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Black Bear Diner Fernley
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:00 p.m. | |
| Tue | 6:30 a.m. to 9:00 p.m. | |
| Wed | 6:30 a.m. to 9:00 p.m. | |
| Thu | 6:30 a.m. to 9:00 p.m. | |
| Fri | 6:30 a.m. to 9:00 p.m. | |
| Sat | 6:30 a.m. to 9:00 p.m. | |
| Sun | 6:30 a.m. to 9:00 p.m. |
our waiter took forever to come to our table. When he did he took our drink order and our food order. Then it took another 10 mins to tea & coffee to our table. The waiter was lazy & forgetful and it wasn't even busy.
was set at the booth across from the counter. was told someone will be right with me. 20 minutes later I was told the same thing. 25 minutes, still no water, no service. I watched people brought in 10 minutes after me, eating their breakfast. so I got up and left. I guess the money is at tables with more than just one person. I eat at Black bears all over as a trucker. this is the worst I've been treated!
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com Steven Martin we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this ... read more
holiday ham meal was garbage. no green beans either. who wants broccoli and carrots. did not eat would not recommend
Business response:
Thank you for providing your feedback and letting us know about this issue, Denny. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information, a good number to contact you, and the diner this is about to: info@blackbeardiner.com
I ordered take out today because I medically can't wear a mask (which is in the guidelines by the way!) and had a bunch of team members freak out on the employee trying to get me my food and myself. It was very disappointing to be discriminated against. Also I am very sad the hashbrowns have changed. Not nearly as good as they used to be with the big ones. Unfortunately I doubt I will be back after the treatment today.
Business response:
Marria Jacobson , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, a good number to contact you and a manager will be back in touch with you very soon.
February 25th 2020 we came to eat the the black bear diner in Fernley NV. The host sat us and got our drinks but after sitting at the table for 35 minutes a server never came to our table. We even stopped someone and told them that we was ready to order. I’m highly upset and very disappointed because the server walk to the back and asked another couple how they were doing but never acknowledged us. We got seated in the back of the restaurant when they had plenty of open tables. Sent from my iPhone
Business response:
Hi Chelsea, we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: fernley@blackbeardiner.com with some details about your visit I can also be reached at 775-835-8512. Thank you Miguel Hernandez
what the hell Black Bear, you cant give someone a cold boiled egg! You do not have a cook in the place!
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Waited an hour and 10 minutes for food before deciding to leave. Glad they made sure to charge me for my drinks, though!
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeremy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - my manager would like to address this personally.
Ordered a rib eye steak and salad the steak was dry and it had so much gristle that when I was done I had a whole plate of gristle and fat and very over cooked meat. Also the blue cheese dressing was watered down like someone was trying to make it stretch. It would be nice if I could get a free meal. And definitely stay away from the steaks.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Frequently asked questions about Black Bear Diner Fernley
How is Black Bear Diner Fernley rated?
Black Bear Diner Fernley has a 4.1 star rating with 3,698 reviews.
When is Black Bear Diner Fernley open?
Black Bear Diner Fernley is open now. It will close at 9:00 p.m.