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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Simple review, was quoted low on an unpopular route, was jerked along saying that they were "trying their best" for more than a week until my options were to upgrade my service (double the price) or go somewhere else. Went with Road Runner who had a driver immediately.
Business response:
Hello Chris, as informed at the time of booking, we estimate one to several business days for pickup from your first available shipping date (5/7). We advised that due to your locations, it could be a few days due to truck availability. We were informed by the customer on the day of their first available date that the vehicle needed to be picked up that day, which we were not informed of prior to this date. In order to have the vehicle picked up that day, we presented our premium service option. Which would service the vehic... read more
Terrible company. No communication. No one calls you back. I had to use "chat" to get in touch with anyone. Every time the person I "chatted" with said a company representative would contact me shortly. The NEVER called me back. Never after multiple inquiries and after 5 days. I tried 5 times to find out where my vehicle was and they didn't help me at all. They gave me the run around. I finally got a text message from the driver of the company that was actually doing the transport but it took 5 days. These clowns are just br... read more
Business response:
Hello Ken, we thank you for taking the time to leave a review. A Manager has reached out to understand the situation better. We pride ourselves on communication and we're sorry to hear that there was an issue. We will be making sure to speak with the Carrier to ensure that proper communication and updates are provided.
Montway provided possibly the worst customer service experience I've ever had. I scheduled my Auto transport from FL to AZ with them. They subcontracted my order to a cargo truck company that was completely incompetent and never picked up my car. When I call them upset they then cancel my order completely saying it was a business decision. Complete incompetence. Please do not use them. Use RoadRunner.
Business response:
Taylor, it is important to remember that all transport dates are estimated. A motor carrier is assigned usually within 4 to 5 business days of the vehicle's first available date for pickup. All of this was communicated verbally and in writing to the customer. The customer provided a FAD of 4/24, and within 3 days our office received demands for guaranteed dates to which we simply do not offer. After many attempts to re-explain the service that was agreed upon and purchased, our staff and company were continuously threatened.... read more
My initial contact was timely and very helpful in transporting my 2007 VW Rabbit. The driver that picked up my car came speeding into my neighborhood and went right past my house. He was very rude and only said 5 words to me. And then left my neighborhood as quickly as he arrived. My car arrived on time and the driver gave me two notices as to when he would arrive. Upon arrival, he didn't use the key fob to open the door and tripped the anti theft so he couldn't get the car off the trailer.. After,many tries with different k... read more
Business response:
We thank you for taking the time to detail your experience. We expect nothing but the best from the carriers that we work with. Your feedback has been provided to our compliance team and an audit will be conducted with the carrier. If there is anything else we can assist with, please do not hesitate to contact us.
After hearing so many positive things I booked with Montway Auto Transport. The day of my pickup I called to confirm everything to find out that they canceled my order without telling me, and when I asked what happened they said they reserve the right to refuse service and wouldn't tell me why, wouldn't even forward me to a help desk ... I strongly discourage using them.
Business response:
Hi Tony, we understand your concern and apologize for any inconvenience. Unfortunately, the manner in which the reviewer placed their orders triggered internal security flags and we, therefore, chose to decline their business. We wish them the best in their future endeavors.
I had such a good experience in using Montway Transportation.I have never done this before & was a little leary. I had to leave my car in the driveway in Florida - key with a neighbor - I had to leave town. Montway could not have been more helpful. They really made it easy for me. My car arrived in Nebraska a day before scheduled & in perfect condition by a very friendly driver. I would highly recommend this transporter.
Business response:
Thank you for the recommendation. We know not everyone ships every day, so we do our best to make it easy.
I contact Montway and was given a price. Trying too set a date was vey difficult and could not get a commitment on pick up. On the last day I am offered a new price of $150 more . Seems like price gouging and leaving me with no choices Tried to get an adjustment and was told NO
Business response:
Hello. The industry dictates pricing, our job is to present those options to our customers. Because the goal is to get a carrier assigned to transport the vehicle, we offer every transport option to the customer. It is the customer’s decision whether to proceed with that option or not. Working at the quoted price is not an issue, we could continue to seek out a carrier for the quoted price. As stated in our terms and conditions accepted by the customer upon booking is that all dates are estimated. Meaning there is no time fr... read more
This company is horrible. They sent a driver that did not speak English and, could not drive a stick shift! Yes! That is right! A professional truck driver that could not operate a stick shift car! He could not load my car onto his truck because he could not work a clutch, gas pedal and brake at the same time, so he got frustrated and left my car with the seller I was buying it from in Florida. I contacted Montway and they told me that because my car was "Not Operable" they needed to charge me an additional $500.00 to have a... read more
Business response:
Hello Bob, we apologize for the inconvenience Our terms and conditions state that the customer understands and accepts that they must ensure the accuracy of the shipment. It is imperative that the customer properly informs Montway before dispatch of a carrier. The stick shift issue indicated in your review is not the reason the driver could not transport the vehicle. The motor issues were a much more serious concern. As you, yourself informed that the motor had issues and had instructed the driver to push/pull the vehicle on... read more
would not recommend, My car was near mint condition and when I received it, it had a HUGE scratch down the side. its been 1 week and still no contact.
Business response:
Hello Derrick, we apologize for the inconvenience. Our claims team has sent you an initial email with all the instructions and requirements to proceed with your claim. They are waiting for you to respond to this email accordingly. Please email us at claims@montway.com with any questions you may have. Thank you.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,398 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open on Monday at 10:00 a.m.