AutoStar Transport Express

Jason 

on TransportReviews

5 years ago

They would be getting negative stars if i had the option. I have never used a transporter before and I relied on these reviews to choose Montway for my shipping services. Unfortunately I got the raw end of the deal after everything was said and done. I spoke to the Montway reps at least three or four times before committing to using them for their services. I was assured that in the event that something would go wrong I would have a team from Montway that would assist me in alleviating any issues. This was the farthest from ... read more

Steve Cockerham 

on TransportReviews

5 years ago

If you like to be ignored and lied to, this is your company! Turned my car over for transport on 2 Jan 20, charged for next-day shipment, then after repeated calls, they picked up the car 8-days later. Delivered on time? Not a prayer... but they did take the opportunity to lie to me some more on when the car would arrive. If you're in to being ignored, lied to, and frustrated, the I wish you well in dealing with these thieves. Did not talk to a single person within this company that told me the truth or provided accurate inf... read more

Jason 

on TransportReviews

5 years ago

They would be getting negative stars if i had the option. I have never used a transporter before and I relied on these reviews to choose Montway for my shipping services. Unfortunately I got the raw end of the deal after everything was said and done. I spoke to the Montway reps at least three or four times before committing to using them for their services. I was assured that in the event that something would go wrong I would have a team from Montway that would assist me in alleviating any issues. This was the farthest from ... read more

John S 

on TransportReviews

5 years ago

Montway Auto Transport should be ashamed of themselves to boast that they "deliver your vehicle and peace of mind". My experience was extremely stressful and deeply frustrating. I booked an enclosed transport 6-weeks in advance of my intended ship date and provided one-week pick-up window. At the end of the week, they still had not found a carrier and I had a flight out the next day. I asked a Montway Supervisor what would happen if they failed to arrange a carrier before my flight? He told me they would just cancel my order... read more

Hannah Pham 

on TransportReviews

5 years ago

Booked my car thru montway whom contacted beks brothers. Never knew the status of my vehicle for the duration of the LATE shipment. Kept getting revised delivery dates. Neither montway nor beks brothers have kept in contact about tardiness nor damage compensation as promised. Both get ignorant with customers and will hang up on you. 

JASON 

on TransportReviews

5 years ago

Montway referred my transport request out to Diesel Auto Express for my Audi S4 from Georgia to Washington this last December. When the car arrived, the car had no gas. When the car was put on the transport in Georgia, it had over a 1/2 tank. The car has a stage3 build and very fast - it was very apparent the carrier service decided to take my car out for a little spin and burnt the clutch and basically abused the crap out of it. I'm pretty sure they're not even supposed to take the car off the truck. I filed a claim but acc... read more

Tom L 

on TransportReviews

5 years ago

Paid over $500 extra to make sure that auto was picked up on a specific date. Called day before pick-up to find what time this would happen. Was told 6:00pm on the date specified. Received call on that date explaining delay as a result from another pickup. Pick-up would now be at 8:30pm. Hour later received call that it would be dark and pickup would happen next day. Told driver unacceptable pickup had to be that day, was then told pick up would be 11:00pm. A few hours later next call was truck broke down and would not be ab... read more

James D'Angelo 

on TransportReviews

5 years ago

Without going into all the gory details, my problem was with the subcontractor, RoadRunner, and not so much Montway. Although the car sat less than 60 miles from me, I could not get them to deliver the car on time costing me serious extra dollars in auto rental fees. RaodRunner did not respond to phone calls, return voice mails or show up the multiple times that they had scheduled for the return of the car. In the end, I didn't even get an apology. So, if I choose to go with Montway again, the instruction will be to absolute... read more

P Martin 

on TransportReviews

5 years ago

The Montway people were very friendly and professional. I like the way they keep you informed via update emails. However our driver did not give us advance 24-hour warning of delivery. He arrived 2 days b4 schedule, which we didn’t expect, around 4pm and asked us to pickup the car at 10pm. Too late and dark — how could you see if there any dents/scratches, etc. He then pushed us to do it very early the next morning so he could get to next delivery. Not good service on that end.