Black Bear Diner Scottsdale

June F. 

on Yelp

3 years ago

We are regulars at this location an DC today was the first time our food and service were a disappointment. My husband ordered just a hamburger with no fries because of a medical procedure he was having later today. The waitress said they could do that. We were charged for a cheeseburger and were served fries. When we questioned the fries when they arrived with the burger she told us the kitchen didn't understand and took them away. When we looked at the bill and we were charged for a cheeseburger which included the fries -... read more

Bruce K. 

on Yelp

3 years ago

My wife and I stopped here for a late dinner. Food was ok, menu fairly extensive, prices reasonable. I decided that this might be a nice place to have client meetings, department meetings, etc., so I came back the following morning with a couple of my employees. WHAT A DISASTER! The staff were totally obnoxious, food was cold, service super slow. This place completely crossed itself off our list. 

Chris M. 

on Yelp

3 years ago

Came here because the other spots in this area were packed on a holiday weekend. Waited thirty plus minutes for the food which was about as good as a rest stop Cracker Barrel. Chewy bacon, cold eggs, bland grits and the biscuit was dry. Lathered that crusty thing with butter to make it edible. Coffee was good! 

Marissa H. 

on Yelp

3 years ago

I like the food at black bear, which is the only reason I'm giving two stars. However, this location has the worst customer service. I tried to order online and the website was not working. That's fine, I understand internet issues. So, I called to place a delivery order. The lady who answered the phone told me the only way I could do that was online. When I informed her the website working she replied "I have no way of getting it to you." She offered no other alternative. I said "thank you" and she abruptly ended the call. ... read more

Marie F. 

on Yelp

3 years ago

While the atmosphere is great and food was delicious, I was quite dismayed to find management discussing staffing issues and blatant retribution regarding an employee. I have been in the HR field for a number of years and it's never professional or acceptable to discuss matters on the floor in front of paying guests. I heard what I can only imagine was one of your management staff saying that another manager was going to text an employee on their day off regarding a complaint. I don't know if that's black bear policy to cont... read more

Dolores M. 

on Yelp

3 years ago

Service was great after we got seated... Did not notice the promised hospitality at the door. Food was cold.. Breakfast sausage patties were Charred and not edible., and eggs were sitting in grease. Not the experience we expected 

Donna S. 

on Yelp

3 years ago

It makes me very sad to write this review! Our last 2 orders had to be cancelled and refunded as the delivery person never showed up. Obviously not BBD's fault, however, a phone call or text would have been extremely nice! 

Pat V. 

on Yelp

3 years ago

Out of bear claws!!! Extremely slow service. Old burnt coffee! Dirty silverware. Tiny little butter in plastic cubes. Tons of screaming kids! NEVER AGAIN‼‼‼ 

Sandy T. 

on Yelp

3 years ago

We went to Black Bear and I was not impressed. I ordered the fish fry as it is the special on Friday. I have had this before and been very pleased so I recommend the fish to another person in our party. The service was slow it took us 30 minutes to get 2 orders of fish, a breakfast, and child's plate. The fish was cold and soggy, to say the least I was embarssed . I think it will be sometime before I go there again.