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Birdey
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Extortion of small business. Listing duplicate negative reviews and omitting positive reviews to intimidate businesses and blackmailing them to pay them for corrections.
BirdEye claims they are the #1 software for businesses to "drive your customers to become your marketing engine" I was introduced to BirdEye by Chris from Local Search For Dentist (which I do not recommend either and that will be in another post). So Chris is a high pressure salesman that wanted to earn my trust by setting me up on either a monthly or 6 month contract with BirdEye. Guess what, either option would have costed the same. I reached out to Dr Len Tau, General Manager of BirdEye, to ask about if what Chris stat... read more
I just wanted to inform you that during our "call" that Nina S.and a man were discussing potential clients and made a disparaging comment about the type of work my company does. I had connected into the call and they were speaking freely as if they had forgotten they had a meeting arranged. I want to note that the man was the one making most of the comments. I want you to know how incredibly unprofessional that behavior was. It completely turned me off of any potential partnerships and I will not recommend your company to an... read more
Unacceptable service. Unbusiness like.
Terrible experience with (Sarah) customer service. They present a "hard sell" with no follow through. I feel like they stole my money. Getting a refund has been almost impossible.
Will not even fix their own bad listing without wanting compensated
Bird eye posted reviews of businesses have no merit. Along with some correct reviews, they also include or produce fake one star reviews and removed reviews for TOS which were previously listed from more credible sites.
I actually wrote a long review but it didn't get posted for some reason. Not repeating it.b
I wonder if this review will ever make it on the site. It is a one star review because I've received 6 emails from birdeye, with false info about how I have only review on the internet, I should be worried about my competitors, and basically trying to scare me about the vulnerability of my business. I have 5 star reviews on Google, Yelp, TripAdvisor, Yahoo, Facebook, etc. There are 14 reviews on Google alone. "Sarah", a fictitious person according to the Birdeye personnel I talked to, keeps on sending them no matter what I e... read more
Frequently asked questions about Birdey
How is Birdey rated?
Birdey has a 4.7 star rating with 5,676 reviews.
When is Birdey open?
Birdey is open now. It will close at 6:00 p.m.