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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Update: after posting on yelp i heard from the company and they processed our refund and explained their customer service folks I was taking to were AI. I'm not sure what process is in place to escalate issues reported to customer service to resolution, but yelp reviews seem to get attention. I'm glad we received our deposit back. Their product looked great and I look forward to seeing how they support customers going forward. We eventually want to get turf and would reconsider them if their customer service is tightened up.... read more
I highly recommend Big Bully Turf! It was great working with Anthony Saadatirad in getting our front lawn replaced with artificial turf. He was personable, friendly and always responded immediately upon text or call. We are very happy with the quality of the job, workmanship and the turf itself is fantastic! It's durable, looks like natural grass and overall excellent value for your money. I wouldn't hesitate calling them again if we need more grass around the house replaced. Thank you Anthony and Big Bully Turf, it ... read more
Business response:
Thank you, Riz. We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with Anthony. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. Enjoy your transformed yard and welcome to the Big Bully Turf family!
This is an update to a previous review I left. After my problems reached the right people, Bryan and David got my turf fixed and looking good within the next day. I truly believe the communication is the weak link, but the product and crew that do the work are very good.
Business response:
Hi Bridget. Thank you for your updated review. We are thrilled to hear that our team exceeded your expectations. Big Bully Turf strives to provide the best customer service and quality products. We are so pleased that we hit the mark with you. Welcome to the family!
Excellent workmanship. I'm very happy with the finished product. No more gophers. They had destroyed my grass lawn. The wire mesh installed beneath the turf will make sure they don't bore anymore holes in my yard.
Business response:
Hi Peter. Thank you for the five star rating, we truly appreciate it. We are pleased that we we could help you with those pesky gophers! Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. Enjoy your transformed yard and welcome to the Big Bully Turf family!
After my initial unsatisfactory review, Bryan, VP of Operations at Big Bully Turf, personally reached out to make things right. It was clear that it was important to him that my husband and I were truly happy with the outcome. The product itself is beautiful and of great quality. The care, attention, and generosity we received from the entire team really showed how much they value their customers. Their integrity was evident throughout the entire process. The crew was skillful, respectful, and did an excellent job, always m... read more
Business response:
Response to updated review 10/6/24 Thank you for taking the time to update your review, Sarah! We’re thrilled to hear about your improved experience with us. Your feedback is valuable and we’re glad we could address the concerns you first expressed in your review. It’s customers like you who inspire us to keep striving for excellence. Enjoy your beautiful transformed yard and welcome tot he Big Bully Turf family! Response to original review 9/27/24 Thank you, Sarah, for bringing our attention to the experience that you've... read more
I am very happy with the final product. However they need to work on communicating with the customer. Example email, text or call customer to confirm a day prior installation and be on time. The other thing is you pay for the material and you should be asked if you want the left over. They took a 8x16 piece of turf that I could have used elsewhere. If i wasn't for these to issues I would have given 5 stars.
Business response:
Hi Hector. We are disappointed that we did not exceed your expectations. We created Big Bully Turf because we knew we could do better. We are happy to discuss your concerns. Please give us a call at 888.533.2165.
This company has quality products and people! Darin and our PM Alex communicated with us on a regular basis and never hesitated to get back to me! Even the working crew was top notch and listened to my every need! So happy with our yard and investment! You guys Rock!!!!
Business response:
What a nice five-star review, Brenda! Thanks so much for this, and thank you for choosing Big Bully Turf as your artificial turf contractor. We love hearing from our customers that our team members exemplify our core values and that your experience was so positive. It has been our pleasure working with you and giving you the yard remodel you had hoped for.
Although I was originally upset with this company and left an unfavorable review they redimed themselves when the job was done. The instilation crew who showed up the next day did an extraordinary job. Very need clean and professional. I am also impressed with management team who reached out to make sure I was satisfied. In the end I would recommend this company. The final product looks fantastic.
Business response:
9/27/24 Updated review response Hi Carmine. Thank you for taking the time to update your review. We’re thrilled to hear about your improved experience with us. Your feedback is valuable and we’re glad our team exceeded your expectations. Enjoy your transformed yard and welcome to the Big Bully Turf family! 9/23/24 Original Response Carmine, it concerns us to hear about the unfortunate experience you had with our team. We would like to see this resolved. Please give us a call at 619-272-7450 or send us a private message s... read more
We LOVE our turf!! Our experience started off rocky with a couple estimate appointments that no-one showed up to but by the 4th appointment Anthony showed up and was great to work with! He answered all of our questions and remained in communication with us through the entire process. Diego and his team did an amazing job on the install even with a few set backs they finished a 5 day install in 4 days! We would definitely recommend Big Bully Turf!
Business response:
Daja, do you know what Big Bully Turf loves? We love to make our amazing customers happy by providing them with beautiful, artificial turf remodels like yours. Thank you for letting us prove ourselves and for sharing these amazing photos of your new backyard oasis. Mostly, thank you for being our customer and for your high praise! Welcome to the Big Bully Turf family!
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 555 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open at 8:00 a.m.