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Bettini Restaurant
- Restaurants
- Edgartown, MA
About this business
Location details
131 N Water St, Harbor View Hotel, Edgartown, MA, 02539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 10:30 a.m. | |
| Wed | 7:00 a.m. to 10:30 a.m. | |
| Thu | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 2:00 p.m. 5:30 p.m. to 9:00 p.m. |
I ordered a snail filet mignon that tasted awful. I don’t believe it was beef. It had a wild flavor and tasted like liver.
Business response:
Thank you for bringing this to our attention. I’m very sorry to hear that your filet mignon did not meet expectations. I would like to clarify that the dish served was indeed a filet mignon. May I ask if this concern was brought to the attention of your server or a member of our management team during your visit? I have asked our Director of Food & Beverage to reach out to you directly to gather more information and better understand what may have occurred. We appreciate your feedback and take it seriously, as it helps us im... read more
Had a reservation with my 2 grandchildren. Was disappointed. Service was slow. waited 15 minutes for Shirley Temples. I have been to Tea’s before, NYC and London. The sandwiches at the Harborview were very small. Each guest usually has their own pot for tea . The waitress brought a cup of hot water when my granddaughter wanted tea. On the bottom tier were 3 large scones. (Smaller size would have looked better) I found the experience disappointing for the Harborview.
I was so disappointed in the Holiday Tea. I invited five friends from off island and was truly embarrassed by the small amount of food, slow service, and lukewarm water for our tea. One friend, from England, summed it up best by saying they just didn’t know what they were doing. So disappointed.
This experience was not the best- but it was High Tea - a one time event and I think they could learn a bit from the days events.
This dining experience was horrific! Poorly trained staff, with arrogant, insensitive management, and bizarre chef preparations. So disappointing, especially when the interior design and location are so spectacular! We heard that the Harbor View Hotel recently “outsourced” the restaurant management. Unfortunately, the hotel’s reputation takes a huge hit with that decision. Will NEVER return!
I rarely leave reviews, but I felt compelled after this experience. For a restaurant with such a high price tag, we expected exceptional service and at least a basic level of attentiveness. Unfortunately, it was the complete opposite. The table service was some of the worst we’ve ever had—slow and inattentive. We were left waiting far too long to even get water. There was always a wall of waiters just standing around but they clearly don’t have the proper training of impeccable customer service. We had to flag someone down t... read more
excellent cocktails enjoyed on front porch while waited for table. That is where the good ended. Had made a reservation for a late dinner, held with a deposit. Still got a call asking to confirm and when called back nobody answered, no voice mail. Did arrive early and told could not be seated early so had the good cocktails outside. When looked in restaurant and saw fairly empty, when to hostess and they did seat us. However, even though empty, the two of us were sat in the back in a booth for 6 vs. the nice tables for two n... read more
The food was excellent and our server was very good too. This is our third dinner at Bettini this summer and it has long been one of our favorites on the island. So, we were shocked when a DJ began blasting music into the room at 8:30 pm. We have never had this experience at Bettini. We consider Bettini to be a fine dining experience. It is not a casual restaurant or a bar. We expect to be able to talk to our companions at our table. Nowhere on Open Table were we informed of the presence of a DJ at 8:30 pm. That is still ful... read more
Business response:
Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the food and service, and that Bettini has been a favorite of yours this summer. However, I sincerely apologize for the disruption caused by the DJ, and that it impacted your dining experience. Your concerns about timing and communication are completely understandable, and we will take them to heart to ensure we provide the fine dining experience our guests expect. We appreciate your candid feedback and hope we’ll have the opportunity to welco... read more
Food wasnt good at all. Waitress recommended a fish & couldnt even take a bite it was awful. Wouldnt recommend to anyone that wants to eat, just drinks.
Business response:
Thank you for sharing your feedback. I’m very sorry to hear that your dining experience did not meet your expectations, especially regarding the fish dish recommended by our waitress. This is certainly not the standard we aim to provide. We appreciate you bringing this to our attention, and we would welcome the opportunity to make things right should you consider dining with us again. Your satisfaction is important to us, and we hope to restore your confidence in our restaurant. Warm regards, Jim Heywood Resort Manager
Frequently asked questions about Bettini Restaurant
How is Bettini Restaurant rated?
Bettini Restaurant has a 4.5 star rating with 2,090 reviews.
When is Bettini Restaurant open?
Bettini Restaurant is closed now. It will open at 5:30 p.m.