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Black Bear Diner Independence
- Restaurants
- Independence, MO
About this business
Location details
4053 S Little Blue Parkway, Independence, MO, 64057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Slow service. This location has open for only two weeks and is already filthy.
Business response:
Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
The server was great but very disappointing food. The burger tasted like a frozen patty and my husband’s tri tips didn’t resemble tri tips, looked like and tasted like not very good brisket.
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
on a Sunday they were out of chicken and chicken fried steak. the waitress didn't check on us but once. I literally had to go ask for our refills on our drinks. we were there for 1 hour. Our first and last time there. My father in law didn't like the biscuits and gravy. Where I like crispy hashbrowns...... these were freaking crunchy.
Business response:
Tammy , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
We were there for breakfast. I ordered biscuit and gravy. I could see the orders coming out and noticed one sitting there for quite sometime and, of course, it was mine. Arrived cold and sent it back. My recommendation would be as follows: Leave biscuit as is -- do not put gravy one it. Gravy should come on the side. Then I could open the biscuit and put gravy on it. My husband's breakfast was Luke-warm. He did not send it back. His hash browns could not be picked up with his fork. Coffee cup was dirty and had to be... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
RecommendedThis was there 1st Fri night, opened Monday of this week, so there was some normal 1st week opening problems we waited 50 min to get in then after Linda ordered her Prime Rib they came out and said totally sold out so she had chicken fried steak( was very good) I had all you can eat fish was so so probably won’t order it again, I’m not sure our bill was correct after changing from prime rib to the chicken fried steak so much confusion at check out just paid and left. This sounds bad but we will go back understand 1st week is... read more
Took over an hour and food was burned! On a plus side the manager ended up comping the whole meal. Hoping they work things out and things get better. The restaurant looks amazing!
Business response:
Thank you for providing your feedback and letting us know about this issue, Michelle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information; like how to contact you, and the diner this is about to: info@blackbeardiner.com
I recognize that this location just opened, but the service was terrible! Was there 2 hours, nothing we ordered came out correctly, the staff made NO effort to remedy the situation. DO NOT waste your time here!!!!
Business response:
Amy Cox , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
Gave it 2 chances now. Poor service both times. My son had a hair in his gravy.
Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
I will give this place a second chance because they just opened, but sirloin was dry, tips were dry. Both overcooked but still arrived at table cold. General manager did offer to correct issue but I chose to eat elsewhere that night. After a few weeks hopefully they will get the kinks worked out and I will be able to recommend. BTW cornbread was the best, veggies and baked potato tasted very good but not warm.
Business response:
Rick , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
Frequently asked questions about Black Bear Diner Independence
How is Black Bear Diner Independence rated?
Black Bear Diner Independence has a 4.4 star rating with 4,608 reviews.
When is Black Bear Diner Independence open?
Black Bear Diner Independence is closed now. It will open at 6:00 a.m.