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Badminton Place Care Home
- Assisted Living Facilities
- Bristol, ENG
About this business
Location details
Catbrain Ln Patchway, Bristol, ENG, BS10 7TQ, United Kingdom
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Terrible experience with a high turnover of staff including management and also staff who can be exceptionally rude. At one point I witnessed 4 staff doing a jigsaw together and totally ignoring the residents in their "care". They frequently rush lunchtimes and do not allow the residents time to finish their lunches independently, preferring to feed them, which I feel does not support their dignity and starts to make them more dependent. My experience on one occasion was that a resident was eating play dough, and on another,... read more
Business response:
Thank you for your review. I appreciate you’re in active discussions with with our home Management team and Operations team, who are working with you to address your concerns. We’re working hard to support you and your loved one.
Following my own personal experience I would not recommend anyone to leave their loved ones in this facility, four managers in the space of just over a year! Appalling service for residents, extremely high turnover of staff and many agency staff.
Business response:
Thank you for taking the time to review our home. You will appreciate, I'm unable to comment on individual cases. We have tried to reach out to you personally prior to this review, attempting contact on the phone and email. Transparency is key and it is important for me to share some information with you: - Our manager is the 3rd manager here at the home - the home opened with a commissioning manager (experienced in setting up and opening homes) and it is very common for these managers to move on once the home is established... read more
A beautiful facility that is sadly let down by insufficient staffing and a lack of coordination with an ever-changing stream of agency staff and the loss of key people. The basic daily care especially personal hygiene has been insufficient over 7 months despite excellent senior carers attempting to hold things together.
Business response:
Thank you for taking the time to review the home. I appreciate your concerns regarding staffing, the home is now fully recruited for care roles and use agency to cover sickness or last-minute holiday. We have a great relationship with our new agency which means the agency colleagues feel very much part of our home team and this allows for great continuity of care. Residents and families are commenting on these relationships with positivity. Our care team are dedicated to making a difference and work hard to build relationsh... read more
Frequently asked questions about Badminton Place Care Home
How is Badminton Place Care Home rated?
Badminton Place Care Home has a 4.6 star rating with 137 reviews.
When is Badminton Place Care Home open?
Badminton Place Care Home is open now. It is open 24/7.