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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I called Montway Auto Transport for a quote from Florida to Tennessee for my truck. The phone rep was adversarial from the start. I was told that a pickup date could not be promised and that there could be a three day delivery window. That led to a requirement on the part of Montway to have a person who could release the car on pickup and another individual on the delivery end that could receive the vehicle other than myself? I explained that that wouldn't be possible to the phone rep. Then the rep very quickly got even more... read more
Business response:
Hello Will, we apologize for the inconvenience. Customer service is always our goal and we're sorry to hear we have not met your expectations. We will audit to improve our services. If you would like to provide additional feedback or comments, please contact us at feedback@montway.com.
I booked with Montway 11 days ago. Was quoted $1100 for open transport and $1579 for enclosed. They said it would be 2-4 days to get it assigned and 4-6 days for transport, so I figured worst case my car would arrive in 10 days. 11 days later they still don't have a driver booked for enclosed and are offering to ship open but want $1400 (not the $1100 they previously quoted for that). I've spoken with customer service 3 times and all they say is that they are still trying to find a driver to ship enclosed and cannot honor th... read more
Business response:
Hello Erik, we apologize for the inconvenience caused. Unfortunately, due to rapid availability changes on this route, it became difficult to find an available carrier. As a broker, it is our job to present any and all available options. So we will present every option we come across to get your vehicle shipped. If you would like to provide additional feedback, comments, or questions please contact us at feedback@montway.com.
Completely unethical service business. Quoted $1,100 for a transport, I ordered and confirmed payment with card for $1,100 (order number 866561) . After 8 days I receieved zero communication and finally reached out. I was then told that the new price was $1699 because "rates have changed", which is an outrageous difference in price from quote. I understand that quotes can shift slightly, but not by 50%+.. After speaking with several team members I realized they didn't care at all about the customer, even though I was a retur... read more
Business response:
Hello Daniel, thank you for sharing your feedback. We're sorry that your experience did not match your expectations. A manager has reached out to you and discussed the specific issues that we encountered with your route at this time. Unfortunately, it has caused shipment delays that were unpredictable in the current environment. We are always prepared to go above and beyond to service our customers. But at this time we do recommend seeking alternative options. Please feel free to reach out to feedback@montway.com with any fu... read more
Stay away~!!! Drive stole my license Plate . Karine R told me driver checked my car before shipping and there was no license plate BUT Thank god~!!! i took a photo, when they are loading my car to the trailer. Karine R lied to me before i show her these photos... She told me she will send me a check for inconvenience, but i never received a check from them. 0 Star. Service and dishonest people. Please read other reviews from yelp and be aware..
Business response:
Hello Chul, we apologize for the inconvenience. We expect that all customers properly document and take photos of their vehicles at pick up and delivery. This is a great way to add an extra level of security for yourself. Due to this, our compliance team has taken actions against the motor carrier to prevent such issues from occurring in the future. We have also mailed you the compensation to the address that you have provided to us and can confirm that the check was cashed. We have reached out to try and help resolve the ma... read more
Paid to have a vehicle i purchased out of state transported enclosed and they ended up transporting the vehicle open. The vehicle was received filthy not to mention that it took an excessive amount of effort to get compensated any portion of the difference which was still not a fair amount in the end. I can not recommend Montway as I did not receive the service that I had paid for and overpaid for an open transport service.
Business response:
Hello Matthew, thank you for speaking with us in regard to the reported issue. We are happy we could come to an acceptable resolution. Please feel free to reach out to feedback@montway.com with any further comments or concerns.
Share review Embed review Write an update Edit review 6/5/2020 Contacted this company to ship a Ferrari. They replied a few days later saying it was going to be $100 more but assured me they would take care of my car. The day the car was picked up I get a call from the police. The office saw my Ferrari sitting in an apartment complex with plates belonging to a dodge truck. The employee came out from his apartment and denied driving it. The police ran the plates through their traffic camera system and saw the car being driven... read more
Business response:
Hello, we apologize for the inconvenience. Our team has emailed you with all the instructions and requirements to proceed with your issue. Please email us at claims@montway.com with any questions you may have. Thank you.
This company doesn't even deserve a one star. That said BEWARE OF THIS COMPANY. They are the most incompetent company I have ever dealt with. I made the mistake of hiring them and it caused nothing but headaches. First of all they are BROKERS and hire other people to move your car, this means they have ZERO control of where and when your car will be delivered. As such any ETA's they give you are only as good as the incompetent trucking companies that they hire. They were scheduled to deliver my car on a Sat or Sun 1800 miles... read more
Business response:
Hell, thank you for sharing your feedback. We're sorry your experience did not match your expectations. We're always striving to improve our services. Please feel free to reach out to feedback@montway.com with any further comments or concerns. We would love the opportunity to make things right.
This was my first experience with a car transport company. And because I live in a very small town I was apprehensive of the delivery service. However, my car was picked up in Florida & delivered to western South Dakota in a timely and professional manner. I will definitely use Montway again should the need arise.
Business response:
Thank you for giving us the opportunity. If we can help with anything else, just let us know.
PREFACE: I will be contacting BBB about this specific company. This company is absolute TRASH. They do not employ the truck drivers. It's based on who is in the area. I happen to live on Cape Cod which apparently, is "out of the way". This was made known to my husband and I two days BEFORE we have to leave state to move. At which point I would be abandoning my vehicle- Montway could not GUARANTEE that it would be picked up. To expedite our vehicle shipment we paid an extra $200 and yet, my car is still sitting with no driver... read more
Business response:
Dear Michaela, thank you for your review. We're sorry your experience didn't match your expectations. We appreciate you bringing this issue to our attention. Please feel free to reach out at feedback@montway.com with any further comments or concerns you would like to share. We would love to make things right.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,398 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open on Monday at 10:00 a.m.