Bel Furniture San Antonio Northeast

Srinivas D. 

on Yelp

9 years ago

I donno if there is a choice to give ZERO or NEGATIVE. During delivery, i found that there are cracks and dents on the furniture. When i called them, they said not to worry and asked me to send the pictures. After sending them 3 emails, absolutely no response from them. I tried calling them several times with no luck. Now, after raising a dispute with credit card, they came back and forcing me to choose different furniture that to with in 5 days because they don't have same model in stock. After going through all the pain in... read more

Ellie M. 

on Yelp

9 years ago

I have never been so frustrated with a company. If you buy something, you better be sure you like it because if you want to return it even before its delivered they wont. They tell you to pick something else and their furniture is bad quality, so they keep your money. They wont let you get a hold of the owner. They don't care if you are not happy with what you got, no one will take care of your situation. Their customer service will put you on hold if you want to speak to a supervisor for about an hour and half until you han... read more

Bailey W. 

on Yelp

9 years ago

i wish I could give them negative stars! Worst customer service, ever! I bought a full leather 7 piece sectional, one of their higher priced sets and they made me wait almost a week for delivery. When the driver called he only gave me a 15 minute notice that he would be at my house; I had just sat down at a restaurant with coworkers for lunch and was not at my office or near my car. Bel refused to reschedule for me or ask him to circle back around after his next delivery. The driver was lazy and refused to work with me, the... read more

Clarissa S. 

on Yelp

9 years ago

I purchased a 2 piece sectional with ottoman, dining room set and king headboard in September of 2015. Everything has been holding up fine, except the sectional. Now let me remind you guys, only me and fiancé live in our home. We both are gone from about 6 am to 6pm daily. We are in bed no later than 10. This sectional gets very minimal usage. In December of 2015 I noticed a seam on one of the sectional cushions was splitting open. Upon looking at it, it appears it was just sewn together terribly. I called Bel to let them ... read more

Tyson G. 

on Yelp

10 years ago

Only shop here if you don't need your furniture for months! The salesman told me we would have our couches in two weeks, going on week six and still no couches. Terrible customer service, they just lie every time you call. 

Elizabeth E. 

on Yelp

10 years ago

Their customer service when it comes to returning a furniture is HORRIBLE! The will try to do and say whatever to charge you that 25% restocking fee even if u returned it within that 72 hrs! I will Never buy another furniture from them again! If I can rate them no star, I would! 

G G. 

on Yelp

10 years ago

Inspect everything upon delivery!!!! Horrible customer service! BEWARE of damages to you house 

tina m. 

on Yelp

10 years ago

Horrible place!!! Do not order anything! They gave my daughter the runaround her furniture was not ready when it was said to be ready we came all the way from Spring Texas with a trailer and furniture was not ready we had to gripe about it to get the furniture. Initially I called day prior to confirm it would be ready, yes it was ready. Arrived with trailer not ready!!!! Very unorganized company!!!# 

Shaham S. 

on Yelp

10 years ago

For God sake, never ever buy from BEL Furniture, especially from 10516 Katy Fwy location. Horrible to worst service, The Manager Ronald is fraud person. I bought a sofa set, which was on sale for 1110 dollars This sofa is made of Microfibric material. Another sofa set of different fabric was also on sale for 698 dollars, I chose the microfibric one paid 1100 $ and 99 $ for delivery plus tax. I bought on 3rd September 2015 and it was delivered to my home on September 15th 2015.The delivery guys came at around 6 pm ,busy t... read more