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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Updated review: To Big Bully's credit they came back and addressed all my concerns. See updated pictures. Although the process has been rough and the communication has been a challenge, the company stood by their word and completed my project to my satisfaction. David had the crew come back and he took pride in fixing all the errors and made sure I was happy in the end. The end results deserve 5 stars but due to the entire process I rated them 3 stars.
Business response:
Hi Jayme, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. Our team is currently reviewing the details, and we’ll be in touch to ensure the remaining items are addressed and your project is completed to your satisfaction. -The Big Bully Turf Family!
In all relationships, personal or business, communication is the key to success. That being said, this review would be entirely different had the communication been better between all parties involved from the beginning. I don't think there's anything seriously wrong with the company, just that the communication could be improved. What's discussed and promised by the salesperson when the contract is signed, does not seem to be conveyed accurately to the contracted workers doing the job. Part of the problem is that the salesp... read more
Business response:
Thank you for your honest feedback and for giving us the opportunity to make things right. We truly appreciate your patience throughout the process and are glad to hear you're happy with the final result. We'll definitely take your comments about communication to heart as we continue to improve. And we’ll be sure to pass along your kind words to Britney! - The Big Bully Family!
We are very pleased with Big Bully Turf. They brought my vision to life. Our backyard was all dirt and a mess. The old owners had a huge garden. When we bought the home I saw what it could be and BBT brought it to life! This is life changing for our family and we are very pleased.
Business response:
Thank you so much for your thoughtful review! We're honored to have played a part in bringing your vision for your backyard to life. Transforming a space that’s meaningful to your family is exactly why we do what we do. It’s incredibly rewarding to hear that the change has had such a positive impact. Thank you for choosing Big Bully Turf—we truly appreciate your trust and support!
I had Big Bully Turf come out to replace 11 year old turf that I had. Lauren, the sales rep, was knowledgeable and provided me with all the info I needed. Looking at their turf vs. the turf i see elsewhere made it a no brainer. The removal and replacement took 3 days, which was amazing for over 2000 sq ft. The install crew was very professional, clean and did a great job in the Poway heat. I like this turf so much better than what I had before, even comparing it to when it was new. I recommend at least a conversation, I b... read more
Business response:
Thank you so much for the kind and detailed review! We’re so glad you’re happy with your new turf and that the quality stood out to you. Lauren will be thrilled to hear your feedback—she takes great pride in making sure our customers feel informed and confident. We’re also proud of our install crew for working hard (especially in that Poway heat!) to deliver great results. We truly appreciate your recommendation and are grateful you chose Big Bully Turf for your upgrade!
I would highly recommend Big Bully Turf. I got three different quotes before choosing and found BBT to be of the best quality. From start to finish I was kept informed, updated and checked in on. Quentin my design rep, walked me through various options for my front & back yard. He explained the differences in types of turf, those of others and BBT's. He also stopped by to check on the work in progress. The crew was on-time everyday! Titto, the foreman for my job was very pleasant and knowledgeable. He answered all m... read more
Business response:
Thank you so much for taking the time to share your experience with Big Bully Turf. We truly appreciate your thoughtful and detailed review! We’re thrilled to hear that our team — Quentin, Titto, Brittany, and the crew — exceeded your expectations. It means a lot to us that you felt informed, supported, and valued throughout your project. We take pride in providing high-quality service and are glad it showed every step of the way. Your recommendation is one of the best compliments we could receive. On behalf of everyone at B... read more
The company is great. Dont trust the haters and poor reviews. Remember ANYONE, not real customers can post. Lauren was wonderful with setting up the appointment, design, turf selection and even helped me design specific areas I wanted to do. Knowing that I will be adding an ADU in the future, we designated the area where I wanted turf and pavers inlays. Brittany the project manager was also great. She was there at the start of the work, walked me through the care instructions, warranty, and made sure the project was good bef... read more
Business response:
Thank you so much for the amazing review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Lauren and Brittany took great care of you—from planning and design to installation and beyond. Our team works hard to make sure every detail is just right, especially when future plans like an ADU are in the mix. It means a lot to us that you noticed the continued follow-up and support. Thank you again for your trust in Big Bully San Diego and for recommending us so highly!
From start to finish - over a year in the making as new home owners - Lucas has been exceptional. He never gave up on helping us bring this project to life and always looked at ways to get us to a "yes" instead of accepting "no." His professionalism, patience, and follow-through turned a long-standing vision into reality. What was once just a plan and underutilized space is now a beautiful, functional space where my family can create lasting memories for years to come. We're truly grateful for his commitment and care every s... read more
Business response:
Thank you so much for the incredible review, Melinda! We’re thrilled to hear that Lucas was such a strong partner throughout your journey — his dedication and determination to find solutions truly shine in stories like yours. We’re honored to have helped transform your space into something special for your family to enjoy for years to come.
We've seen their ads during every Padres game and we decided to give them a call to take advantage of their 33% off Memorial Day deal. Maverick was our sales person. Once we booked a date the whole job took 4 days. Freddy and his crew did an excellent job. I really appreciated him clarifying our vision every step of the way. His attention to detail was unmatched. The lemon tree is not in the center of the path so one of the crew members recommended a design change to do a zig zag walking path and it came out so well!! They a... read more
Business response:
Thank you so much for the thoughtful review, Marissa! We love hearing how Maverick, Freddy, and the crew brought your vision to life — especially that creative zig-zag path around the lemon tree! It's those small design touches that make a big difference. We’re so glad you chose to work with us and appreciate your kind words about our quality. Enjoy your beautiful new yard!
My family is loving our new back yard and it's such a great investment to spend time outside... when the kids get home they are now heading to the back yard to play instead of straight to a screen. We shopped around for the best looking grass and best feel and Big Bully Turf was batter than the other samples we looked at. We also a had a great experience with Jason and he gave us a few awesome designs to work with, the team got us scheduled fast and the turf was installed on time. I would recommend Big Bully turf, than... read more
Business response:
Thank you so much, Jon! We truly appreciate your 5-star review. We're thrilled to hear you had a great experience with Jason and the team—he takes pride in making sure every project runs smoothly. It means a lot to know you're happy with the results. Enjoy your new turf, and if you ever need anything, we’re just a call away!
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 590 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.