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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Did not pickup when said, 2 days late, did not arrive when said. Never should of taken car if going to east coast when we were on west coast. Communication was bad w/ co. Had to buy clothes and w/0 transportation for 2 days. Non-professional
Business response:
Hello, we're sorry to hear you did not have a good experience. We'd like to help. Please email us at feedback@montway.com with your order number. Thank you.
One of your team members called me while I was being examined in the hospital saying there was a carrier ready to pick up the Hyundai going to St Louis, BUT it would now cost another $100. I said no. My wife then came to my hospital room & I told her about the Montway call. She said it was not fair to her sister & brother-in-law to make them wait for another carrier. So we called back & arranged for the car to be picked up later that same day and charged another $100 to our credit card. I just felt like we were backed into a... read more
Business response:
Joseph, we are glad to hear that your shipment went quickly. We did want to address the matter of the carrier option we presented. At the time while working with our network of carriers to get your order assigned, a carrier option presented itself that was much higher than our quote. We here at Montway do present these options to you, our customer, to see if this may work for you. By no means are you forced to accept this option as we continue to work with our carriers to find one at your quoted cost. It is also important to... read more
It's been over 2 months since I shipped my car and I'm getting 5 emails a day from some Denise working there asking if I want to ship my car. I unsubcribed, I've called them to complain. What did they do? They put my ad up again on some website and now I'm getting calls from different companies too. They should be shut down. Denise fired. i will never recommend this place to anyone. If I get one more email from them I seriously have no idea what I will do, but Denise will be my main target. Thank you for being the worst coma... read more
Business response:
Hello Blaz, we're sorry to hear of the inconvenience. We ensure that all marketing material sent from our company includes opt-out procedures. We're unable to confirm the situation that you have described. We have reached out to learn more about your situation and see if there was any way we could help. We ask that you email us at feedback@montway.com as soon as possible. Thank you.
I got a quote from Montway to transport my car, accepted it, and paid them their deposit. They confirmed in writing. It's been almost two weeks and still no shipment. Now they say that they have a carrier ready to pick up my car but I would have to pay them 40% more than their quote. My point of view is that they gave a quote, I agreed and paid them, and they made a commitment to deliver my car for the amount they quoted. Now they want to disregard their commitment and try to charge more instead. An unethical business that d... read more
Business response:
The industry dictates pricing, our job is to present those options to our customers. Because the goal is to get a carrier assigned to transport the vehicle, we offer every transport option to the customer. It is the customer’s decision whether to proceed with that option or not. Working at the quoted price is not an issue, we could continue to seek out a carrier for the quoted price. As stated in our terms and conditions accepted by the customer upon booking is that all dates are estimated. Meaning there is no time frame as ... read more
I was extremely upset about the pickup driver who came with one lady in his truck, he rushed me so much that I couldn’t take much picture of my car, he wanted me to sign the document without any delay. He was extremely rude and unprofessional person and rather I got very scared about my brand new 2019 Audi Q5. I got scared when he said we aren’t responsible for any item that we loss it while transporting, that scared me about my baby car stroller, car seat and car rack. I called multiple times to customer service to know my ... read more
Business response:
Hello Tiwari, we apologize for the inconvenience. Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers our policies. We provide estimated dates for pick-up and delivery and this is based on thousands of similar shipments, but it is not a guarantee. Delays can occur for many reasons beyond the driver's control. We also inform that personal items are not covered by insurance, and it is 100% their option and decision to leave personal items in the vehicle at t... read more
They would be getting negative stars if i had the option. I have never used a transporter before and I relied on these reviews to choose Montway for my shipping services. Unfortunately I got the raw end of the deal after everything was said and done. I spoke to the Montway reps at least three or four times before committing to using them for their services. I was assured that in the event that something would go wrong I would have a team from Montway that would assist me in alleviating any issues. This was the farthest from ... read more
Business response:
Hello Jason, we apologize for the inconvenience. Our claims team has emailed you all the necessary instructions to proceed with your claim. Unfortunately, we were not provided the requested documentation within the extended window of request so that we could assist with mediation. Our team has provided you with options and is here to answer any questions you may have. Thank you.
If you like to be ignored and lied to, this is your company! Turned my car over for transport on 2 Jan 20, charged for next-day shipment, then after repeated calls, they picked up the car 8-days later. Delivered on time? Not a prayer... but they did take the opportunity to lie to me some more on when the car would arrive. If you're in to being ignored, lied to, and frustrated, the I wish you well in dealing with these thieves. Did not talk to a single person within this company that told me the truth or provided accurate inf... read more
Business response:
Hello Steve, we apologize for the inconvenience. We appreciate the feedback and will audit your order to improve our services. Best regards.
They would be getting negative stars if i had the option. I have never used a transporter before and I relied on these reviews to choose Montway for my shipping services. Unfortunately I got the raw end of the deal after everything was said and done. I spoke to the Montway reps at least three or four times before committing to using them for their services. I was assured that in the event that something would go wrong I would have a team from Montway that would assist me in alleviating any issues. This was the farthest from ... read more
Montway Auto Transport should be ashamed of themselves to boast that they "deliver your vehicle and peace of mind". My experience was extremely stressful and deeply frustrating. I booked an enclosed transport 6-weeks in advance of my intended ship date and provided one-week pick-up window. At the end of the week, they still had not found a carrier and I had a flight out the next day. I asked a Montway Supervisor what would happen if they failed to arrange a carrier before my flight? He told me they would just cancel my order... read more
Business response:
Hello John, We apologize for the inconvenience. Within our terms and conditions and throughout the booking process, Montway transparently communicates with our customers that dates are estimated. While we do provide an estimated range of pick-up based on thousands of similar orders, the dates are not guaranteed as delays can happen for any reason. As the customer expressed there were no other options. We made a recommendation for open transport based on current route availability as to which the customer accepted. And was th... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,970 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.