This profile has been claimed by the business owner or representative.
Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I want to commend Big Bully Turf. We were told that the company is founded on the idea of providing service that is above and beyond what large companies typically offer. We found this to be the case when we needed to change our plans and postpone, possibly cancel, our yard renovation. Consistent with what we had been told, Big Bull Turf made an exception and accommodated our needs, refunding our deposit. We appreciate their integrity and willingness to provide great service.
Business response:
Thank you, Bill! It's so inspiring to the entire, Big Bully Turf team to know we've earned another satisfied customer. We truly appreciate your business and your five-star review! We trust your beautiful, new, turf yard brings you many years of enjoyment with your friends and family!
The crew leader Humberto and project manager Alex did a fantastic job. Loved the attention to detail both in the installation and the cleanup.
Business response:
Dale, your five-star review is truly appreciated! Thank you for sharing the positive experience you've had during your yard improvement project. We're proud to hear our Design Specialists, our installation crew, and our Project Managers here at Big Bully Turf did another fantastic job for another fantastic customer!
Wow wow wow! What a great job! We need this for the side part of our yard! Heriberto is very professional! Great company!
Business response:
Thank you for your five-star review Fields! Your stress-free turf installation and positive experience with the Big Bully Turf team is exactly the sort of customer satisfaction goal we strive for! We hope your puppy enjoys their new turf and you enjoy the upgrade to your side yard.
Updating our review of Big Bully Turf based on our experience with Bryan, the VP. We were escalated to Bryan by customer service to have our issues addressed. After going back and forth with Bryan about what was a fair reimbursement for our water bill, I was able to explain the issues we have had with their customer service. Once he was aware that I was not just trying to scam some money from them, he was understanding and validating of my feelings about the situation and took responsibility on behalf of the company for the ... read more
Steven came to our property today to discuss turf landscape ideas. We haven't booked services but if we do move forward with the project this will be the company we do so! He was great at explaining all the options and materials. The quote was fair and a discount was applied. We didn't commit to anything on the spot and I appreciate that Steven wasn't a pushy salesman. He gave me a lot to think about from an honest perspective which I can appreciate.
Business response:
Thank you, Amy. We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with Steven. We look forward to working with you and welcome you to the Big Bully Turf family.
The front yard project was scheduled for two days, Thursday and Friday. On the second day, due to a miscalculation on the turf, work was halted. It was 3/4 completed. We were disappointed that they couldn't continue the project until next Wednesday. Reason for a 4-star review. All in all, Hector and his crew did a great job. He was easy to work with and open to our ideas as well as we were open to his. When the project was finally done two weeks ago, Alex, the project manager, did a final walk through with us. He added a few... read more
Business response:
Shirlyn, we believe our customers deserve the best care. Thank you for bringing this to our attention. We are glad to hear that Hector did a great installation. Thank you for choosing Big Bully Turf!
We had Quentin come to provide the inital quote. He is knowledgeable about the product and was able to explain the quality of the product and the work they provide. I had other quotes, but we decided the quality, warranty and other details of bully turf was a better fit for us. Looking forward to starting our project.
Business response:
Brandi, we are so happy to hear how helpful Quentin was with your consultation! We are excited to getting your project started, thank you for choosing Big Bully Turf!
Just couldn't make my mine up about my what to do with my yard and call Big Bully Turf up and the sent Lucas the sale rep out to my home and from their I was so excited about all the options to pic from for hardscape and the color choice and of course Lucas made me and my husband feel really good about the choice we choose the work and team Lucas sent out and did an amazing job down to the close of the job I will recommend doing business with big bully turf and thanks to Lucas and the office staff for making this a great exp... read more
Business response:
Hi Homer! Our team thanks you for sharing your beautiful pictures and for the 5-star rating! It's great to learn that Lucas made you feel good about the choice you made. We appreciate your recommendation. It means the world to us. Welcome to the Big Bully Turf family!
Best Turf EVER! Dog people-friendly super soft. Durable nicest Turf my dogs have ever peed on. They absolutely love it. Four Huskies can do a lot to grass or turf. Just her stands the test of time my dogs live on this stuff
Business response:
Steve you made our day! It's customers like you that make our work so rewarding. We love the pic and more importantly, we are thrilled that your 4 huskies love it! Awwwh. Thanks for trusting us with your turf project and welcome to the Big Bully Turf fami!!
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 555 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open at 8:00 a.m.