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Bell Southpark Apartments
- Apartments
- Austin, TX
About this business
Location details
10300 S I 35, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Two starts because it's cozy, but it's noisy, and unsecured. When I called for fix something they didn't come to fix. I've been waiting for more than 2 months for a repairment that they didn't even tell me something.
Business response:
Thank you for sharing your feedback. I’m pleased to hear you found the space cozy, but I’m sorry to learn about the noise issues and the delay with your repair request. Unfortunately, we couldn't locate your information with the name provided, so we are unable to identify your specific concerns. Please contact us directly at 512-292-1355 with your details so we can address your service request and resolve these issues promptly. We appreciate your patience and look forward to improving your experience.
Verified Renter I feel like I walked into a trap moving here to be honest . I was so excited to be here . After my experience , I’m so disappointed. Expressed my concerns to the office about being overcharged in utilities and that I need help with inspection because something is not right with the water in this park there should be no reason to have to pay 400$ on top of rent for water , and of course no one cares .
Business response:
I'm truly sorry to hear about your disappointing experience. It’s concerning that you’re facing issues with your utilities and that your concerns haven’t been addressed adequately. We aim to provide a supportive and responsive environment. I’d like to investigate this further to ensure we resolve the overcharging and address the water issues you’ve mentioned. Could you please reach out directly to our office with your contact information, or let us know the best way to get in touch with you? We want to make things right and ... read more
Verified Renter My experience living here hasn’t been the best. To start off, security. Left my car open one day by accident and sure enough, the next day I found my glove box compartment open and some of my things missing. Next up, noise. A group of people have been partying every week for months on the picnic/parking lot area next to my building. They’re out there until 3-4am drinking, playing loud music and even fighting. Weekdays and weekends. I’ve had to call the cops several times and also reported to the office. A pat... read more
Verified Renter It took almost 4 months to get someone from management and maintenance to respond and fix the 4 work orders dated back to March (just fixed them 5/31/24). Then they didn't even fix the broken ice maker. There is NO communication between management and tenants. The gates have been broken 3 years, choosing to renovate the gym over tenant safety and fix the gates so the vandalism stops. I will not renew my lease after being here 4 years. It's a real shame what this community has turned into. Just go read all the... read more
Business response:
Sorry for any inconvenience you have experienced at Bell Southpark Apartments. We take your feedback seriously and will work to improve our communication and maintenance response times. Please feel free to reach out to us at (512) 292-1355 with any further concerns.
Do not move here. Bad management Even after cleaning the unit, we were charged around $250. They never provided proof of damage or bill of repairs when asked. We have images and videos showing the cleaned unit. They sent it to collection agency after telling us we don't owe them and sharing the ledger copy as proof. No one answers the phone or responds to email. Walls are thin and cops are present regularly. The worst experience I have had overall. You can get a carport any time but can't cancel until the end of lease. No on... read more
Business response:
We're sorry to hear about your negative experience. We aim to ensure transparency in our billing process, and we do communicate the final bill to residents, allowing a window of time for payment. If the payment is delayed beyond this period, it may unfortunately be forwarded to collections as per our policies. As for communication channels, we acknowledge that we fell short in promptly responding to your calls and emails. This is certainly not the level of service we aim to provide, and we appreciate your feedback in this re... read more
Verified Renter The other night my car was broken into and driven into a ditch leaving it completely totaled and now without a car. I was disappointed to hear from other neighbors that their car was also taken in the lot. There are no cameras, no security and completely free access to the complex because of a lack of gate. I have seen people enter the clubhouse through the back without using a key making me notice the lack of security that we are provided. For past problems, connecting to the office is nearly impossible beca... read more
Business response:
We apologize for the inconvenience you have experienced and take your feedback seriously. We are working to address the security concerns at our complex and improve our communication with residents. Please feel free to reach out to us at (512) 292-1355 to discuss any further issues or concerns.
Verified Renter This complex used to be wonderful a few years ago until it expanded. Now I feel like they bit off more than they could chew. Maintenance doesn’t complete requests in a timely manner, apartment manager is extremely rude and unpleasant to work with, buildings are dirty, neighbors throw loud parties outside every weekend. The rest of the office staff has always been helpful and friendly though. Looking to move out as soon as my lease is up.
Business response:
We apologize for the negative experience you have had at Bell Southpark Apartments. We take your feedback seriously and will work to address the issues you have mentioned. Please contact us at (512) 292-1355 to discuss your concerns further.
Verified Renter Terrible management. Maintenance takes forever. Walls are super thin. Gates are never closed and when they are, the key fob never works. No one ever answers at the office
Business response:
We apologize for the inconvenience you have experienced at Bell Southpark Apartments. We will address the issues with management, maintenance, and the gate access promptly. Please feel free to contact us at (512) 292-1355 to discuss any further concerns you may have.
Verified Renter This place has no hot water in the shower after 10 minutes. The office staff doesn’t seem to care about their tenants unless you are there pay pay extra money on stupid stuff that you shouldn’t have to be paying for. Maintainer crew takes weeks to fix issue to only tell you that, that is something you must repair or replace yourself and not apartment responsibility.
Business response:
We apologize for the inconvenience you have experienced at Bell Southpark Apartments. Please contact us at (512) 292-1355 so we can address your concerns and work towards improving your experience as a tenant.
Frequently asked questions about Bell Southpark Apartments
How is Bell Southpark Apartments rated?
Bell Southpark Apartments has a 4.2 star rating with 1,828 reviews.
When is Bell Southpark Apartments open?
Bell Southpark Apartments is closed now. It will open at 1:00 p.m.