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Badminton Place Care Home
- Assisted Living Facilities
- Bristol, ENG
About this business
Location details
Catbrain Ln Patchway, Bristol, ENG, BS10 7TQ, United Kingdom
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The care team are absolutely excellent and they go above and beyond my expectations. Food at Badminton Place is excellent, the atmosphere in the home is warm and welcoming. It is to be recommended in time of personal crisis, and every help that can be given, is given.
I cannot thank Badminton Place and more importantly the staff for making my life and my mum’s bearable again. We have had excellent visit times in the purpose-built COVID safe environment almost on a daily basis and those days we cannot meet we can have a good chat by video link which is very clear and easy to use. I am happier that we can help keep each other happy. It’s working very well.
Lovely place but that's about it. Unbelievable amount of neglect towards the patients that family and friends have witnessed and brought to the staff's attention, which most just ignored. Sadly told my mum had passed away from a heart attack but now have find out she had choked to death (ongoing enquiry). At least 10 managers have left since my mums care started and the few good staff they've had have all left. Don't be fooled by the looks of the home. The care is disgusting and boarding on inhumane.
Business response:
I want to start by expressing my heartfelt condolences for the loss of your mother. I cannot begin to imagine how difficult this has been for you and your family. Please know that we are deeply sorry for the pain and distress you have experienced. We are fully committed to understanding what has happened and addressing the issues you have brought to our attention. As you are aware, there is an ongoing investigation/enquiry involving our Home Manager and Operations Director to thoroughly examine the circumstances surrounding ... read more
I required respite after an operation. Marketing was excellent however, it did not follow through. All the staff were caring and professional. Badmington Place is rated 5 stars, I unfortunately do not feel this is warranted. On my first night, I found my emergency button didn't work, stains on the carpet, general cleanliness of rooms and lifts was poor. Food and especially management are very hit and miss, (too many chiefs). Three stars!
Business response:
Thank you for taking the time to share your detailed feedback about your stay at Badminton Place. Following our conversation on your visit after your respite stay, I want to assure you that we have taken your concerns to heart. We appreciate your honest feedback as it helps us continue to enhance our services. We deeply regret to hear that your experience did not meet your expectations. Firstly, we are pleased to know that our staff's care and professionalism made a positive impression on you. We pride ourselves on our team'... read more
Terrible experience with a high turnover of staff including management and also staff who can be exceptionally rude. At one point I witnessed 4 staff doing a jigsaw together and totally ignoring the residents in their "care". They frequently rush lunchtimes and do not allow the residents time to finish their lunches independently, preferring to feed them, which I feel does not support their dignity and starts to make them more dependent. My experience on one occasion was that a resident was eating play dough, and on another,... read more
Business response:
Thank you for your review. I appreciate you’re in active discussions with with our home Management team and Operations team, who are working with you to address your concerns. We’re working hard to support you and your loved one.
Following my own personal experience I would not recommend anyone to leave their loved ones in this facility, four managers in the space of just over a year! Appalling service for residents, extremely high turnover of staff and many agency staff.
Business response:
Thank you for taking the time to review our home. You will appreciate, I'm unable to comment on individual cases. We have tried to reach out to you personally prior to this review, attempting contact on the phone and email. Transparency is key and it is important for me to share some information with you: - Our manager is the 3rd manager here at the home - the home opened with a commissioning manager (experienced in setting up and opening homes) and it is very common for these managers to move on once the home is established... read more
A beautiful facility that is sadly let down by insufficient staffing and a lack of coordination with an ever-changing stream of agency staff and the loss of key people. The basic daily care especially personal hygiene has been insufficient over 7 months despite excellent senior carers attempting to hold things together.
Business response:
Thank you for taking the time to review the home. I appreciate your concerns regarding staffing, the home is now fully recruited for care roles and use agency to cover sickness or last-minute holiday. We have a great relationship with our new agency which means the agency colleagues feel very much part of our home team and this allows for great continuity of care. Residents and families are commenting on these relationships with positivity. Our care team are dedicated to making a difference and work hard to build relationsh... read more
Frequently asked questions about Badminton Place Care Home
How is Badminton Place Care Home rated?
Badminton Place Care Home has a 4.7 star rating with 133 reviews.
When is Badminton Place Care Home open?
Badminton Place Care Home is open now. It is open 24/7.