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Big Jim's BBQ, Burgers & Pizza
- Restaurants
- Hilton Head Island, SC
About this business
Location details
7 Trent Jones Ln, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Terrible service and barely average food. It's like the bartender wasn't even listening!!! Brought the wrong draft beer. We ordered takeout and it was completely wrong! Everyone was hungry and ate, so I did too even though I didn't get what I ordered. When I called to ask for restitution, she asked if I could bring back the order! And ruin everyone's dinner after we just drove 12 hours?! I asked to speak to a manager and she said none was on duty... most likely a lie to save herself. A totally disappointing beginning... read more
Don't order online. Their online orders do not work. Felt bad for staff, but if you know it does not work then take it off your website. Pizza less than average. Patio had a nice view.
I was repulsed at the service at Big Jim this evening. They act as though I wasn't there at 6 . Because it was not crowded and there were plenty of college age servers! When I walked in I was given the stink face by the servers behind the bar talking with each other. I observed it was seat yourself so I sat down outside beside the door. After 10 minutes of waiting I went to as the bartender how to get service? This mean bad attitude older woman waved her hand and said go back out there (patio), someone will get your order. I... read more
Place was below average. Had fried chicken and ribs-both just okay. There is better in HHI. The benefit is that it is in Palmetto Dunes, so very convenient if you don't feel like driving.
Business response:
Hello Barry and thank you for the feedback. We certainly apologize that you did not have a 5-star experience with us, but would love to have you back so we can prove that we are better than that. Please join us again in the future so hopefully we can win you back! Thank you.
We ended up at Big Jim's based on location and the fact that were able to quickly accommodate our party of 6 at the last minute. I was skeptical because of some of the reviews, but I'm glad that we gave it a shot! Big Jim's is located at Palmetto Dunes and is set overlooking a golf course. It's a pretty cool view. There is both indoor and outdoor seating, we sat outdoors. The golf course pro shop is right next to Big Jim's, so we took the kids in there to look around for a few minutes while we waited for our meals. The Pro S... read more
Enjoyed our breakfast! Liz was able to get us a rack of ribs heated up for breakfast! They didn't disappoint! Thanks Liz!
Very convenient to the Marriott Resort. It's an easy walk. Great outdoor space overlooking driving range and greens. There are decent menu options. Our food was warm or room temperatures at best. It could have been because we arrived about 7:30ish for dinner. I think it would have been a better experience had the food been served hot. Service was good but they never asked "how's everything". The collards were good even though they were only room temperature. Just make sure you tell them you expect "hot" food when ordering.
Not sure why this place is even open besides golfers that are desperate for food. If you are vegetarian I wouldn't recommend going at all. Heck, I am not vegetarian and you couldn't pay me to go back. The sweet potato fries have no sweet potato inside it. We didn't even eat them ,so gross like eating fried lard. The atmosphere is very boring except watching golfers. The liquor list is very limited- bottom of shelf.
Came by to grab a bite to eat, after a long day of work I was hoping to have a great experience. When I walked in I asked the bartender where to sit, and possibly order a drink but the bartender seemed to not even want to deal with me. I sat down, placed my order, and after an hour and fifteen minutes I received my burger. Halfway through the burger I realized that one half was medium rare and the other was well done. The fries also seemed as if they came out of an easy bake oven and had a hint of citrus which is not what on... read more
Business response:
Hello Gabe. Thank you for your feedback as it seems your recent visit with us was not as satisfactory as expected. We certainly apologize for the ticket time and the inconsistency with your order. If you would, please reach out to Tyler at 843-686-9146 at your earliest convenience so we may discuss further and hopefully make things right with you. Thank you again for your feedback and we look forward to hearing back from you.
Frequently asked questions about Big Jim's BBQ, Burgers & Pizza
How is Big Jim's BBQ, Burgers & Pizza rated?
Big Jim's BBQ, Burgers & Pizza has a 4 star rating with 635 reviews.
When is Big Jim's BBQ, Burgers & Pizza open?
Big Jim's BBQ, Burgers & Pizza is open now. It will close at 9:00 p.m.