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Bay Towers at Bixby Knolls
- Assisted Living Facilities
- Long Beach, CA
About this business
Location details
3737 Atlantic Ave, Long Beach, CA, 90807, United States
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Courteous, professional, the activities are wonderful. My mom loves the staff, and the apartment. I would recommend it.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Bay Towers at Bixby Knolls.
This is such a beautiful community, with such an amazing staff. I am very satisfied with Bay Towers at Bixby Knolls. Great food Great staff Such an amazing place I highly recommend Bay Towers at Bixby knolls.
Business response:
Hi Bruce, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Bay Towers at Bixby Knolls!
The admin changed about a year ago and the care has gone down. For instance, they haven't had hot water since [date removed]. I don't know if the new admin will bring up the care or not. But, it isn't a par right now. They should do more mobility activities like chair yoga and light weight training.
Business response:
We appreciate constructive feedback and like the idea of chair yoga and lightweight training, which we will share with the Director of Activities. Rest assured, the hot water system has been fixed. Our Executive Director has an open-door policy if you have any further concerns.
For me personally I cannot open any of the Windows in my Place...I like some of the Activities.....Employees are courteous and helpful. Elevator is a bit scary.....Overall it is a nice Building, Seating is available outside....Most Employees are courteous and helpful!
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Bay Towers at Bixby Knolls.
Very friendly residents and staff. My mother has a one-bedroom apartment and is pleased with the layout and closet space. It's not a plush facility but very livable and affordable for what's provided. Can attend activities in both assisted & independent living.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
The building is located conveniently to a lot of places. The interior is nice and bright which is nice for low vision residents. The apartments are newly renovated with flooring and appliances. My biggest concern is with staffing. There isn’t a marketing person available on weekends and I kind of had trouble getting an initial tour. The person who helped me suddenly was gone and no one contacted me to let me know who I would be working with.
Business response:
Pardon our first impression, but we just added two new marketing staff members, and they will be available during weekends going forward. As you noted, we have a vibrant and close-knit community of seniors with professional staff support. We take pride in our service and appreciate your kind comments about our amenities.
My mom moved to Bay Towers in August 2024. She has adjusted well to her apartment in the Independent Living building. The staff are wonderful and friendly and the food is delicious. She calls Bay Towers her new home. She appreciates the daily activities and being able to socialize with many nice people. Bay Towers has exceeded my expectations and my mom is very happy!!
Business response:
Mark, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Bay Towers at Bixby Knolls.
Very friendly people and place and we would recommend this community to other families based on the experience we have had so far.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Bay Towers at Bixby Knolls.
The staff are all very nice and helpful. They could improve on the food and the activities from getting more input from the residents.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Bay Towers at Bixby Knolls.
Frequently asked questions about Bay Towers at Bixby Knolls
How is Bay Towers at Bixby Knolls rated?
Bay Towers at Bixby Knolls has a 4.3 star rating with 141 reviews.
When is Bay Towers at Bixby Knolls open?
Bay Towers at Bixby Knolls is open now. It is open 24/7.