Our reviews
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4.9
7447 reviews73 reviews have no rating
- j
Good experience. Good customer support. Pros: HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good. Cons: The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected. Overall: Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.
- j
- s
Very helpful!
- p
Praveen went above and beyond today with his immediate assistance and resolution. Thank you!
- b
I needed to update my email/phone info and they did it today in just a second! :)
- s
He knew exactly how to fix the problem.
- c
I always enjoy working with Himanshu. He is very friendly, knowledgeable, and quick in resolving my issues. He also makes sure to follow up to see if there are any other issues with which he can helph.
- k
Ankur was very flexible with my difficult schedule. Thank you!
- r
I was able to get an explanation of what was happening and why, which I could pass along to my team so everyone knew what was up.
- b
Birdeye is a great service! Staff are all helpful and respond quickly.
- k
Best company around they help you with any issue much better than any other company around this is the next texting platform for business texting thank you guys so much
- e
Agent went out of his way to be sure my profile was setup correctly.
- s
Himanshu is wonderful. Always helpful. Great support person
- k
Quick and easy solution!
- a
The representative was very helpful and polite.
- m
OJ was great. I would like to talk to her anytime
- j
fast and efficient
- j
fast and efficient
- j
Fast and efficient
- j
fast and efficient
- r
Smartest, most competent group I've worked with.
- a
Very helpful customer service. Always go above and beyond when I need help!
- m
In addition to always being on time, and listening to what my concerns, Deepty took the time to train me in all of the ways that Birdeye can help my business with social media. I look forward to writing another review once my campaign begins.
- j
Sumeet did a great job!
- g
Was super quick and effective. I didn't have to do anything but submit the request and this was a long standing issue, so the fix is much appreciated.