
PREFACE: I will be contacting BBB about this specific company. This company is absolute TRASH. They do not employ the truck drivers. It's based on who is in the area. I happen to live on Cape Cod which apparently, is "out of the way". This was made known to my husband and I two days BEFORE we have to leave state to move. At which point I would be abandoning my vehicle- Montway could not GUARANTEE that it would be picked up. To expedite our vehicle shipment we paid an extra $200 and yet, my car is still sitting with no driver... read more
Business response:
Dear Michaela, thank you for your review. We're sorry your experience didn't match your expectations. We appreciate you bringing this issue to our attention. Please feel free to reach out at feedback@montway.com with any further comments or concerns you would like to share. We would love to make things right.
Simple review, was quoted low on an unpopular route, was jerked along saying that they were "trying their best" for more than a week until my options were to upgrade my service (double the price) or go somewhere else. Went with Road Runner who had a driver immediately.
Business response:
Hello Chris, as informed at the time of booking, we estimate one to several business days for pickup from your first available shipping date (5/7). We advised that due to your locations, it could be a few days due to truck availability. We were informed by the customer on the day of their first available date that the vehicle needed to be picked up that day, which we were not informed of prior to this date. In order to have the vehicle picked up that day, we presented our premium service option. Which would service the vehic... read more
Terrible company. No communication. No one calls you back. I had to use "chat" to get in touch with anyone. Every time the person I "chatted" with said a company representative would contact me shortly. The NEVER called me back. Never after multiple inquiries and after 5 days. I tried 5 times to find out where my vehicle was and they didn't help me at all. They gave me the run around. I finally got a text message from the driver of the company that was actually doing the transport but it took 5 days. These clowns are just br... read more
Business response:
Hello Ken, we thank you for taking the time to leave a review. A Manager has reached out to understand the situation better. We pride ourselves on communication and we're sorry to hear that there was an issue. We will be making sure to speak with the Carrier to ensure that proper communication and updates are provided.
Montway provided possibly the worst customer service experience I've ever had. I scheduled my Auto transport from FL to AZ with them. They subcontracted my order to a cargo truck company that was completely incompetent and never picked up my car. When I call them upset they then cancel my order completely saying it was a business decision. Complete incompetence. Please do not use them. Use RoadRunner.
Business response:
Taylor, it is important to remember that all transport dates are estimated. A motor carrier is assigned usually within 4 to 5 business days of the vehicle's first available date for pickup. All of this was communicated verbally and in writing to the customer. The customer provided a FAD of 4/24, and within 3 days our office received demands for guaranteed dates to which we simply do not offer. After many attempts to re-explain the service that was agreed upon and purchased, our staff and company were continuously threatened.... read more
My initial contact was timely and very helpful in transporting my 2007 VW Rabbit. The driver that picked up my car came speeding into my neighborhood and went right past my house. He was very rude and only said 5 words to me. And then left my neighborhood as quickly as he arrived. My car arrived on time and the driver gave me two notices as to when he would arrive. Upon arrival, he didn't use the key fob to open the door and tripped the anti theft so he couldn't get the car off the trailer.. After,many tries with different k... read more
Business response:
We thank you for taking the time to detail your experience. We expect nothing but the best from the carriers that we work with. Your feedback has been provided to our compliance team and an audit will be conducted with the carrier. If there is anything else we can assist with, please do not hesitate to contact us.
After hearing so many positive things I booked with Montway Auto Transport. The day of my pickup I called to confirm everything to find out that they canceled my order without telling me, and when I asked what happened they said they reserve the right to refuse service and wouldn't tell me why, wouldn't even forward me to a help desk ... I strongly discourage using them.
Business response:
Hi Tony, we understand your concern and apologize for any inconvenience. Unfortunately, the manner in which the reviewer placed their orders triggered internal security flags and we, therefore, chose to decline their business. We wish them the best in their future endeavors.
I had such a good experience in using Montway Transportation.I have never done this before & was a little leary. I had to leave my car in the driveway in Florida - key with a neighbor - I had to leave town. Montway could not have been more helpful. They really made it easy for me. My car arrived in Nebraska a day before scheduled & in perfect condition by a very friendly driver. I would highly recommend this transporter.
Business response:
Thank you for the recommendation. We know not everyone ships every day, so we do our best to make it easy.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.