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Bell Southpark Apartments
- Apartments
- Austin, TX
About this business
Location details
10300 S I 35, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Staff never answer the phone Outside doors have been destroyed for months and no one has fixed them Noisy neighbors and people in the parking lot walls are thin. They do not up keep the hallway area or stairs. They are filthy and covered with trash residue spider webs dirt and other things from the elements. I am not resigning because of these reasons
Business response:
We apologize for any inconvenience you may have experienced. We take your feedback seriously and will address the issues you mentioned regarding phone responsiveness and cleanliness. Our office team works 7 days a week to ensure resident issues are addressed promptly, however, property tours and in-office activity are also a part of the daily schedule, which may hinder responsiveness via phone and email. We would appreciate the opportunity to address any exterior damages, and we ask that residents please submit a maintenance... read more
Verified Renter Hi, I moved in almost 4 months ago and I absolutely hate it. Management is horrible, neighbors aren't respectful with their noise, I cannot wait to move out.
Business response:
We apologize for any inconvenience you have experienced at Bell Southpark Apartments. We take your feedback seriously and are committed to addressing any concerns you may have. Please contact our management team at (512) 292-1355 so we can work towards resolving these issues and improving your living experience. Thank you.
Verified Renter Payed extra to have upgraded appliances. Moved in and didn’t have the appliances that I was shown. When asked about it. Was told that if they work then they will not replace them. Complete bait and switch.
Business response:
We apologize for any confusion regarding the appliances at Bell Southpark Apartments. Our team strives to provide accurate information and meet the expectations of our residents. We would appreciate the opportunity to address your concerns directly. Please contact us at (512) 292-1355 so that we can work towards a resolution. Thank you.
Verified Renter I really do like it here, but the main issue I’m having is that the maintenance is so slow… I moved in 2 months ago, and nothing was cleaned before I moved in, and there is a piece of the flooring that is missing since… nothing was fixed when I moved in either... Every maintenance request has not been fulfilled Plus a lot of our neighbors really suck when it comes to picking up their dog cr*p all along the walking trail out back (there are bags and trash cans there, but still no one does it) and around the re... read more
Business response:
We apologize for the inconvenience you have experienced with our maintenance services. We strive to address all requests promptly and efficiently, and we will work to improve our response time. Regarding the cleanliness issue, we will address this with our neighbors and explore additional measures to ensure a clean environment. Thank you for bringing this to our attention.
Verified Renter Just moved to another BellSouth property. The apartment is super cozy and cute but it was not entirely ready by my move in date so, move was a bit stressful. The paint job was unacceptable. Paint drops and smudges all over the floor and sticky spots. There’s paint over everywhere- the windows, walls, door frames and counter tops. There’s no water pressure in the shower and kitchen light bulbs don’t match which is driving me insane. Water filter on fridge is old/ needs to be changed so can’t drink water or use... read more
Business response:
We apologize for the inconvenience you experienced during your move-in at Bell Southpark Apartments. We appreciate your feedback and will address the issues you mentioned regarding the paint job, water pressure, light bulbs, water filter, and maintenance service. We strive to provide a comfortable living experience and will work on improving our communication. Thank you for bringing these concerns to our attention. (512) 292-1355.
Verified Renter Communication with the leasing office has been very poor ever since we moved in. Different staff give different information - make sure you get things in writing! We waited a while before leaving a review in hopes that things would get better, but they haven't. Nothing about our experience has been smooth. There are lots of other nice communities in the area - I would suggest looking elsewhere.
Business response:
We apologize for any miscommunication or inconvenience you may have experienced. We strive to provide consistent and accurate information to all our residents. We appreciate your feedback and will work towards improving our communication processes. If there's anything specific we can address or assist you with, please contact us at (512) 292-1355.
Verified Renter Terrible place to live. Maintenance takes 2 weeks to fix anything. Hard to get a hold of office staff. Management needs to be changed because this management staff is just horrible. Hot water only last 15 or so minutes, but they won’t fix it, they just tell you that’s how it is. Better off looking elsewhere to live.
Business response:
We apologize for any inconvenience you have experienced at Bell Southpark Apartments. We strive to provide prompt and efficient maintenance services, and we apologize if there was a delay in addressing your concerns. We appreciate your feedback and will work to improve our communication with our residents. Regarding the hot water issue, we will investigate and address it promptly. Thank you for bringing this to our attention.
Verified Renter The management office never answers phone calls or emails. The gates and doors are always broken. It's takes over a month for maintenance requests. There's certain cars in particular that purposely take 2 parking spots, and the office does nothing to correct it. When I called the tow company to ask, Southpark can't even pay them so they aren't currently working for them.
Business response:
We apologize for any inconvenience you may have experienced at Bell Southpark Apartments. We strive to provide excellent customer service and are disappointed to hear about your negative experience. We are actively working on improving our communication channels and addressing maintenance requests in a timely manner. Regarding the parking issue, we will take immediate action to address it. Thank you for bringing this to our attention. If you have any further concerns, please feel free to contact us at (512) 292-1355.
Verified Renter My move in experience here has been one of the worst. Prior to moving in, I was told I would be able to see my unit before moving in to be able to take measurements. The agents continued to share with me that I would be able to see the unit and ,even up until the day before move in, I was still unable to step inside the unit or even view a pictures or video of it due to “vendors still being in the unit”. This would have been understandable if I was not promised multiple times that I would be able to view the ... read more
Business response:
We apologize for the negative experience you had at Bell Southpark Apartments. We understand your frustration with the lack of communication and cleanliness issues. We strive to provide a positive move-in experience for all our residents and we apologize for falling short in your case. We appreciate your feedback and will work on improving our communication and training processes. If you have any further concerns, please feel free to reach out to us at (512) 292-1355.
Frequently asked questions about Bell Southpark Apartments
How is Bell Southpark Apartments rated?
Bell Southpark Apartments has a 4.2 star rating with 1,828 reviews.
When is Bell Southpark Apartments open?
Bell Southpark Apartments is closed now. It will open at 1:00 p.m.