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AutoStar Transport Express
- Miami, FL
About this business
AutoStar Transport Express stands out in the world of auto transport services, making the process of moving your vehicle simple and stress-free across the U.S. Whether it’s a local move or cross-country transport, we offer nationwide door-to-door vehicle shipping for individuals, businesses, dealerships, and more. Our expert car shippers ensure the safe and timely delivery of all types of vehicles, including luxury and classic cars. Established in 2007, AutoStar Transport Express is a nationwide vehicle shipping company head... read more
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Company told me that they would deliver my vehicle on Sunday between 1-5pm. After 5:00 pm I called the driver then he told me between 6-9pm, continued to wait until 10pm and texted him to drop the vehicle the following day as it was late. He then called me and told me he is 10 minutes away, and if I postponed, he can only drop the vehicle two days late, so I decided to wait the additional 10 minutes. 10minutes later I went out to the street and waited an additional 20minutes. I then called him again spoke and he could tell m... read more
The vehicle has not even been picked up yet because they "have not found a carrier that will accept the cash terms" - terms that I selected to get the discounted rate. This is a bait and switch, and they are claiming that they can't find a carrier to take cash - their own terms. If I pay by credit card, then they will look for a carrier, but I won't get the discounted rate.Very dishonest.
My car was transported from Las Vegas to NY along the way my car received 2 toll violations on the Nj turnpike for the amount of $104.50!! My car was the last car on the 18 wheeler and you can planely see on the photo of the violation my car was on the truck.!!! This happened on Feb.14th while my car was still in transport.Currently waiting to resolve this issue but no response yet!!!
I am never one to file complaints, and I understand Montway contracts with other companies/can only provide estimates - but my customer experience has been absolutely awful. I first worked with your team over the phone to schedule my pick-up day/time so my car got to me within a reasonable timeframe. - On the pickup, I received no notification of the anticipated pick-up time, until I called with less than 24 hours left before scheduled pickup. The pickup was changed by the driver twice - to a different day, and a different t... read more
Set up was fast, easy, and polite. As soon as I pre-paid, it all went in the gutter. Zero communication, drivers and dispatchers impossible to contact. First truck had to be replaced (no communication from Montway). Second driver no idea how to plan a route evidently. No show on first day, calls for pickup at 11:30pm. Shook me down for $100 for some spare parts in the car. Car arrives in MD, repeatedly fails to make stated drop off time. Shows up in my neighborhood at 11:30pm. Refuses to unload car unless I pay him $100 for ... read more
Did not pickup when said, 2 days late, did not arrive when said. Never should of taken car if going to east coast when we were on west coast. Communication was bad w/ co. Had to buy clothes and w/0 transportation for 2 days. Non-professional
One of your team members called me while I was being examined in the hospital saying there was a carrier ready to pick up the Hyundai going to St Louis, BUT it would now cost another $100. I said no. My wife then came to my hospital room & I told her about the Montway call. She said it was not fair to her sister & brother-in-law to make them wait for another carrier. So we called back & arranged for the car to be picked up later that same day and charged another $100 to our credit card. I just felt like we were backed into a... read more
It's been over 2 months since I shipped my car and I'm getting 5 emails a day from some Denise working there asking if I want to ship my car. I unsubcribed, I've called them to complain. What did they do? They put my ad up again on some website and now I'm getting calls from different companies too. They should be shut down. Denise fired. i will never recommend this place to anyone. If I get one more email from them I seriously have no idea what I will do, but Denise will be my main target. Thank you for being the worst coma... read more
I got a quote from Montway to transport my car, accepted it, and paid them their deposit. They confirmed in writing. It's been almost two weeks and still no shipment. Now they say that they have a carrier ready to pick up my car but I would have to pay them 40% more than their quote. My point of view is that they gave a quote, I agreed and paid them, and they made a commitment to deliver my car for the amount they quoted. Now they want to disregard their commitment and try to charge more instead. An unethical business that d... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,821 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 10:00 a.m.