This profile has been claimed by the business owner or representative.
Bettini Restaurant
- Restaurants
- Edgartown, MA
About this business
Location details
131 N Water St, Harbor View Hotel, Edgartown, MA, 02539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 10:30 a.m. | |
| Wed | 7:00 a.m. to 10:30 a.m. | |
| Thu | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 2:00 p.m. 5:30 p.m. to 9:00 p.m. |
Plainly prepared fish with sides tasting cold and reheated. Salad and chowder were good. Expected higher level of food for pricing and ratings. Would not return. Many other Edgartown options that were amazing during stay.
Plainly prepared fish with sides tasting cold and reheated. Salad and chowder were good. Expected higher level of food for pricing and ratings. Would not return. Many other Edgartown options that were amazing during stay.
Service was extremely slow. We had an 8:30 PM reservation and had to wait 45 minutes to be seated. The staff's excuse was that they were delayed or backed up. Totally unacceptable. The food was also subpar; definitely expected better service and food. Nice place though.
Business response:
Hello, Thank you for taking the time to share your feedback with us. We apologize for the delay in seating you despite your reservation and understand your frustration with the slow service. We strive to provide a seamless and enjoyable dining experience for all our guests, and we regret that we fell short of your expectations. Your comments about the food are also noted, and we appreciate your honesty. We are constantly working to improve our service and quality of food, and your feedback will be shared with our team for fu... read more
So it was my sisters bday and we were staying at the hotel. The inside is very pretty with nautical themes of dark blues and pops of reds. There are nice windows where you can see the beautiful landscape of the harbor or couples sipping wine in picturesque rocking chairs. Our family got all dressed up and excited to celebrate my sisters bday. I called in advance and the hotel called again to confirm it was her bday and that they knew how to spell her name. It is an expensive restaurant. We started with drinks which were grea... read more
Business response:
Hello Kate, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We appreciate your insights on the food and service provided. We apologize for the shortcomings in the food quality, issues with service, and the lack of prompt and apologetic response from the staff. We understand how important celebrations are and we are truly sorry that your sister’s birthday was not acknowledged or celebrated in a special way as expected. We hope you will give us another chance to pr... read more
Our entrees lacked flavor Lamb chops were a bit undercooked Very welcoming atmosphere
Great view and ambience/decor. Service was horrible. They brought out the wrong entrees and then argued with us about what we ordered. Then had to wait 20 mins for last entree which they brought in a take out box. Just ate it at the table out of the take out box. For the high prices, service was unacceptable
Business response:
Hello, We are very sorry to hear about your disappointing dining experience. We appreciate your compliment on the view and ambiance. but it is clear our service fell far short of expectations. We apologize for the mix-up with your order and subsequent delay. This is not the level of service we aim to provide, and we will address these issues with our team immediately. Thank you for bringing this to our attention, and we hope you will give us another chance to make things right. Best regards, Khalid Essobh Director of Food an... read more
Poorly conceived and overly ambitious restaurant, unworthy of the description of fine dining. From the awkward reception to the unprofessional service—all three course were placed on the table incorrectly—to the inedible fois gras, overcooked steak and not quite right dessert, it was a big disappointment. Weird, unfocused menu—admirably small, although two desserts plus ice cream seems too small—and terrible types of pasta, which they boast are house made. Lack of leadership, training, supervision and hospitality. Absolutely... read more
Business response:
Hello, We are deeply sorry to hear about your disappointment experience at our restaurant. We value your feedback and will address the issues you raised with our team to ensure improvements are made. We apologize for the shortcomings in service, food quality, and overall dining experience. Your comments will help us strive for better training and service standards. Thank you again for your feedback! Khalid Essobh Director of Food and Beverage
Food is very much under whelming in terms of taste. We had ordered a variety of items, fish, pasta, veggies and they were all significantly lacking in flavor. The gnocchi are not made fresh and the sauce is not cohesive to complement them. The clam chowder and endive salad were pleasant. The cocktails were decent however the wine selection by glass is disappointing. They don't appear to have a sommelier as their selection of wines didn't have much thought and not matched to the cuisine. To be housed in a 5 star hotel and com... read more
We waited over 45 minutes past our reservation to be seated. Poorly handled by the manager. Most of the table service help couldn't speak English. Food is very expensive.
Business response:
Hello David, I’m Sorry to hear about your experience. We apologize for the inconvenience caused by the delay in seating and the language barrier with the service staff. We will address these issues internally to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to make it right in the future. Khalid Essobh Director of Food and Beverage
Frequently asked questions about Bettini Restaurant
How is Bettini Restaurant rated?
Bettini Restaurant has a 4.5 star rating with 1,833 reviews.
When is Bettini Restaurant open?
Bettini Restaurant is closed now. It will open at 5:30 p.m.